CityMD West 181st Urgent Care - NYC image

CityMD West 181st Urgent Care - NYC

Medical clinic Doctor General practitioner Walk in clinic Urgent care center Obstetrics gynecology clinic Laboratory Pediatric clinic

😠 This place has gone so downhill over the past few years. Their doctors either don't have enough pediatric knowledge when it comes to kids or they just don't like seeing kids. Every single time I take my kid here to be seen because he's not feeling well; extremely congested and can barely breathe, vo... People often mention doctor, time, test, CityMD, care, staff, asked, told, room, COVID,


Address

617-625 W 181st St, New York, NY 10033

Website

www.citymd.com

Contact

(646) 346-7922

Rating on Google Maps

4.00 (478 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 AM to 8 PM
  • Tuesday: 8 AM to 8 PM
  • Wednesday: 8 AM to 8 PM
  • Thursday: 8 AM to 8 PM
  • Friday: 8 AM to 8 PM
  • Saturday: 9 AM to 7 PM
  • Sunday: 9 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: doctor (27) time (16) test (13) CityMD (13) care (12) staff (12) asked (11) told (10) room (9) COVID (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Shalma R. 2 months ago on Google • 14 reviews New
    This place has gone so downhill over the past few years. Their doctors either don't have enough pediatric knowledge when it comes to kids or they just don't like seeing kids. Every single time I take my kid here to be seen because he's not feeling well; extremely congested and can barely breathe, vomiting, ear pain.. the doctors are always so dismissive or try to convince me that he's not sick or doesn't look sick. So I just brought him in for my own convenience or because I wanted to? I have to PUSH for them to even prescribe my kid anything to help with his symptoms when he's sick, because they just try to dismiss him without treating his symptoms. I remember the previous time I took my kid here a 2-3 months ago, the doctor we saw just kept going on about how "young" I look to even be a mom instead of just examining my kid. Today's doctor we saw came in with such an attitude like if he didn't even want to be there. Again, I had to continue asking for him to prescribe my kid anything before he finally did. Tried to tell me my kid is fine when clearly he's not which is why we're there in the first place. This place needs better professionalism and doctors before I recommend coming here.
    3 people found this review helpful 👍

  • 2/5 C. G. 8 months ago on Google • 14 reviews
    I had no problem coming to this facility. Dr. Juan Carlos Garcia changed all that. He came across as if I was wasting his time and showed no interest in helping me, even asked ME what I think he should do. Because my pain prevented me from fulfilling my duties at work, I asked for a doctor's note. He tells me that if I made it to urgent care, I don't need to miss work. Even after explaining what I do for a living (blue collar worker), he was apprehensive about it. I never had to debate with a doctor as to why I need a note. All the other doctors I've dealt with here have been very understanding, some even compassionate. But this doctor just made me not want to come back here again.
    3 people found this review helpful 👍

  • 1/5 Quinn M. 1 year ago on Google
    I was treated like an educational opportunity about disability by the doctors. They asked me why I used a wheelchair when I could walk and then told me not to take it personally when I said that was an inappropriate question (had nothing to do with why I was there). Then, top it off, every test but the one I was requested was run. I literally waited at least an hour to be discriminated against and not have test I needed done. Absolutely awful service. Educate your employees on how to interact with disabled people and how to do their jobs.
    3 people found this review helpful 👍

  • 1/5 alyssa a. 7 months ago on Google
    Lack of effectiveness regarding communication and processes. Because I verbalized a complaint I was left sitting in the room for an extended period of time. Staff was convened in an area laughing, socializing, not tending to patients. At minimum my vitals should have been taken within a timely fashion.
    3 people found this review helpful 👍

  • 1/5 Jael F. 7 months ago on Google
    The doctor tells me my cough and phlegm has to do with my weight. Only gave me some pills for my cough. Turns out I had a horrible flu. In the past they would do both the COVID and flu test. It’s been a week and I’m still recovering and I’ve lost my voice. Had I known I had the flu 😷 I would had been more careful. My parents got sick because of me.
    3 people found this review helpful 👍

  • 5/5 Vernee N. 3 years ago on Google
    I’ve always gotten great care at CityMD and this location is no exception. Great staff that knows the neighborhood and is attentive to every customer. I’ve done all my Covid-19 testing at a CityMD and appreciate the easy sign in and that it’s free. The staff handed out free hand warmers to everyone waiting in line. Keep up the good work!
    2 people found this review helpful 👍

