I'll preface this review by confessing that I usually stay in really nice, higher end hotels. Since we wanted to have plenty of spending money during our trip, we went for a lower priced hotel, and boy could we tell the difference. Pros: the staff is very, very nice. Friendly, eager to help and attentive. Location is excellent. Appreciate the all day coffee. Cons: the hotel is raggedy and rundown. Gross hallway carpet; peeling fabric on the walls; just an overall dark and dingy place. The elevator doors took 3-4 tries before closing; and pretty sure the air-conditioning was not working in the lobby. We won't be back.

As others have mentioned, the best part of this hotel is the location. You can easily walk to many points of interest. The room and hallway carpeting have a slight smell to them that they have been around a long time. The room looked old and could use a refreshing. My daughter reported the pull out couch mattress is extremely uncomfortable. The breakfast area was a zoo everyday. We ate in our room to avoid the crowd. On all days they had run out of something, This was 30 minutes before breakfast was to end. One day it was no bacon, the next no knives to cut your food or put jam on your toast. Otherwise, the food was as I would expect from a hotel breakfast. If you are looking for a less expensive hotel in New York, the location is great, I did not have any concerns regarding my family's safety and the staff were friendly. However, the room condition does show it has been well used and could use some updating and refreshing.

Pros: Very clean; our room with 2 doubles was large by NYC areas. Great location at northern end of Theater District. Our room at the back was very quiet and we had a comfortable night. Cons: You cannot use the Hilton app on your phone as your room key. We chose our own room using the Hilton app but, at check-in, we were given a very different room (2 doubles instead of a king) with no explanation. Front doors are locked in the evening; you must show your room key to a security guard to be admitted. Trash on the floor of one of the elevators wasn't cleaned all morning. Breakfast area was crowded; hot items not restocked promptly. Overall not a bad experience, but I've had better at other Manhattan Hampton Inns.

Do Not take the car service they recommend. The driver detoured through Jersey City to avoid tolls and we ended up having to run for our flight. That experience cost the review 1 star. Staying at the hotel was a phenomenally uneven experience. Front desk staff were rude, bellmen were awesome. Breakfast was a nightmare both times, but the convenience store was cute. The rooms were very noisy but surprisingly comfortable. We could hear every door close up and down the hallway but the beds were soft and cozy. I will admit we rented this by accident, thinking we were doing a Hilton Garden Inn and we really wish we had. Over on my daughter and I had an awesome time but hanging out in the hotel was not the highlight.

Five of us stayed at this Hampton Inn July 21st, 2022 for a two trip to New York in two rooms. The front desk was fine. The room was fine for the price. The breakfast area was in sane! You could barely find room to walk through because the tables and chairs are crammed in a small room. It's not wheelchair accessible. But when we opened the bed at the end of the day there was blood on the sheets, and two large, the size of a dessert plates yellow stains on our bedding and the mattress cover. There's no way they didn't see the stains when they changed the sheets, if they changed them at all. So disgusting!!! We waited a while for someone to come up to change them. He just handed us the new sheets and expected me to do it. When I called down, the girl said, he's making his rounds up to us. I had two young children with me, late at night, waiting to change our sheets, gagging, and then making a bed. No one wanted to sleep in that bed. When we checked out the next day, I asked if the message was passed onto the manager. They weren't sure so I asked to speak to the manager. He apologized like it wasn't that big of a deal and left. I asked to speak to him again. He offered to take $20.00 off the price for all the inconvenience. We paid $283.50 a room! It's just not worth staying here. There's a hotel on every block. I know we didn't book at a five start hotel (we booked here because everything was booked solid), but I do expect clean sheets and more then $20.00 off for my time and disgust. Parking for two days was $94.00!

This is one of the less expensive Hilton properties in the area that also has rooms with two queen mattressses. Most of these are double beds. This location is extrememly convienient to everything on Time Square, lots of food options nearby, and multiple subway entrances within two blocks in most directions. On our last night, we went to a Hilton around the Corner and it was amazing. All in, not a bad location but will probably pick another option in the future. The Good: - Location, Location, location - Convienent location to Times Square and Broadway - Near lots of food options - Two queen beds in the rooms The Cons: - Older hotel and showing some age - Breakfast is free, but is smaller than most Hampton breakfast offerings and over crowded small room to eat in -- fighting for tables.

