Featured Reviews


Frequently mentioned in reviews: appointment (22) doctor (12) time (10) staff (8) minutes (8) wait (7) insurance (7) desk (7) great (7) check (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 christina a. 8 months ago on Google • 5 reviews
    This review is specially for the scheduling and radiology department. I had a 10:30 appointment that I was on time for and was not called by the receptionist to check in until 10:50. When I initially checked in about my wait time, the receptionist was short and rude in her response for me to wait to be called to check in. They sent me downstairs to then check in with the radiology department. The receptionist gave me several forms to fill out before I could check in. She proceeded to get back on the phone to gossip with a friend. Now it’s 11:22, almost an hour past my appointment time. I check in again and she says “the doctor will see you soon”. I wait until 11:30 and decide to cancel my appointment all together. I was disappointed with the several unprofessional staff members and long wait time and will not be returning to Mount Sinai.
    6 people found this review helpful 👍

  • 1/5 Leona S. 1 year ago on Google
    The doctors and assistant are just okay. They are doing their basic jobs but nothing more. I never had a feeling that I was being cared. The worst part is the bill. I met Dr. Chen in January for less than 10 mins, and was referred to an allergist. After that visit, I received a bill in which I was charged for 30-39 min office visit and $60 additional for a 5:15pm “evening schedule”. The Doctor never followed up with me but the billing department texts and emails me every week.
    6 people found this review helpful 👍

  • 1/5 Jian C. 2 years ago on Google
    Doctors not accepting Healthfirst even though it’s indicated otherwise on insurance website. Receptionist gave wrong information to push you out of the door saying a different location can accept you and you can JUST WALK IN. When you try to JUST WALK IN they’ll tell you that YOU NEED AN APPOINTMENT. And btw this JUST WALK IN location is 10 Union Square E. Don’t get fooled and go there without an appointment.
    5 people found this review helpful 👍

  • 1/5 Dustin C. 2 years ago on Google
    Arrived 15 minutes late for an appointment and was told I could only be seen if I wanted to wait around and see if someone didn’t show up. Was my initial visit so can’t speak for the Doctors but obviously little to no consideration for patients taking unreliable public transit in NYC.
    5 people found this review helpful 👍

  • 1/5 Cassie Z. 1 year ago on Google
    This review is for ophthalmology. Doctors are good. Front desk staff, however, are consistently the most miserable, unhelpful, condescending, snippy lot. Horrible experiences getting them to reply to even basic questions; they roll their eyes and give patients attitude for their own online systems being archaic and unusable. Every time I come here my day is ruined. Was referred by OneMedical; strongly suggest you avoid this location
    4 people found this review helpful 👍

  • 1/5 Jamie l. 1 year ago on Google
    Nice doctors. Horrible front desk and billing. They will falsely bill you and charge you for a general visit and time rather than billing you for what you had done. If you were there for a few mins, they will charge you for the max amount. Wont be returning.
    3 people found this review helpful 👍

  • 4/5 Rob T. 6 months ago on Google • 183 reviews
    Depending on the doctor you are going to or the department you will have a night and day experience. Xrays and CT scans good luck my PCP, ear or podiatrist generally very good with wait and help provided. Lighting is AWFUL on some floors bring sun glasses.

  • 5/5 mixay s. 4 months ago on Google • 148 reviews
    Not sure about all the negative reviews, i had an appt - 30 minutes before the time - I get a call saying DR is not available and I can come in as a walk in. Since I was on my way I decided to try. the ladies at reception was very helpful and waited about 10 min. The nurse drawing the blood was great - almost didn't feel the needle going in. He even joked that he just started working here. DR Fallis was also very professional. Next day results published on app. Scheduling a follow-up which is also an easy process.

  • 1/5 x 7 months ago on Google • 6 reviews
    not a safe place for trans and non-binary folks. the doctors love to see you suffer in pain and refuse to give you medication or procedures, as if you don’t know your body better than this stranger… I had to abruptly leave in the middle of my appointment. If I could give -8 stars, that’s what I’d give it.
    2 people found this review helpful 👍

  • 1/5 Sam M. 2 years ago on Google
    Whoever was answering the phones on March 23rd at 1pm was extremely rude and unprofessional. This location's phone number is erroneously listed on another location's Google listing. After being placed on hold for 10 minutes, the receptionist rudely informed me that this was the wrong location, refused to help me locate the doctor's actual number (even though they are also part of Mount Sinai) and then hung up on me.
    2 people found this review helpful 👍

