1/5 VAJA M. 7 months ago on Google
Dear
Store
Manager
I
hope
this
letter
finds
you
well.
My
name
is
Vaja
Mania,
and
I
am
writing
to
express
my
disappointment
and
frustration
regarding
a
recent
visit
to
your
Banana
Republic
store
located
at
101
Liberty
St
#1420,
NY,
10006.
On
August
5th,
at
around
7
pm,
I
visited
the
2nd
floor
of
your
store
with
my
friend.
Unfortunately,
our
shopping
experience
was
marred
by
an
incident
involving
one
of
your
staff
members.
I
feel
it
is
important
to
bring
this
matter
to
your
attention,
as
it
greatly
impacted
my
perception
of
your
store.
During
our
visit,
your
staff
member
went
beyond
the
scope
of
her
duties
and
proceeded
to
impose
her
political
views
on
us,
particularly
about
my
home
country,
Georgia,
and
Ukraine.
She
expressed
support
for
Russia's
actions,
which
deeply
offended
and
hurt
me,
as
I
have
lost
dear
people
in
the
conflict
with
Russia.
Furthermore,
she
mocked
and
sarcastically
questioned
the
history
and
experiences
of
my
country,
showing
a
lack
of
sensitivity
and
empathy.
While
I
understand
that
individuals
are
entitled
to
their
opinions,
such
behavior
is
highly
unprofessional
and
unacceptable
in
a
customer
service
setting.
As
a
customer,
I
believe
that
political
discussions
have
no
place
in
a
retail
environment,
and
it
is
crucial
for
store
employees
to
maintain
a
neutral
and
respectful
stance
towards
customers'
diverse
backgrounds
and
experiences.
I
kindly
request
that
you
address
this
issue
promptly
by
taking
appropriate
actions
with
the
staff
member
in
question.
Such
behavior
reflects
poorly
on
your
store's
reputation
and
does
not
align
with
the
values
of
inclusivity
and
respect
for
customers.
I
believe
in
the
importance
of
constructive
feedback
and
hope
that
this
incident
will
serve
as
an
opportunity
for
improvement
in
your
store's
customer
service
practices.
I
trust
that
you
will
take
the
necessary
steps
to
ensure
that
no
other
customer
has
to
endure
a
similar
experience
in
the
future.
Thank
you
for
your
attention
to
this
matter.
If
you
require
any
further
information.
I
look
forward
to
hearing
from
you
and
witnessing
positive
changes
in
your
store's
service.
Sincerely,
Vaja
Mania
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