We stayed here right after NYE and check-in was super easy. 1-2 blocks from Hell's Kitchen restaurants and Broadway theaters. Don't expect a luxury experience here. The room was clean and housekeeping did a great job everyday! The complimentary breakfast was decent. Staff were helpful. Overall, a positive experience.

The room was acceptable and the staff was nice. I found breakfast to be good and I did like that there was tea and coffee in the lobby for most of my stay. I did find my stay difficult because it sounded like construction was taking place right outside the room due to the noise coming from the elevators. It was so loud, I stayed tired. I couldn’t sleep because people are constantly coming up and down the elevator which meant the loud construction type noise never stopped. Also, the vibrations it was cracking the ceiling. Edit: Hotel replied for me to contact them further under my original review which is stated above this edit. I contacted them immediately and it was completely ignored. Now today, I see that an entire parking garage has collapsed in Manhattan. As stated above, the rumbling construction type noise coming from the elevators and the extreme cracking on the ceiling is concerning. You can see that many of the cracks that span almost the entire ceiling have just been painted over. The one above the bed was opened up as you can see in the picture. This is an old building. I’m not an engineer so I don’t really know what is causing the extreme cracks in the ceiling but doesn’t seem right to me.

Although this hotel was built 18 years ago, this hotel may need some improvements. First, the amenities are less. There is no fridge or microwave available even when you stay at a small room. The alarm clock goes off at 6 am to wake you for breakfast. Second, the condition. The bathrooms wall is quite torn and needs repainting. Third, breakfast hours. They close at 10am, which makes it more crowded for people for those who want to wake up really early. I would suggest maybe making the hours late like 6-11am. Although it was a nice hotel for us to stay in for four nights total.

The location is A+ but the rooms need a lot of work. I think in the reviews everyone focus on the location but this place need a serious upgrade. The room smells and the sofa in my room had a big iron burn on it. I don't like to stay where I am afraid to sit on the furniture. Also for a plus the breakfast is decent.l and I can't say anything negative about the service. But Hilton please update this property. It is a diamond

The staff are very welcoming. I was offered a microwave to use in my room. Yes ... it made a difference and made me and my sister feel at home. No signs to say what not to do ! Take your breakfast to your room ? Yes, if you want to. The hotel is not new. It's a bit weathered in areas. The room smelled like it had once been a smoking room. So I bought an solid air freshener at the local drug store. It did the trick. The curtains were quite new so I felt an effort was being made to upgrade the hotel. The toilet was a little slow in running but did not cause any difficulty. The carpet and painting need to be refreshed but it was clean. This is a clean and safe friendly hotel for ordinary people. Not at all pretentious. It also reflected in the other guests. My sister and I felt right at home. And wouldn't think of staying anywhere else next time in NYC. Thank you Team Hampton. And we found out that many of the staff have worked there for 10, 20 and 30 years. Apparently it used to be a Howard Johnson's. Taxi service was also good and affordable. Just mention to the bell hop and he took care of the booking after explaining the rates. I ❤️ New York and Hampton Inn Or ya .. and the bed is super comfortable.

The location of this hotel is excellent. You are within walking distance to so many great places, food, and subway stations. For the price, it is a good value if you keep your expectations in check. We were placed in an accessible room, which meant we only had a walk in shower with a curtain. The design was such that it was quite easy to get water all over the bathroom floor since there was no shower door. Not ideal for kids who need to shower on their own. The bathroom was kind of dark and dingy. Our room was right next to the elevator and people come and go at all hours. It was very loud and difficult to sleep. It sounded like a large truck driving in the street every time it passed by- which was constantly. The room was larger than I expected and we had two queens. Breakfast was ok- it gets dirty because people don’t clean up after themselves. There is a nice big table in the lobby if you want to grab food to go from a nearby restaurant and have somewhere to sit and eat- if you can snag it. Didn’t really deal with staff at all, other than a few minutes at check in. Overall, this hotel is a great value if you want a good location without spending a small fortune. The bathrooms though, definitely need some refreshing and better lighting. Avoid rooms next to elevators if you can- you share a wall with the elevator shaft and it is loud at all hours. I wish our room location would have been better for our four night stay. Sleeping was quite difficult.

