1/5 Customer R. 2 years ago on Google
I
had
a
chance
to
visit
this
Sephora
during
a
quick
trip
to
NYC,
and
I
was
impressed
by
the
selection
of
brands
and
items
they
carried.
However,
I
am
very
disappointed
to
see
that
a
Guerlain
foundation
that
I
purchased
at
this
Sephora
(a
huge
splurge/treat
for
myself!)
on
May
19,
2021
was
expired.
A
sticker
on
the
bottom
of
the
bottle
said
the
expiration
date
was
"EXP
0421"/April
2021.
While
there
is
only
one
month's
difference
between
the
expiration
date
and
my
purchase
date,
it
still
meant
that
the
product
was
technically
no
longer
safe
to
put
on
my
face
the
minute
I
purchased
it.
If
I'm
going
to
spend
money
on
foundation,
especially
from
a
major
store
like
Sephora,
I
would
like
to
know
that
safety
is
guaranteed.
Plus,
foundation
is
supposed
to
be
safe
to
wear
for
about
12-18
months
--
with
this
purchase
at
this
Sephora
branch,
that
time
was
already
up,
and
continuing
to
wear
the
product
would
not
have
been
healthy
for
my
skin.
When
I
called
Sephora's
customer
service
about
this,
I
was
told
that
I
was
pretty
much
out
of
luck,
since
I
no
longer
had
the
receipt
(I'll
admit,
the
receipt
was
lost
in
the
shuffle
during
my
NYC
trip).
Even
though
I
still
had
the
foundation's
original
box,
it
was
useless
without
the
receipt.
Plus,
the
representative
made
little
effort
to
provide
any
kind
of
remedy
to
the
situation:
All
I
wanted
was
the
chance
to
exchange
the
product
for
one
that
wasn't
expired.
I've
been
a
loyal
and
longtime
Sephora
customer,
and
I
was
shocked
to
be
dismissed
on
the
call
so
quickly.
(I
tried
to
be
nice
during
the
post-call
survey
by
picking
out
the
positives
of
the
interaction.
But
thinking
back,
I
feel
like
the
customer
service
experience
could
have
been
more
helpful.)
Anyway,
just
a
word
to
the
wise
for
others
who
visit
this
store:
check
the
expiration
dates
of
the
products
you
purchase
there
and
don't
lose
your
receipts!
Also,
consider
making
your
purchases
online
since,
according
to
the
Sephora
customer
service
representative
I
spoke
with,
it's
easier
to
track
purchases
made
online
without
a
receipt.
I
hate
to
say
that
because
I
want
to
support
Sephora's
brick
and
mortar
stores;
but
if
those
stores
can't
keep
their
shelves
stocked
with
non-expired
goods,
then
for
customers,
it's
worth
considering
other
options.
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