1/5 Paulina A. 2 years ago on Google
Buckle
up,
it's
been
a
journey.
So,
my
husband
and
have
been
huge
RC
fans
and
loyal
customers.
He
has
gifted
me
an
RC
piece
of
jewelry
for
nearly
every
occasion
(birthdays,
anniversaries,
"just
because",
etc.)
for
the
past
three
years.
I
personally
waited
in
line
on
the
opening
day
of
their
west
village
flagship
and
purchased
a
tennis
bracelet.
I've
recommended
them
to
friends,
family
members,
neighbors,
etc.
Well-
about
six
months
ago,
one
of
my
RC
diamond
huggies
just
popped
out
of
my
ear
without
my
noticing.
Gone
forever.
I
assumed
it
was
a
fluke,
and
moved
on,
vowing
to
never
buy
earrings
from
them
again
(as
another
pair-
the
starburst
looking
ones
I
bought-
had
bent).
Fine.
Then,
about
three
months
ago,
a
diamond
necklace
I
purchased
from
them
fell
off
my
neck.
I
did
not
notice
as
it
was
a
relatively
light
necklace,
and
it
too
is
gone
forever.
At
this
point,
I
reached
out
to
the
customer
service
team,
and
they
offered
me
30%
off
to
re-purchase
the
pieces
(actually
hilarious
given
they
were
already
running
a
25%
off
promo
at
the
time,
and
their
pieces
literally
broke).
I
wrote
back
to
let
them
know
that
I
felt
the
resolution
was
unsatisfactory,
and
they
never
responded
to
me.
I
then
posted
a
yelp
review,
and
they
immediately
wrote
to
me
with
a
satisfactory
solution
(store
credit
for
the
amount).
They
also
asked
that
I
remove
my
previous
yelp
review,
which
I
hesitantly
did.
Dishonest,
but
they
provided
me
a
very
reasonable
solution
so
I
did
it.
Welp,
here
we
are
about
a
month
following
this
ordeal
and
I
am
heartbroken
to
report
that
my
most
sentimental
piece-
the
band
my
husband
gave
me
for
our
one-year
wedding
anniversary,
also
broke.
The
setting
was
weak
and
the
diamonds
popped
out.
I
take
excellent
care
of
my
jewelry
and
have
plenty
of
jewelry
from
other
brands
(Stephanie
Gottleib,
Alison
Lou,
Susie
Saltzman,
Spur,
etc.
etc.)
that
have
lasted
years
and
years.
Oh,
and
I
broke
my
earring
vow
and
ended
up
buying
a
simple
pair
of
gold
hoops
and
one
literally
fell
out
of
my
ear
yesterday.
LOL.
Not
even
worth
going
through
customer
service
with
this
one.
I
don't
want
a
replacement-
it
will
probably
break.
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