The room needs updating and there was alot of mold in the bathroom. The air circulation was very poor and held condensation in the windows. The door didn't have a proper door lock. I wouldn't stay at this particular location ever again. They do serve breakfast and the location is in a good spot.

The staff of this hotel are amazing! Very friendly and accommodating. George in the gift shop was very friendly. The room was a great size for a city hotel. Breakfast was nice, warm and fresh options. Delicious coffee- would be nice if coffee was out in the afternoon as well during cold weather. The bellmen were fantastic with helping get taxis and holding luggage.

Location is good for food. Shower drain is dirty. Elevators are super slow. Check-in was a nightmare. A lot of people waiting for a room. Homeless people on every corner. Maybe the Hyatt would be better. This is 28 floor hotel with tiny rooms crammed together.

I will never stay in this hotel again. I’d rather pay more then stay there. We requested a non smoking room. It was 4 of us in the room. 2 are smokers the other 2 or not. This is the reason we chose the non smoking room. The room already had a weird wet scent to it but we decided not to say anything because we were barely going to be in the rooms. Well the other 2 that did smoke had their smoking products with them but would always go outside to smoke or waited until we walked to smoke. They never smoked in the room. When we checked out and landed back home we noticed a smoking fee of $250! When we called to let them know no one smoked in the room, they had the audacity to say the charges was from the day before when they serviced our room. Well the day before they did not service our room because we still had people sleeping when housekeeping came by. We just asked for toilet paper. So I knew they were already lying. When I told them we didn’t have room service they said they had entered after and took pictures as evidence. I didn’t know you can smell a picture!? Now if you had a picture of us in the room smoking I would totally get it and not fight it. But we definitely did not smoke in the room. Yes, the trash may have had wrappers but the room does not say no smoking products allowed in room. It simply said no smoking. They even went as far to say they had to shut down the room and do deep cleaning! If that’s the case they need to shut all the rooms and do a deep cleaning because that place already has some kind of weird scent. I dislike people who lie. This hotel has no integrity and is the reason I won’t be coming back.

The hotel is fairly central to Times Square and Central Park. The ladies at reception are very friendly and helpful. The rooms are thoroughly cleaned. The price is also good for NY. But the hotel is in need of renovation.

A little old but a lot of charm. A few things could be renewed. The breakfast is great, lots to choose from. The coffee bar is open all day. Very nice staff, everything was clean. We'd love to come back

Pros: Great location. Close to all the places we wanted to go and to the subway station. Great value. Decent breakfast provided, and good value for the parking option. Probably the best value hotel around time square that we've search. Cons: The build is old. Sound insolation wasn't good. No not water available sometimes during the day, and the heater didn't always stay at the temperature that we set, but you got what you paid for.

It's a central place which makes it convenient to travel around NY. Friendy staff. Room was bigger than I've expected, with a big and very comfortable bed. However the hotel is a bit old and would need a little refresh and It's noisy. I was expecting to be disturbed by the noise coming from the avenue but instead I was disturbed by the other hotel guests. You can clearly hear everything your neighbors are doing / talking in the next room. Breakfast was average.

Great location and multiple subway stations are around the corner or a couple of blocks away. The hotel and rooms are a bit worn-out. I heard humming or low roaring noise during night and couldn't figure out whether it's due to the street traffic, or wind around the building, or toilet flushing. The rooms are not quite sound-proof for sure. The free breakfast was great.

I hardly leave a review. I booked here because there was nothing available, and it had positive reviews. Please do not believe them!! This hotel is awful. It was very pricey $340 per night including taxes and fees. The rooms were outdated with dirty carpet and old furniture. There was no microwave, no fridge, nor a fan in the bathroom. Location was the only positive about this hotel.

