ZARA image

ZARA

Clothing store

Spanish fashion chain offering on-trend house-brand clothing, shoes & accessories. People often mention store, line, Zara, service, clothes, experience, location, people, Addie, items,


Address

Broadway #222, New York, NY 10038

Website

www.zara.com

Contact

(833) 247-2473

Price rating

$$ $$

Rating on Google Maps

4.10 (1.7K reviews)

Open on Google Maps

Working Hours

  • Friday: 10 AM to 9 PM
  • Saturday: 10 AM to 9 PM
  • Sunday: (Easter), 11 AM to 8 PM, Hours might differ
  • Monday: 10 AM to 9 PM
  • Tuesday: 10 AM to 9 PM
  • Wednesday: 10 AM to 9 PM
  • Thursday: 10 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: store (29) line (14) Zara (14) service (13) clothes (13) experience (11) location (10) people (10) Addie (10) items (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 lion l. 1 year ago on Google
    Each location I’ve been in I’ve had security and a possible secret shopper follow me. Extremely uncomfortable shopping experience I just feel like they have security cameras to watch for in store theft. Having the presence of being followed around really makes me not want to spend my money here, but I still dropped $250. When customers come into the store they should just expect positive intent.
    7 people found this review helpful 👍

  • 1/5 Wendy N. 1 year ago on Google
    horrible service. They had 6 people working on the floor for kids basically doing nothing and yet wanted me to go upstairs to be rung up and stand in a line of over 30+ people to purchase clothes for my son who would not have the patience as neither do I. Why even have a register in the kids section? They have plenty of people working but hardly anyone assigned to do the check out. Just not worth it. I can order the clothes and have them delivered and it would be more work for them. I spoke to the store manager and she did not care at all about the lack of service. f I could give them zero stars I would
    4 people found this review helpful 👍

  • 5/5 Ferdinanda N. 3 months ago on Google • 325 reviews New
    The sales associates were quite pleasant and easy to engage with. Unpon entering the store on 12/22/23, at approximately 5:30 - 6pm. The stores greeter was very helpful and genuinely positive and polite! Such a gentleman and exact in his direction as it pertained to my questions Most notably was Tiffany. She was en route with a piece of merchandise when I asked for information. She offered to help and get someone to assist me. But she returned later and steered me through yo the men's puffer vest. I also met with Michael. Also pleasant, and I shared my favorable experience with him also. The store was very busy, and the lines were long, but the gentleman at the cash register delivered the best service. He was systematic in clearing every customer on the line. No negative attitude. Attentive and directed customers to the self-serve registers as an option. Thank-you, team Zara. You delivered and I am grateful 👏

  • 5/5 Christal G. 7 months ago on Google
    I had an amazing experience at this Zara location. The customer service provided by Addie was outstanding. She were accommodating and responsive to my questions, went above and beyond to help me find the perfect items, and I was impressed with the products I purchased .
    3 people found this review helpful 👍

  • 5/5 Artem M. 7 months ago on Google • 185 reviews
    Another Zara, this store has everything a regular Zara store has, it is clean and has nice plants in it, the selection is good. Usually has a line at the register, never seen it empty. Nothing unusual, prices are moderate, goods look like they are a copy of well-known brands but cost a fraction.
    1 person found this review helpful 👍

  • 5/5 Denise S. 5 months ago on Google • 95 reviews
    Great experience again today ! Ariel could not have been more accommodating- during what is always a busy time - which is everyday all day in this store! Management was all supportive and on point well done to all
    1 person found this review helpful 👍

  • 1/5 Priyanka V. P. 2 years ago on Google
    The sales reps cannot worker any slower. And since everyone works exceptionally slow, I’m assuming it’s a requirement for actually getting the job. How could else could you possibly manage to hire 30 people that all work at a snail’s pace? Not one person working here wants to be at work, not one person working here cares about their work. Unbelievable.
    2 people found this review helpful 👍

