3/5 LeenyBx 2 months ago on Google • 1 review New
This
facility
went
from
a
rating
of
10+
to
a
3
in
less
than
6
months.
I
went
from
trusting
them
implicitly
with
my
healthcare
to
having
0%
trust
in
their
ability
to
be
compassionate,
reliable,
consistent,
and
to
follow-up
with
important
matters
pertaining
to
my
health.
During
the
past
2-3
months,
I've
observed
that
they
overbook
appointments
which
has
inevitably
led
to
being
rushed
through
an
appointment.
On
at
least
3
occasions,
the
doctor
and/or
medical
personnel
was
in
such
a
rush
to
get
to
the
next
appointment
that
I
had
to
remind
them
of
the
reason
for
the
appointment
as
they
were
leaving
the
room!
And
in
less
than
5
minutes
of
every
appointment,
at
least
3
personnel
will
come
in
and
interrupt.
During
my
most
recent
visit
I
reminded
the
front
desk
that
a
treatment
I
came
in
for
wasn't
performed.
They
rambled
on
and
on
making
excuses
before
suggesting
that
I
make
another
appointment.
During
this
visit,
a
tall
gentleman
in
blue
scrubs,
who
has
never
seen
me
as
a
patient
smugly
chimed
into
a
private
conversation
I
was
having
with
the
front
desk
regarding
my
healthcare
-
advising
them
that
I
don't
need
a
particular
treatment.
He's
not
on
my
care
team,
and
he
was
rude
and
arrogant.
In
addition,
the
front
desk
involving
him
in
the
conversation
without
my
consent
was
a
violation
of
my
HIPAA
rights.
The
lack
of
accountability
is
appalling
and
passing
the
buck
seems
to
have
become
their
modus
operandi.
Recently
I
discovered
that
an
(insurance
pending)
important
surgery
which
could
greatly
improve
my
quality
of
life
-
was
in
fact
approved
a
month
ago!
I
never
received
a
call,
a
text,
a
letter
-
although
I've
called
the
office
multiple
times
to
ask
for
the
status.
The
Front
Desk
blamed
it
on
the
office
manager
and
a
couple
of
others,
and
then
promised
that
someone
would
follow-up
with
me
to
put
me
on
the
surgical
schedule...
Several
days
later
and
I'm
still
waiting
for
that
call.
Adjusting
to
a
life
in
which
I
am
constantly
in
excruciating
pain
is
difficult
enough.
I'm
disturbed
and
saddened
by
the
lack
of
compassion
I've
experienced
from
Pain
Physicians
NYC's
during
the
past
few
months.
My
injuries
are
serious
and
I
do
not
appreciate
conduct
that
is
jeopardizing
to
my
health.