Hotel room was a decent size for NYC but it was pretty dated and dirty. There appears to be mold on the bathroom season. Originally wasn’t going to post a review to complain but then we found out in our last day (today) they’ll be closing for renovations so we’d have to be out by noon which is fine but the bigger problem we wouldn’t be able to store our bags there till we left like we’d planned to do. They really should have told us this was going to happen when we made the reservation. We would have planned differently. Now we’re going to have to pay to store our bags somewhere else for the day since the front desk was not helpful about finding solutions like just storing at another Hampton. They weren’t rude they just weren’t helpful. Bottom line the lack of communication is really unacceptable

Ok so I want to share that I'm a Hilton Honors member and loved staying at all Hilton locatios and properties always. Also I normally don't write reviews because the properties are always great. Like this one, I visited this property super recently and I would like to share that this location is great for anyone trying to stay close to Time Square and if you are driving to the City and having the parking right next to it was awesome. The parking was great a the guys did a great job taking care of my Suburban!!! The hotel staff was great and very attentive specifically the bellman, he was great helping me and my large family with our luggage during checking and while checking out. The one this I was not please at all was with the room. Our room was a two double or queen size beds; however, in our bathroom my wife and I noticed mold build up on the bathroom walls, ceiling and the wall paper seems it was the original paper back from 30 years ago. Also by the windows the wall paper was pealing off and the window seal was cracked and overall the room look and felt dirty. My last concer wad the AC, it work ok but it never really cool down to say that it was actually really working it feel more like the fan was on all the time. I would personally would not be staying in this location again or until this place is renovated. I was not satisfied with my stay since noticing mold in the room which can cause serious problems to kids and anyone that is exposed to it. I even too pictures to have proof.

Our room had a very comfortable, king bed, was larger than expected for NYC… & surprisingly quiet. That said, the decor, carpet & bathroom is very much in need of updating. So corners & floors look dirty & I did not want to walk barefoot on carpet. But it was as clean as “ old “ gets. The staff was friendly & helpful. We’d stay here again. Super location for Carnegie Hall, Rockefeller Center, Radio City, 54 Below & many theatres

Wonderful location. Close to everything! Staff was so kind. Hotel was clean, bed were comfy. We got delayed an extra 2 night due to extreme weather in our home state and the staff went above and beyond to make sure we could stay the extra nights and that we were taken care of. Would highly recommend staying here and when we come back, we will definitely stay here again.

Hotel with an excellent location, shame about the staff that works there, they serve you in a very bad manner, they see that you are Mexican and they treat you as if you were going to ask them on credit. We arrived at the reception and the lady. Sandra attended us very reluctantly. I asked for a courtesy for my birthday and she replied rudely that the hotel did not provide that type of service. They assigned us the room and when we got to it it was open with the lamp on and smelling of old dirt, we went back to reception to have them change our room, after a while they assigned us another. The essential requirement to work in that hotel is to have a bitter face. Its very despicable breakfast, the only redeeming feature is the location. If you want to experience discrimination and mistreatment, that hotel is the ideal one.

Excellent price for the area! Simple hotel suite with complimentary breakfast and it's a short walk to Times Square and Central Park. The service from the night staff couldn't have been better. Mr. Burgos was extremely professional and helpful. Glad we found this place

Amazing stay! Such a great location within walking distance of Times Square and Central Park. And of course there is a TON of close shops and places to eat. I would highly recommend staying at this hotel because I certainly would do it again. Cheers!

We’re halfway through our stay here and considering moving to another hotel. We have yet to get a good night’s sleep. The walls are paper thin and you hear EVERYTHING in all directions: from rooms next door, in the hall, above and below. Talking voices, running water, flushing toilets, TVs, screaming partiers at midnight. The bed itself is fairly comfortable, but the pillows are awful and the sheets are like sandpaper. It’s October and even with the AC constantly on the room feels oddly damp. Also the thermostat can only be adjusted between 65-69°. If you’re attracted to the low low price of this hotel and can deal with those issues, you’ll be rewarded because the best thing about this hotel is the location. Close to Central Park, near all the Broadway theaters, and right on a subway line. The hotel is in decent shape, there’s definitely signs of wear in the rooms, but they’re a good size for a cheap NYC hotel. However, the bathrooms are tiny. We haven’t had the hotel’s breakfast because it seems crowded every morning and there are so many good options in the city. We haven’t had much interaction with staff since check in, but they seemed pleasant. Housekeeping has been by daily and things are kept tidy.