  • 1/5 man s. 2 years ago on Google
    Despite the good price and nice fashion, Zara is the literal in-store shopping pariah in NYC. The long line and even longer wait at the cashier counters at every zara in the city had put me off shopping there many, many times. Me and some people I saw literally gave up while standing in the line, waiting to pay the merchandise. It make sense for the most profitable company to fully staff the cashier counters in every store but it seems like zara want to discourage in store shopping by bottle necking its check out counters.
    2 people found this review helpful 👍

  • 5/5 Jennifer W. 5 months ago on Google • 13 reviews
    Addie is the best sales person in the entire Zara store. She was extraordinarily helpful, assisted me in choosing items, and made my purchasing experience seamless. I’ll come again, just because of her. PS - she really likes M&M’s. You should bring her a bag to thank her for for her stellar customer service.
    1 person found this review helpful 👍

  • 1/5 Guadalupe G. 4 months ago on Google • 8 reviews
    Terrible service. I bought something online, I went to change because of the size, I arrived at 4 pm a lady told me is possible but I have to wait because the smaller size is on stock after 1 hour...finally they arrived with the new size...they make me wait more to do the line ..I pass at 5 pm and the guy on the desk tells me there is no exchange!!!! Date 4 November 2023 time 5 pm..terrible management
    1 person found this review helpful 👍

  • 5/5 MICHAEL M. 5 months ago on Google • 5 reviews
    Addie is the BEST! I purchased a shirt in a size Large at the Soho location, but needed a Medium instead. The sales associate in Soho let me know that there was 1 Medium size at the FiDi location (I knew the large was too big, but I loved the shirt so much that I had to purchase it at Soho.) The shirt was sold out online and also wasn't "sold" at the store FiDi, however, when I asked Addie where I could find the shirt, she looked into the returns section and THERE it was! It was for my birthday outfit. Addie made my whole year!
    1 person found this review helpful 👍

  • 1/5 odalys p. 2 years ago on Google
    Went to zara today, around 12pm, there was no line, so that was the only plus. The cashier was absolutely rude and disgusting with me. She was a small hispnaic employee with dyed blonde hair and glasses, all I wantedwas a return, but she was EXTREMELY by all means slow at doing her job. I dont intend on coming back, I prefer online shopping anyways. Her service was awfully slow, from putting the clothes in hangers and doing lord knows what procedure for returned items.. had me there standing for an unnecessary amount of time to tell me my order return notification will come to my email, AFTER MANY MANY MINUTES...
    1 person found this review helpful 👍

  • 3/5 Melissa N. 1 year ago on Google
    Yes, most of retail store are just OK. Because the lack of worker or the inaccurate stock system! I checked online there is one left at the store. I actually don't give very high hope about the sale that left in the store. but even no good price left in the boutique the worker are still good and give a service. The fitting room are empty but I actually like it. There is a small amount of sale stuff left over but none of the are in the system. my opinion for the big company, you should have some one to monitor the stock. I checked online but when I went, there was no the item I wanted.
    1 person found this review helpful 👍

  • 1/5 Александра �. 1 year ago on Google
    My experience was horrible at this store. Were was huge line, which didn’t move at all . It was just getting longer. Because there were only three cashiers opened gor returning, checkin and dropping off. I will never get back again
    1 person found this review helpful 👍

  • 5/5 Sylvia Lora M. 7 months ago on Google
    Let me start by saying that the Zara staff at this location are so helpful, sweet & kind! My favorite associate is ADY she always makes me feel like I have a personal shopper. I’m always happy to see her when I enter the store!! Great staff 💕
    1 person found this review helpful 👍

  • 5/5 Anisa S. 1 year ago on Google
    I needed a pair of pants that happened to be sold out everywhere and I didn’t have time to try them on let alone stay on the long line. Thanks to Adaljisa I was able to find my pants and have all of my pieces for my trip. She was wonderful! She definitely made my experience very easy!
    1 person found this review helpful 👍