  • 1/5 Rachel L. 1 year ago on Google
    I have been to this CityMD location many times, and usually, my visits were satisfactory. This occasion was not. I first came in on Monday, September 12th, and had complained about pain in my ears and my throat and that I had been exposed to someone who tested positive for COVID within the last week. I had my vitals taken, and the doctor looked into my ears and throat and also examined my teeth. I was told by the doctor that the symptoms I was featuring were not COVID symptoms and that they were more likely symptoms of strep, seasonal allergies or even possibly a tooth infection. I was given a rapid COVID test, a rapid strep test and an overnight strep test - not a PCR - and came back negative on all three. I was told to take some DayQuil and Claritin and I would feel better. My symptoms only got worse with a fever developing that night reaching 101°F. I began to experience chills, extreme exhaustion, body aches, nausea, vomiting, coughing and chest pain. (Reminder: I was not given a PCR test, which may have detected this.) I ultimately tested positive for COVID on an at-home COVID test. I called the CityMD location I had visited and told them I tested positive and asked for a prescription for Paxlovid or some other sort of treatment. I was told I would need to return to CityMD to confirm I was positive because I wasn’t examined for COVID the first time and a PCR was not preformed. I told the rep on the phone that I was too weak to come back to CityMD and that I had been there a mere two days prior. She insisted there was nothing she could do for me unless a provider saw me again. So with my husband’s assistance, I returned to CityMD on Wednesday, September 14th. My second visit to CityMD was almost as unhelpful as the first. This time, the doctor took my vitals, placed an oxygen monitor on my finger (because my levels were elevated) and took a rapid COVID test. I complained to the doctor about my ears and throat still hurting, but this time, the doctor did not look in my ears or throat, and did not listen to my chest despite a nasty cough. When I asked what could be done, the doctor told me that I should go home and rest and drink plenty of fluids. When I pushed back and requested the Paxlovid anti-viral, I was met with resistance and told I was “young and healthy” and that people who usually were prescribed Paxlovid were usually 65+ and had preexisting diseases. I responded to the provided and pushed harder, insisting I receive Paxlovid because I have PCOS and asthma and had been hospitalized for bronchitis and pneumonia in the past. I also insisted my father, who had COVID less than two months ago, had also received Paxlovid and was 62 with no previous health conditions. The doctor was snarky, rolled her eyes, and told me if I wanted Paxlovid so badly then I could have it, but be aware I may experience a metallic taste in my mouth. This doctor was unprofessional, condescending and did very little in terms of an overall exam. I was thoroughly unimpressed. Overall, these past two experiences with CityMD have left me frustrated and unenthusiastic. Unfortunately, this is the only local urgent care in Washington Heights, otherwise, I would have gone elsewhere.
    2 people found this review helpful 👍

  • 1/5 Anindita D. 1 year ago on Google
    Poorly managed CITYMD location. Staff is unprofessional and indifferent. The second check-in for the kiosk is broken so the line to just check-in can be very long. Doctors here are hit or miss. You may get a good caring doctor or you may get one that barely listens. Front staff overall seems indifferent to what’s going on around them. Go to a different urgent care if you have the chance. There’s Mt Sinai Urgent Care in Inwood that’s run a little bit better and more organized with overall good doctors.
    2 people found this review helpful 👍

  • 1/5 Justin R. 1 month ago on Google • 33 reviews New
    Doctor didn’t seem interested in actually listening to my partner explain their illness and they just gave them generic medicine and they are still unwell.
    1 person found this review helpful 👍

  • 4/5 Mike A. 3 months ago on Google • 82 reviews New
    The wait was not too long, The room & facility was visibly clean. The technician who took my vitals was pleasant & quite professional. My wife told the Dr. I shouldn't see what he was doing & I didn't. I would definitely go again in a non life threating injury or for a vaccine should that arise.