  • 1/5 Ivan H. 1 year ago on Google
    I have received way better service in third world countries than in this location. Receptionists must hate their lives. This is a great example of what Healthcare in America is
    2 people found this review helpful 👍

  • 1/5 S. G. 1 year ago on Google
    As with all the other reviewers, the front desk is the worst. Abusive, insulting, combative, threatening. They all Need to be replaced. The drs and nurses are fantastic however. It’s such a shame you would never know it from the front desk staff.
    2 people found this review helpful 👍

  • 1/5 Sara L. 7 months ago on Google • 31 reviews
    I came in for an appointment today that I scheduled a few weeks ago. I confirmed with the doctor (Smita Nikam) that she could do a pre-operative physical to which she replied yes. Today, front desk staff tell me about an hour before the appointment (that they’ve known about for weeks!) that they only booked me for 15 minutes when the doctor needs 30 and that I need to come another day. I was already at the location, so I asked if the doctor could add another 15 minutes or if there were any doctors at all on the premises that could do a 30 minute appointment, as I took off of work which isn’t easy to do. She gave me an attitude, I didn’t reschedule because I will no longer be going here. The front desk staff are rude, unprofessional, and unhelpful and I don’t recommend this practice to anyone.
    1 person found this review helpful 👍

  • 1/5 stephanie k. 6 months ago on Google • 77 reviews
    The doctor..well at least I think she was a doctor...the first thing she said to me was - and I'm not making this up....I don't know what to do with you. I had fallen at work. She didn't know how to examine me. Didn't offer or request any x-ray. Didn't request a follow up visit or nothing. Total disappointment. I will never go there again.

  • 1/5 Isa G. 1 year ago on Google
    Calling and scheduling appointments is such a difficult task, it seems like no one wants to pick up the phone over there, they are horrible with organizing patient files.
    1 person found this review helpful 👍

  • 2/5 Emma D. 1 year ago on Google
    Unfortunately, I was never able to check out the quality of the health care provider herself. Dr. Laurie Rice is listed on both Zocdoc and through Empire BlueCrossBlueShield as accepting the NY State Essential plan healthcare. Her office called only a few hours before my scheduled appointment to let me know that they actually DO NOT accept that insurance, leaving me on a mad dash to try to make an appointment with a provider who does. This lack of professionalism took an hour and a half out of my work day, for something that should have been rectified once I made the appointment the week prior. Do not come here if you are on Medicaid, even if the website says you can.
    1 person found this review helpful 👍

  • 2/5 Loretta O. 2 months ago on Google • 42 reviews New
    Radiology appointment was scheduled for 12:10pm and my name was not called until 1:05pm. The front desk attendant told me they were running behind (meanwhile they had been sending me appointment reminders warning me that if I arrived 20 minutes late they would cancel my appointment). It is Friday, a workday. They should be mindful that people have to work and keep their jobs in order to qualify for the employer health insurance that we use to pay them. On the bright side the radiologist was very efficient and nice. Given her efficiency I don’t understand how they ended up running almost an hour behind by noon.

  • 5/5 Niamh F. 6 months ago on Google • 28 reviews
    Everyone on staff here was extremely kind and the doctor was thorough and attentive. A bit of a wait, might be worth it to schedule extra time for an appointment, but overall a great experience!

  • 1/5 Rawan N. 1 month ago on Google • 16 reviews New
    I went to get my blood drawn and the technician had to poke me twice. The first time she couldn’t draw enough blood, so she had to do it a second. She tried a second time and was like “oh I found a good vein” and then poked me and said “oops that wasn’t a vein”. How is that ok? It’s her job to know how to draw blood. She then went to find “a veteran” as she put it. She got someone else and said that she was the “GOAT” who would be able to do the last draw. The Second person was great and very apologetic. But I can’t believe that mount Sinai would allow the first person to draw blood like that without being 100% confident in their capabilities. This same person also got my height wrong - she was off by 4 centimeters, if I didn’t call it out she would not have noticed.

  • 5/5 Eric T. 2 months ago on Google • 14 reviews New
    The allergy department is very professional and I had a great experience in my visits.

  • 5/5 Mark G. 4 months ago on Google • 3 reviews
    Dr Peter Virzi is my cardiologist and he is a wonderful, concerned and super-conscientious MD. I would highly recommend him to anyone in need of such care.