  • 3/5 Marcia Melendez R. 1 year ago on Google
    I saw lots of Interesting pieces at this European store but never seem to be able to find something that fits me well - maybe because I am not very tall and I think their clothes look better on taller people. Good work clothes that are reasonably priced.
    1 person found this review helpful 👍

  • 1/5 Naney S. 1 year ago on Google
    The manager at this location is overwhelmed on a Monday at 11:40am. She surely can't manage when the store is very busy. She had associates helping her with the register because she didn't know what she was doing. Her staff are not empowered to make decisions so I had to wait in line just to ask her to place the items on hold for a second. Not a day. Just 20 mins max. I asked her if she can hold my items for 20 mins because I left my card in the car. She told me no. I have well over 1k of items in my hand. The store was not crowded. I just asked her can I place them to the side in the fitting room because it was a bunch of items. She left me with no choice but to leave the items and she told me to just drop them where ever. With so many people out of work, why do storw continue to hire people who don't understand the goal...to sell clothes! Customer service! Basic pleasantries! Zara please do better.
    1 person found this review helpful 👍

  • 5/5 Pauline P. 1 year ago on Google
    This was My 1st purchase @ Zara's, I saw a pair of leggings on My Co~Worker @ a Party & It was a Perfect match with the Top I had on, I told Her that I was going to bite Her style & get a pair for Myself & it worked out Very Well...I am So Pleased w/My Purchase & I do like the Layout of Zara's & the selection of clothes...Very Nice...
    1 person found this review helpful 👍

  • 4/5 Gregory T. 2 months ago on Google • 9 reviews New
    I made my first trip to Zara on Broadway after living in NYC for 30 years, I needed mens suits, they had a good sale. But I was warned; eat something first, stay calm, it can get crazy stressful. Thus, I went at opening, good choice. T'was calm and quiet, and ALL of the staff were kind and very helpful. Big shout out to Raphael, director of the men's department, so helpful and kind, and he saved me mo' money! Could have got 5 stars, but I was sent upstairs, then down, due to exchanges being upstairs and purchases down, and I had a cane. But, still a nice experience overall. Recommend an opening hour visit for sure!

  • 5/5 Nina W. 3 months ago on Google • 4 reviews New
    Addie was incredible and went above and beyond assisting my post-holiday returns - will gladly come back to this location because of her friendly service!

  • 1/5 maya B. 1 year ago on Google
    Terrible customer service. Asked multiple employees for assistance none of them were properly trained or had much knowledge. Also had bad attitudes. Need to be taught how to provide quality customer service.

  • 5/5 Cleo R. 8 months ago on Google
    This Zara has the friendliest employees. Yes the return line is long but it’s the sale season and alot of people were returning multiple orders. Despite how busy it was everyone was so pleasant and the store was pretty well organized. Will definitely make this location my store of choice from now on

  • 5/5 taliah w. 4 months ago on Google
    Addie and T were incredibly supportive! After having a terrible experience the day before, their assistance was a welcome relief! Thanks once again 🫶🏽

  • 3/5 SHERRI G. 1 year ago on Google
    Oohhhhhh how I miss Zara's clothes in Germany. Better selection, even the Clearance Rack is better than NY. 3 stars goes to a nice Royal Blue Linen Shirt I purchased.

  • 1/5 A S. 1 year ago on Google
    The level of incompetence from some of their staff is astounding. The manager included. I was at the register and wanted one of the reusable bags. They needed to call to the stockroom for more and the manager refused to let anyone at the register run down and get one. Instead he had me stand there holding up the line for 15 minutes which made no sense. They rang me up and had me step aside, another 15 minutes went by. It can’t be that complex to get someone to get an item that should be replenished at all times. But nonetheless a half hour later still no bag, no explanation, no apology. I just left.