  • 1/5 Bruce C. 1 month ago on Google • 9 reviews New
    I checked in at the kiosk after speaking with someone at the front desk. There were three people ahead of me. I then waited for an hour to be seen. Meanwhile, I noticed several people who arrived after me had come and gone. I asked the woman at the desk why people who came in after me had been called first and had left. She asked for my name and birth date, and after checking her list flatly said, “You were checked out.” What does that mean? “You’ve already been seen by the doctor and you’ve been signed out.” My head almost exploded. “I’ve been sitting in that chair for an hour waiting to be seen.” She replied, “Well, you’ve been seen by the doctor and you’ve been checked out.” ExCUSE me?? “I haven’t been seen by ANYONE. How are you going to tell me that I’ve been seen, if I’ve been sitting in that chair for almost an hour? Why would I tell you that I’m waiting to be seen?” She responded again, “Well, you’ve already been checked out.” “Did you SEE me go back there to be seen? Did you see me return?” At this point, another woman at the desk went to get someone to verify I was seen. When she returned with two men (I assumed one was a doctor and one was a medical assistant), they both looked confused. SHE looked up my birth date and appeared confused. The younger man, who I assumed was the medical assistant, decided to be proactive and asked me to follow him to a treatment room. In the exam room, he apologized for the confusion. He said my name was called and someone else responded and was taken in to be seen. I was incredulous. First, I never heard my name called. I asked, “How is it possible that the wrong person was brought to the exam room and no one noticed? How is it that no one realized, ‘This is not the person we called?’ When I see my primary, every time someone walks into the room they ask for my name and birth date.” He didn’t have an answer. He again apologized for the confusion. Besides the insanity of taking in another patient under the wrong name, I am concerned that their medical information somehow gets incorporated into mine or vice versa. Is my medical insurance now somehow conflated with this random person? I had gone to the CityMD because I needed a lab verified negative Covid test, and I wanted to be checked out for another issue while I was there. At this point, I had no trust that the latter would be handled properly and I honestly just wanted to get out of there. I had them run the test, but I was livid from the experience. This is not a location I will ever return to. Frankly, I’m not sure that I will use a CityMD again. This used to be a reliable place for professional, immediate medical attention. However, if this is an example of the current protocol - nope. It is understandable if there is a mistake in the patient queue, but if you cannot verify that you have the correct patient in front of you, a BASIC part of patient care - that is totally irresponsible and unacceptable.
    1 person found this review helpful 👍

  • 1/5 Sato M. 1 year ago on Google
    While the support staff is professional in this high-volume walk-in clinic, I just experienced the most unpleasant doctor-patient encounter of my entire life. The doctor, who saw me for all of five rushed minutes, did not want to hear my questions and then exploded in anger, saying "we doctors are sick and tired of aggressive patients like you" (I was requesting medication as I'm about to leave on a long work trip and am symptomatic). I tried to explain my situation again (in a low voice), and she said, "you are free to go," and "if you still feel sick in a few days, you can go to a foreign clinic." The sign in the reception area reads "Healthier and Kinder" communities. If this doctor (McCarthy, or something close to that) is indicative of the ethos of this branch of CityMD, do your best to avoid this company and get care somewhere else. I won't be seeking care there again.
    1 person found this review helpful 👍

  • 3/5 Andrew H. 2 months ago on Google • 30 reviews New
    Midday on a Thursday, my wait time was between 90-120 minutes to be seen. The waiting room was packed full, and it was way too hot. They need a better way to shield the sun from the glass windows and walls. Please get some sun-blocking shades installed! I got overheated with my fever and they ended up having to call 911 for me.

  • 5/5 Kathy C. 1 month ago on Google • 7 reviews New
    I was feeling so sick on a Sunday evening. Lucky for me urgent care was still open. Very positive staff which is so helpful when you feel sick!

  • 5/5 Eliana G. 2 weeks ago on Google • 7 reviews New
    Excellent attention, everyone very friendly

  • 1/5 Yoca T. 4 months ago on Google • 7 reviews
    Recently visited this place and it was disappointing. I expected a higher level of care and professionalism in such clinic. This experience was deeply frustrating and left me with serious doubts about the quality of healthcare provided here. Staffs are rude and have lousy attitude. They make unnecessary unpleasant comments while pretending you do not hear them. Extremely unprofessional and disrespectful. The FD staff and security lady however were nice and helpful.

  • 5/5 jwnyc3 4 months ago on Google • 6 reviews
    Every time I’ve come in here I’ve received prompt, kind, excellent care. Last week Dr. Garcia and his tech team diagnosed my pneumonia right away; within an hour I was picking up my meds and on my way home to recuperate. The time before that, a gentle, keen-eyed doc found a splinter in my foot hours before I left for vacation. I feel lucky to have this terrific clinic in my ‘hood.

  • 5/5 Liz R. 1 month ago on Google • 3 reviews New
    Quick and easy efficient. Front desk was nice and the nurses and doctors were great. Got what we needed without the long er wait.

  • 4/5 Christobel G. 2 years ago on Google
    Consultation with the Doctor and staff was pleasant. Everyone was polite and helpful. My doctor appeared to genuinely care about my condition after I stated I had woke up with a fever. The reviews regarding the wait time and line management are accurate. There has to be a better system. I waited outside in the cold for over 45 minutes with a fever just to get tested. The hold up comes from the check in process which requires patients to use a tablet in the waiting area to sign in. Elderly and tech challenged individuals struggled and took up much of the wait time trying to figure out the system. I would suggest having a staff member checking in patients as they wait so when it’s their turn they can just walk in and see a doctor. Or at least a QR code people can scan outside and input their own information as they wait. This would expedite the line system. Having people stand in line outside for 45min-hour doing nothing is not productive. However, once I was checked in and seen by a doctor, I will say the interaction was great. I got my test results within 30 minutes.