  • 1/5 Juanita C. 1 year ago on Google
    i HAVE NO STARS FOR THIS PLACE. I made an appointment, gave all my insurance information to the receptionist or whatever she is called. I had the appointment for 3 weeks, the blanky blank waited until i got there for the appointment (2 trains and 1 bus later) to tell me they do not take my insurance. Aren't they supposed to know this before you get there, answer is yes. Iam a 67YO retiree, she did not take this into consideration, she casually told me they do not take the insurance, like it was no big deal. Well iam writing letters and complaints all over the City. This should not happen, thank God Iam in pretty good shape, but what of the other retirees coming with disabilities, that come all the way into the city to be told, we dont take that insurance. Iam complaining all over Mount Sinai websites for them

  • 5/5 Carina 1 year ago on Google
    I had a great experience everytime I came here (only used primary care). Dr. Uleis is great! Very attentive and informative. He listens to you and wants to help you out. He and the other staff answer my questions and I don't feel rushed. Lab results are available on patient portal quickly. Staff are also quick to respond to my questions on the portal.

  • 1/5 Simon B. 1 year ago on Google
    $660 is how much they charge for a 1 regular appointment scheduled through Zocdoc. You will know the price only when you will receive the bill. They charge what they want.

  • 2/5 Louis J. 4 months ago on Google • 1 review
    The doctors I've seen are nice but are always late. Most recently had a 10:15am appointment and didn't see the doctor until 10:45. If I'm more than 15 minutes late to an appointment they cancel it. What happens when the doctor is more than 15 minutes late? Nothing. We should get our copay back when the doctor is late.
    1 person found this review helpful 👍

  • 1/5 KC K. 7 months ago on Google • 2 reviews
    Not sure what has changed recently at this practice. I have been a patient since 2006 and all of a sudden it is all about the $ vs Healthcare. Simple allergy medication requires an office visit??? This isn't a controlled substance or addictive medication. It is a shame because I stuck with thus practice because of the doctors and service originally
    1 person found this review helpful 👍

  • 1/5 Chase D. 2 months ago on Google • 1 review New
    Dr. Gordon is the most unprofessional doctor I've encountered. Terrible bedside manner, pushed for unnecessary tests, supporting staff were incredibly rude, etc. The whole experience felt like they were just squeezing my wallet. I highly recommend *against* seeing Dr. Gordon.


Similar Internists nearby

MyDoc Urgent Care - Forest Hills, Queens image
1
MyDoc Urgent Care - Forest Hills, Queens
Urgent care center
😠 Pay your copay to be put in an exam room and left there for 45 minutes even when you have an appointment! My husband and I have been here twice this week and both times the wait was long, but today has been absurd. I really don't understand the good reviews- are they real or were they paid for or so...
4.70 (1.2K reviews)
Leaf Medical image
2
Leaf Medical
Medical clinic
👍👍 The entire facility is very clean, friendly & caring. Really refreshing after trying quite a few doctors in New York. Dr. Sophia Chu listened to all my concerns & helped me come up with a game plan to feeling better & the next steps to take. Also the woman taking blood was great & really lightened...
4.70 (1.1K reviews)
Nao Medical - Bronx 174th Urgent Care image
3
Nao Medical - Bronx 174th Urgent Care
Urgent care center
😠 ZERO STARS*** Worst service ever! They made me wait 2.5 hours for a doctor just to ask me if I have any medical conditions and just sign a form. They gave me the form incomplete and also I had to come back because they did not ask me to sign it before sealing the envelope. On top of that, I had a la...
4.40 (840 reviews)
CityMD Bergen Beach Urgent Care - Brooklyn image
4
CityMD Bergen Beach Urgent Care - Brooklyn
Urgent care center
😠 The front desk turned me away at 10:29pm and I was so sick I refused to leave… at 10;47 pm , someone who looked more like them entered and they had no problem letting her check in for medical services. Maybe they have a problem w Spanish women I don’t know.
4.00 (744 reviews)
CityMD Park Slope Urgent Care - Brooklyn image
5
CityMD Park Slope Urgent Care - Brooklyn
Urgent care center
😠 Horrible doctors visit. I went in for a sore throat and cough and other symptoms, they did not check my lungs with a stethoscope or ask to listen to my cough. During the initial questioning the nurse asks patients, I answered and he actually was not listening to the point he had to ask me the questi...
4.00 (707 reviews)
Last updated:
()