I want to give a zero star if I could. This place is extremely unprofessional, careless and lack of sympathy. The OBs there don't work full time - most of them are only there 1 day per week, so it is unlikely that you will be cared for by your OB when you need, this is the heart of the problem - I went for my 7 week routine ultrasound scan and the result showed no fetal pole / heart beat. However, no one informed me and no one scheduled follow up appointment for me. At 9 week pregnancy I caught COVID so I was unable to see my OB. I had fever and not sure what to do, called Ryan Center - they left a message for the OB and I waited for a WHOLE day and no one called me back. I finally managed to reach them at 4:30 pm they told me the doctor has left.... Finally managed to see my OB at 10 week, she was concerned that I had a miscarriage so she scheduled an emergency ultrasound on the same day. Miscarriage was confirmed, but my OB already gone home and won't return until next Tuesday. I was told by my OB that if I have a miscarriage, I need to get the dead fetal tissue out of my body the sooner the better. I called Ryan Health to be seen by a different OB for this emergency situation, they said they CANNOT help me apart from leaving a message for my regular OB who will only be at work next week.... I was left with no instruction what do to whatsoever, I am totally traumatized, amazed and surprised how bad this place could be. I had no choice but went to the ER and was taken care of in a different place. My advice is that if you love and care about yourself, your child, STAY AWAY from this Ryan Center. This place will ruin your life. What they have done is malpractice, luckily I saved my own life by going to the ER.

We normally go to the Harlem location but at the height of covid our office was turned into a covid testing site so we were sent here. They had safety precautions in place and the staff was cordial. Our visit was pretty quick. We were triaged and placed in an isolation room as a precaution since my son had previously ran a fever but the staff was nice and the doctor was thorough. I wouldn’t mind going back if it wasn’t so far from my neighborhood, especially since our PCP has relocated. But I appreciated their attentiveness to my son.

Very unprofessional, poorly managed and abusive staffs. I was going there for years. I used applied for my insurance there. When the clinic started expending the facility that meant you could have had multiple appointments there dentist, dermatology, adult medicine and so on. The receptionist would get very unprofessional towards the patients and complains when they would see you multiple in one month. When working I always made sure I had all my appointments together so I don’t constantly called out from work. On top of that the waiting room is long because the staffs always chatting with each other of the patients. When I was pregnant I was under observation because I was having abnormal bleeding during my pregnancy that meant I need to see my gyn once a week for follow up about the bleeding. When I was at the office talking to one of the staffs about what was safe to eat during pregnancy one lady who worked there turned around pretty much humiliated me attracting this negative attention in from of people to look at me trying to shame because she always saw me there. It was humiliated and embarrassed. I was horrified I decided to over come “the trying to shame me vibe” and make the appointment for a complain about the situation. It turned out that lady who was/is the director or in charge of the facility on Ryan center in Amsterdam was the same lady who unprofessionally embarrassed me in from of people. I was shocked I couldn’t really speak and said what I wanted to expresses the embarrassment she did. She laughed it off like it was no a big deal casually acting I like I was emotional. Over the years I witnessed a lot passive bullying. Technical staffs being condescending to patients to receptionist being rude and unprofessional. After that experience I had I looked for other clinics where they advocate for patients and who are more professional. From what I heard from people who are still going to Ryan center things haven’t changed and the staffs continue being unprofessional and rude. For better service just call you insurance and read reviews about them. But this clinic is the worst of the worst!!

Do not bring your kids here!! They do not care about their patients my daughter was sick and they had no availability so I decided to take her to the ER I attempted to reach Ryan health 3 times to obtain her insurance information and shots records because I didn’t have it handy and the online portal was just not working and No one was able to help me Not even with the insurance information!! Very disappointed because I was also coming here for my prenatal visits which they also screwed up once by taking the wrong blood test on me, they also had be wait 4 hours to see a doctor once when I was pregnant but I still decided to give them a chance but now I’m officially done with this organization.

Well there may be extenuating circumstances that would require us to wait longer times, I have never been to this clinic where the staff and physicians were not top of the line. I never felt rushed. I felt like my children's health was Paramount to their attention. And I highly recommend it.

I love this office. I’ve been coming here for my children for 8 years. In between then the doctor has not been consistently the same, but I love the doctor I have now. Dr. B. Trenton is absolutely amazing and reachable. The office is finally done with renovations I love the new set up. As for the staff I’ve made complaints before about the lack of professionalism. Nobody is ever rude, but a few times I did get the sense that by walking up to the desk I was a nuisance. However, I do see some improvements in that area now.

