1/5 Mercer G. 6 months ago on Google
Individual
members
of
the
Catbird
team
have
been
very
helpful
and
I
love
many
of
their
designs
and
commitment
to
sustainability.
However
(and
itās
a
big
however),
Iāve
had
a
terrible
time
trying
to
get
my
engagement
ring
repaired
after
the
only
diamond
fell
out
in
just
six
months
of
having
the
ring.
The
ring
my
fiancƩ
bought
me,
the
Homespun
Solitaire,
has
a
very
delicate
band
and
a
single
stone.
I
was
very
careful
with
the
ring,
taking
it
off
regularly
for
any
activity
that
would
risk
damaging
it.
Still,
somehow
a
prong
was
damaged
and
the
diamond
fell
out.
We
were
immediately
in
touch
with
Catbird
about
a
repair
and
about
warranties
that
might
cover
it
ā
we
took
the
ring
to
the
store,
who
shipped
it
to
the
designer,
who
determined
that
the
repair
would
cost
$215.
The
website
states
that
wedding
jewelry
will
be
repaired
free
of
charge
for
the
first
year,
though
I
came
to
find
out
that
this
was
only
for
Catbird
original
pieces,
not
designer
pieces.
Still,
while
on
the
phone
with
a
helpful
employee,
I
learned
that
there
was
additional
coverage
that
Catbird
might
be
able
to
offer
if
the
damage
was
not
due
to
negligence
or
normal
wear
and
tear
ā
clearly,
my
case
involved
neither.
After
speaking
with
that
employee,
however,
it
was
incredibly
hard
to
reach
anyone
on
the
Catbird
customer
service
team.
I
emailed
and
my
emails
went
unanswered.
No
one
pick
up
on
the
customer
service
phone
line
and
there
was
no
option
to
leave
a
voicemail.
I
kept
trying
back,
occasionally
getting
hold
of
someone
who
said
theyād
be
back
in
touch,
but
that
didnāt
happen.
This
went
on
for
about
a
month
and
a
half.
Finally,
I
was
able
to
reach
a
manager
through
the
Soho
store
who
stayed
on
the
phone
with
me
until
she
figured
out
the
system
ā
that
was
helpful
and
her
assistance
was
much
appreciated.
She
agreed
that
clearly
the
ring
shouldnāt
have
broken
like
that.
BUT,
she
confirmed
for
me
that
there
was
nothing
Catbird
would
do
to
cover
the
cost
of
repair
to
my
ring.
It
still
doesnāt
make
sense
to
me,
given
that
the
website
says
that
they
offer
"a
2
year
warranty
to
take
care
of
your
item
if
any
breakage
or
damage
occurs."
Iām
shocked
that
Catbird
doesnāt
stand
behind
the
products
they
sell
more.
If
the
ring
broke
because
it
was
simply
too
delicate,
they
should
seriously
consider
pulling
the
product
ā
hilariously,
they
no
longer
sell
my
ring
model,
very
possibly
because
this
is
what
happens
to
it!
Iām
seriously
disappointed
with
the
whole
experience.
If
they
had
covered
the
repair,
or
admitted
that
this
model
tends
to
break
easily
and
credited
me
the
value
of
the
ring
towards
the
purchase
of
a
sturdier
one,
they
could
have
kept
my
business.
Not
looking
likely.
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