  • 5/5 Kathleen K. 3 months ago on Google New
    Always efficient, professional AND friendly! Even during those dark Covid days, the staff was wonderful. I’m very grateful to have them in the neighborhood.

  • 1/5 Jess R. 1 year ago on Google
    OK, where do I start with this first and foremost the technician's equipment was not properly charged the doctor that I was seen by didn’t know what he was talking about or looking at when he was looking at my foot cause I was there for my foot he expressed to me that he didn’t see anything he didn’t receive images yet but from what he felt he didn’t think anything was wrong with my foot and then I was released for there. I was called back within about 15 to 20 minutes and stated that there was an actual fracture and needed to come back to get a boot. When I had entered back into the clinic spoke with the same doctor and he expressed to me that I guess they are much more knowledgeable of the images than I am but to make sure I make an appointment with the podiatrist I asked him regards of how long I should be out of work and he did not give me the proper timeframe my service at this location was horrible and I would definitely not recommend anyone!!

  • 5/5 Valerie 1 year ago on Google
    The experience was pleasant. I went without an appointment for a covid test and waited longer than expected, seeing that they were few people in the waiting room. However, the staff was pleasant and polite so I didn’t encounter any problems!

  • 1/5 Hanna D. 1 year ago on Google
    I usually love city MD but they majorly messed up this time. They didn’t document my ear troubles which is the reason I came in! Because of this, my ear is still blocked as I could not get my prescription as planned/discussed. I would like Dr. Carlos Alfonso Sanchez to call me to remedy this. I asked the customer service to get me in contact with him and they were unable to get in contact with him to connect me. I left that Monday night as they were closing so I’m thinking they forgot to put the prescription through/save my chart. When I called nothing was mentioned about my ear in the file, but when I was in the office both him and the nurse looked at it to tell me there’s a bubble of mucus in my ear. Ive been seen by the doctor before but this is never happened. Please call me Dr. Sanchez- because of this sloppy error, my ear is still blocked. Please fix this.

  • 2/5 Nicholas B. 1 year ago on Google
    Have had some good experiences here as the clinicians are typically very professional and nice. This week’s experience really left something to be desired… showed up at opening time (8am) in the cold/rain only to find that I could not be allowed in as the doctor was late. After waiting 15 mins outside, I was allowed in check in and still waited 15 more mins to be seen despite being the first customer to arrive. Wait times are normal during the midday but it’s hard to understand how there could be such a wait for the first patient of the day. Then when my results returned two days later, no one contacted me to explain the new diagnosis — advice that in my case would have been crucial to avoid infecting others had I not already been cautious and known what steps to take. All this is to say, don’t expect any any ANY kind of followup unless you take 100% of the initiative to check your health portal frequently and call the aftercare line for explanations.

  • 1/5 Jose A. 1 year ago on Google
    Very poorly managed. We called for my wife to receive the flu shot (65yrs+). They stated that they had it and we can come in. After getting their and going through the registration process and waiting for over an hour, they stated they had no flu shot. Very frustrated!. Will never go back

  • 5/5 Renee H. 2 months ago on Google • 2 reviews New
    I went here because I was being ignored and laughed off by my primary care provider. The staff listened to my concerns, took me very seriously, and seemed to genuinely want to figure out why I was experiencing pain and breathing complications. When tests came back with no answers, Dr. Kang still referred me to a specialist to look into a possible cause, and gave me some antibiotics to help clear out whatever was blocking my lungs in the meantime. I’m finally feeling much better thanks to her.

  • 1/5 Luna P. 4 weeks ago on Google • 2 reviews New
    COLORIST.Horrible experience because they made me pay on the spot. Wasted my time in the inspection room just for the doctor to reject me for being a “foreign client”.

  • 1/5 Steph 4 weeks ago on Google • 1 review New
    MEDICALLY DISCRIMINATORY.

  • 1/5 Brianna 4 weeks ago on Google • 1 review New
    Unprofessional.

  • 5/5 Anty Z. 1 month ago on Google • 2 reviews New
    CityMD is good place to go if you really want to know what going on with your body

  • 5/5 necia 1 month ago on Google • 1 review New
    Great staff. Dr. Sanchez is great!

  • 4/5 Soledad De L. 1 month ago on Google • 1 review New
    I liked the experience, everyone was polite and the best is that I didn't wait long to be seemed.


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