I'll begin with the staff. They are simply amazing. All of them...especially the breakfast area folks. They really want to help you enjoy your stay. The breakfast was great for this type of hotel. We usually had breakfast at 9:30 AM and then dinner at 5 PM...it was filling. The location is great. Just a few blocks away from the center of Time Square. There are several restaurants and convenience stores closed by. The Wicked and MJ theaters are just across the street. Also several subway stations and bus stops within a short walk. The beds were comfortable and big (Queens vs. Full). The only negative comment is that the hotel is starting to show its age. If you need a fancy hotel, this one is not for you. But it definitely is a very practical hotel. We originally booked 5 nights and decided to stay there 2 more.

I selected this Hilton property because of its close proximity to the theater the show we were seeing is located. I am an Honors member and found the self-checkin and room selection easy. The evening front desk clerk (name started with an I) was exceptionally friendly and helpful on more than one occasion-I did not find the same experience with the daytime front desk people. The room was fine-about what I expected for this price range. It could use a remodel. Getting hot water took nearly 5 minutes-so it seems so wasteful to run the water so long (hot water disappeared unexpectedly, not to return on Saturday afternoon). The thermostat seemed off-while I set it for 75, I’m guessing it never broke 70 and it was miserably cold in NYC during my visit (the AC was on full blast in the breakfast room). Breakfast food was just fine- hot eggs, sausage, waffles, fruit, yogurt. My only real concern was that the fire alarm went off on Saturday morning, and the alarm would stop and a staff member was on the intercom giving directions-however, the staff member spoke very quickly and because English was not his first language, his words were unintelligible over the speakers-not what you want if there is an emergency. Would I stay here again? Yes, it’s just too close to the theatres, but perhaps next time I come it will have gotten a refresh.

Overall a great experience! The staff were wonderful!! Front desk staff, bellman/luggage crew and the cleaning lady…all were so very nice! The hotel itself (rooms/lobby etc) needs an update. The carpet in our room was pretty old and the furniture (pull out sofa in particular) is very outdated. That said, the room was spacious and worked well for our family. And again-the staff was great!!

A very convenient hotel to stay in. I went with a very large group to NYC for a music festival and visiting. Our group was around 200. They were very accommodating with us plus the other guest coming in. Their breakfast was very good with variety each day of eggs, meat, waffles, fruit, breads,yogurt etc. Good coffee. A 15 minute walk to Times Square. Close to subways. Eating places across the street. Only thing was no microwave or fridge but we weren't in the room that much. Very clean.Friendly staff! Just a good place to stay.

I took a group of 61 people to NYC for a group trip. We worked with Rosa Rodriguez with group booking and she was incredibly easy to communicate with and she did a wonderful job of keeping us aware of check in and check out procedures. The rooms are perfect for what we needed and the breakfast was always hot and ready! The staff in the lobby was always easy to work with and helped me with any questions I had. This is the 3rd time we have stayed at this hotel with our group and it most certainly won't be the last because the location is wonderful!

Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking any resort. They compare countless booking websites and usually will have prices a lot cheaper than others! Thank me later! This hotel is the best rated in this area. I have been coming here for years. If you stay for a few nights you won't be disappointed. Perfect location for our weekend in NYC. Close to some wonderful restaurants and 54 Below! The reception and bell staff were always helpful, pleasant, and efficient. Love this hotel, and location!

This is a good hotel for the value in a great location. We've stayed here about a half-dozen times in the last few years. The hotel staff is very pleasant, and I'd come back again.

The hotel is old but the staff excellent, water pressure solid, fitness center works properly- yay! Breakfast etc all good. Thank you,

Found this at an incredible last-minute price for one night, including parking. Good location, convenient parking, subway across the street, breakfast included. The room was definitely a get-what-you-paid-for deal, kind of dated looking, but our overall experience was very good, and it's not like we were spending much time there. We'd definitely look this up for our next trip to NYC.

Great location! We walked everywhere, close to subways and times square as well as central park. The room was huge with a desk and lounge and overlooked 8th Avenue. Room was made up everyday despite every other hotel saying they can't because of covid. Comfortable sheets and bed, friendly staff. Breakfast was good but very busy, at least it was included. You need to show Vax card for entry and breakfast, so have it handy.