Following an ER visit this location neglected to provide a referral for the specialist until two weeks later. After all of the run around chasing the doctor and finally getting the director involved, the doctor' address was incorrect, leaving the patient unable to be treated. The specialist cancelled the patient's appointment.

The doctor that saw me was wonderful and kind. However, I've had nothing, but trouble with admin side of this practice. I was scheduled on the wrong day for pap smear. I was told that I would be prescribed a medication. They failed to tell me the name of it. When my prescription never showed up in my pharmacy, I called and was told that there were no prescriptions on record. Then I was told I'd get a call back about this issue. We'll see if that happens.

Was sent here for prenatal care, not only did they try to give me an appointment MONTHS away for my first prenatal visit, but they haven’t bothered discussing the results of my labs! I had to walk in, and was just met with a dismissive nurse that still didn’t even discuss my results with me… she said “from what I see everything is fine, they’ll discuss your results with you on your next visit”… with that being said I still know nothing of my unborn child and in desperate need of a better prenatal care if anyone knows of one!

If you ever come for pediatric, ask for Dr. Brooke Trentor. It's been few years that I went to appointment with her and she is so nice and understanding. Always explains everything well, good listener and knows how to keep safe investment. She is the best pediatrician I've ever seen! Huge respect!

Jennifer in the ophthalmologists department was very rude and unprofessional. She Only calls patients name once then heads back Into the back area. From other experiences at the Ryan Center the nurses always calls the patients name at lease 2-3x allowing them to acknowledge their name being called in such a HUGE WAITING AREA! . During a recent visit for my daughter, I became very annoyed & dissatisfied with the service we’ve received by Jennifer. She called my daughter name we jumped right up and proceeded to the area where she was however she ended up taking someone else in the back. I kept calm, when she came back out I thought she was going to call my child name again but she didn’t. She called the next patient to the back. Okay, at this point I’m starting to questioned what was going on? When she came back out I asked politely if she had called my daughter name and she “yes give me 5 minutes,” I responded “ok no problem.” Jennifer comes back out and called the next patient in, at this point I’m so confused. She had already exceeded her five minute and my daughter and I have been sitting patiently for a while now. I asked “ What happened to you calling my daughter, I thought she was next?” Jennifer replied again with “give me five minutes” as she continues to take the next patient to the back and that’s when I had gotten so upset!! She had us wait an additional 5-10 minutes then called my daughter in. Did not even apologize for the long wait or anything!!! WHY WAS MY DAUGHTER BEING OVERLOOKED AND TREATED AS SUCH!?!! My time is valuable just like everyone else.

My sister went to the doctors because my niece was sick and had a heat rash. So when my sister saw the pediatrician Bertha Ramos-Ramirez she became very uncomfortable, the doctor was very unprofessional she compared a pacifier to coke, she insinuated that my father was the dad to my niece when he’s actually the grandfather. I would never recommend anyone to take their child to see her. My sister would never come back back to that place . This place deserves NO STARS WITH STAFF LIKE HER .

Hard to get in contact with anyone and once you do they just hang up on you despite it being in regards to a child with special needs and asthma . It takes them over 3 days to return a call if they do after consistently calling and complain about the issues with my child health .

When I was pregnant with my first in 2019 I went here for prenatal care and a lot of my experience was the same that in reading here now; staff disrespectful and dismissive. I had multiple complications with that pregnancy and was hospitalized once one month before I was told to come in to be induced, well I found out that time that the reason I wasn't feeling well and was asked to come in to be admitted was because the Dr I had (Dr Catherine Abbott) overdosed me on uti medication. When I brought it up, that was how much she prescribed me I was immediately told by 2 Drs at my sinai and more than one nurse that sye had overdosed me and since it was my first pregnancy is had no way of knowing. After that visit I was trying to to get back in to see another Dr at ryan and was told I was no longer a patient there as now o was considered to have a high risk pregnancy, but that was the first time I had heard of that. Skip forward 2yrs and in pregnant woth my second and I can't even get anyone on the line to see if I need to schedule an appointment with a high risk Dr because my first ended up being high risk or if I can go back there (seeing a different Dr of course, I WILL NOT see Catherine Abbott again), but not one answers the phones and when you scheduled for a call back they never call you back no matter how many times you try

This facility is so UNPROFESSIONAL it ridiculous and the LACK OF COMMUNICATION is just disgusting. My son have be going here since he was born (2014) and within those years he had 4 different doctors which is crazy. They never communicate when the doctor is leave or anything. They slow as hell & the staff is so unprofessional. If you’re thinking about coming here DON’T!

