2/5 Katherine V. 9 months ago on Google
TL;DR
1)
the
hilton
app
needs
an
upgrade
2)
this
hotel
location
is
in
dire
need
of
a
renovation.
3)
service
and
amenities
is
blah.
I've
worked
at
hilton
before,
and
still
am
loyal
to
their
program,
but
this
location
makes
me
so
sad.
The
Hilton
app
needs
a
better
UI.
I
had
reserved
4
rooms
for
my
friends
and
I
for
a
girls
weekend
getaway
trip.
First,
the
app
wasn't
working
for
me
to
check
in
properly.
I
asked
for
customer
service
assistance
on
the
app
and
they
told
me
to
just
wait.
When
I
finally
was
able
to
check
in
-
it
only
let
me
do
1
of
4
rooms
so
I
had
to
check
in
in
person
anyway
which
defeats
the
purpose
of
the
app.
I
also
called
and
asked
for
early
check
in
and
they
said
it
didnt
come
with
a
fee.
But
when
I
physically
checked
in
they
said
early
check
in
is
an
additional
$60
per
room.
All
the
ACs
seemed
to
be
having
issues
because
as
I
was
checking
in
people
were
already
calling
the
front
desk
about
it.
Not
to
my
surprise,
3
of
4
rooms
I
had
booked
had
issues.
The
front
desk
was
very
professional
about
it.
The
engineer
however
tried
to
blame
it
on
me
that
I
turned
down
the
AC
to
65
so
it
froze
the
system.
When
I
tried
to
explain
to
him
the
room
started
at
70
and
we
turned
it
down
to
68
and
it
then
went
up
to
80.
He
basically
told
me
it
was
out
fault
for
turning
down
the
ac
that
low.
He
reset
it.
Still
wasn't
working
so
we
switched
the
room.
This
also
happened
with
a
2nd
room
of
ours
but
we
just
let
it
be
because
they
were
ok
with
the
room
being
warm.
It
wasnt
even
worth
the
fight
anymore.
The
room
I
got
was
fine
except
when
I
came
in,
my
door
was
already
unlocked.
It
was
weird.
Ac
wasn't
on.
It
wouldn't
even
turn
on
so
we
had
engineerng
reset
it
too.
it
stopped
working
again,
I
gave
up
and
cracked
a
window.
It
was
well
in
the
70s
and
80s
when
we
stayed
so
it
was
hot.
Also
my
room
door
had
a
gapping
hole
that
was
a
cause
for
concern.
I
blocked
it
with
towels
instead.
The
toilet
in
2
of
the
4
rooms
flushed
super
slow.
In
addition
to
this,
my
sister
came
back
one
night
to
find
someone
in
her
room
and
he
claimed
to
have
come
to
fix
the
phone
because
we
called
about
it
(which
we
did
not.)
Then
I
also
remembered
thst
when
engineering
came
to
fix
the
acs,
he
never
introduced
himself..
just
kept
knocking
on
the
door.
I
also
feel
like
that
is
a
security
concern
too...especially
for
girls
traveling
semi-solo
(staying
in
separate
rooms).
Lastly,
some
staff
were
really
helpful
and
sweet-
especially
at
the
front
desk.
But
the
majority
were
standoffish
-
didn't
acknowledge
you,
smile,
nod,
or
anything.
It
definitely
didn't
feel
welcoming.
It
was
like
we
were
just
a
pain
to
them.
We
tried
to
not
be
in
anyone's
way.
The
bartender
and
front
desk
were
great
though,
all
super
nice
and
tried
be
helpful
as
much
as
they
could
be!
Overall
it
was
an
ok
stay.
It
definitely
could
have
been
better
even
if
just
service
wise
and
not
infrastructure.
But
this
location
seriously
needs
an
update
on
the
infrastructure.
The
location
was
great.
It
was
pretty
much
the
only
good
thing
about
this
place.