  • 1/5 kh s. 1 year ago on Google
    Just had to leave because I was gathering what I was going to purchase and the second I set my stuff down the extremely rude and arrogant person walked up to me and said they needed the table. I asked if they needed it this very moment and the looked me blank in the face and said I need to fold now. I just sat my stuff down. I have a trip tomorrow and I wasted time trying on so many things, only to walk out. Never coming back here how gross

  • 5/5 Maria C. 2 years ago on Google
    Live this store prices wow but the clothes are so beautiful

  • 5/5 R W. 2 years ago on Google
    Great service and HUGE selection of very stylish clothing. Daughter required business casual attire for college and we found what she needed.

  • 3/5 Camille S. 2 years ago on Google
    They need to have more registers open

  • 5/5 Ann B. 2 years ago on Google
    Will give five stars for the employees, trying to do their best in a really busy and with an overloaded work. Clothes have affordable prices but the company should respect and understand their hard working.

  • 4/5 Miriam N. 2 years ago on Google
    Zara is a clothing store located in Staten Island Mall on Richmond Avenue #2655, Staten Island, NY.

  • 4/5 Kim S. 2 years ago on Google
    I like Zara, this location is very spacious. They offer a huge selection of children’s clothes if you’re looking.

  • 4/5 Marisol g. 2 years ago on Google
    Love shopping here makes it easy to find fashionable clothing.

  • 1/5 Marina M. 1 year ago on Google
    IT IS A SAUNA IN THERE. They have the heat blasting so high you feel like youre on a beach and in the dressing room its even worse. I've never experienced that in an establishment in my life. Its 50 degrees outside and at least 95 in that store. We HAD to leave I gave up trying on clothes because I thought I would faint. Truly cruel to have their employees work in that condition. I usually like the heat and have never had this issue, but that was ridiculous and wrong and I am in no way being dramatic it was truly that bad.

  • 4/5 Je'Leesa H. 1 year ago on Google
    Quality clothing, frequently updated styles. However, check out lines are always very long, sometimes to the door since most times.

  • 2/5 Amaya M. 1 year ago on Google
    They close the dressing rooms an hour before the store actually closes. The selection is okay, definitely not the wide selection you’re used to having at other locations.

  • 4/5 Dr. Who Time L. 1 year ago on Google
    They finally got a manger that manage the line pretty well during pick hours and sales. Thank you! Update as of July 2022. It looks like they increased staff. Staff do not look stressed anymore and helping much more willingly. Nice people within packages online order pick up section, that historically I had some issues with. Recently I had only good experience. I hope this trend will continue!

  • 4/5 Valerie S. 2 years ago on Google
    Love Zara 💛. The quality of the clothes are great. Oftentimes you can't find the larger sizes in the store. Sometimes online. So you have to be quick to get the larger sizes. For the quality of the clothes the price point is good. Some items are pricey but these pieces will last a long time. They wash well. Just wash and line dry.

  • 5/5 Darcelle T. 1 year ago on Google
    Went there today on my lunch break. I love the layout of the store and how neat everything is. I always get excited to shop there because the mannequins give me tons of fashion ideas.

  • 1/5 Ming C. 1 year ago on Google
    When I asked for the location of the restroom, the guy on the second floor directed me to the apple gourmet, saying no restrooms there. However, my wife with my kid got completely different answer from the same guy. It's ridiculous that the store employed the man treating their customers with different attitudes and lying to the potential customers.

  • 5/5 Howard R. 5 months ago on Google • 2 reviews
    Addie was absolutely amazing. She took the time to help us learn how to use self check out. She was most respectful and able to make me smile after finally finding the perfect jacket. Thank you Zara and thank you Addie for being amazing and making my day for the win!
    1 person found this review helpful 👍

  • 5/5 Michelle C. 4 months ago on Google • 2 reviews
    My experience today with Addie was professional, helpful, and overall outstanding. She made my day by being warm and helpful. She's an asset to the zara family. Outstanding worker.


Call (833) 247-2473 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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