Best place for kids specially the Doctor Oie she’s the best so educated so professional if u have a baby a kid any age be honest personality I recommend the doctor Oei that accepts many different insurance if u have to pay co-pay it’s not really da much 40$ the only thing that I don’t like it’s when u have to call them to make an appointment or something else they took tooooo loooooong to take that call ☎️

Waiting time to see a doctor 1 hour and for blood work almost 2 hours . Ridiculous!

The child had an ear infection, severe pain and hearing loss. They refused to accept the child because the doctors had lunch.

My kids have been a patient of dr. Berta Ramos Ramirez at the 801 Amsterdam ave. Location for a little over 3 years and On June 24 ,2021 I was scheduled for 140 revisit appointment for my three-year-old and my two-year-old, upon arrival everything was normal as usual and even though the wait time is usually lengthy and my kids tend to get frustrated everything was OK for the most part, and after about 119 minutes the doctor came in the room at this point my son was having a meltdown where he’ll usually have a tantrum and he’ll cry uncontrollably and you would think being at his doctors office (a pediatrician) they would understand but instead I personally feel my visit was rushed I had a lot of questions that I needed answers I didn’t get, understanding that it was difficult for us to communicate with him crying so I was fine with going home and calling Her (his dr.) too have a discussion then we go back to the waiting area I got in the line and as I was waiting to check out my son drop is water battle I picked it up went to the bathroom behind the receptionist to watch it off and I noticed how filthy and smelly the bathroom was and someone did not flushed (and To think the janitors always walk around all day and the bathroom are usually that way )it so when he dropped it the second time I didn’t picked it up and he starts crying now my daughter dropped her candy and there’s no way that I could’ve picked it up and give it back to her so now both of them are crying I finally made it to the receptionist where I told her my kids name and they date of birth and I also explained to her that any day is fine as long as the appointment is in the afternoon never mind you at this point both my kids are crying uncontrollably and everybody’s just keep gandering around looking while the receptionist is still asking me what time and day is good for me when I already expressed to her twice that any day in the afternoon is fine now at this point other staff is trying to tell me to go into some rooms because my kids are crying and I couldn’t understand why I have to go in any room when all I need was my appointment Printed out because I’ve had numerous issues with them calling to schedule appointments and when I got there they don’t have any appointments for me in the system so to avoid the running around and any issues I always like to leave with my appointment follow-up in hand an i just couldn’t see why that was such a big of a issue because my kids are crying and I’m not being service then here comes the doctor saying to the receptionist don’t give her any appointment and that’s when I lost it and my response was “wtf you mean and why I can’t have my appointment because my kids are crying”??? Rhetorically to the receptionist and whoever was standing there listening that’s an employee refuse me services after seeing with the doctor every test that she ordered was not completed. I was also being threatened by a man dressed in a suit and after a few words was exchanged I got on my phone and call my husband while on the phone explaining to my husband what was being transpired some black man in administrative I believe expressed to me that I’m playing a victim and I replied to him how am I playing a victim?? and I don’t understand how I’m playing a victim. A victim of what??? Being a victim of refuse service because my kids are crying i’m really confused and its very disappointing because I’ve been there on numerous occasions and I’ve seen a little kids have outbursts and the parents is expressing frustration as well and they wasn’t treated the way I was.

12/13/2022 i went there. I get great service and good behaviour . thanks to all stuff. My baby fill very well. Thanks

HORRIBLE TIME MANAGEMENT IS NOT GOOD AT ALL !! WILL HAVE U WAITING FOR JUST VACINATIONS FOR 2 hours !! Would never recommend !

The doctors are excellent, but the two people at the reception (2 floor) are the worst, they don't know how to serve, I don't know why they don't remove them if there are several negative comments from her, or at least give them some customer service courses, or teach them empathy and education The doctors are excellent, but the two people at the reception (2 floor) are the worst, they don't know how to serve, I don't know why they don't remove them if there are several negative comments from her, or at least give them some customer service courses, or teach them empathy and education

Every year they change something and it’s an epic fail. It’s like everything became horrible after 2018! I don’t know who the director is but ever since 2018 things went left and never been the same….LITERALLY THE WORST PL! Now it makes sense why ppl leave n quit.