1/5 Dana M. 1 year ago on Google
I've
had
several
good
haircuts
at
this
salon,
but
after
management's
treatment
of
my
college-age
daughter
after
her
stylist
destroyed
her
hair,
I
think
I
would
burst
into
flames
if
I
set
foot
in
this
salon
again.
Simple
haircut
that
she'd
had
done
there
before,
a
simple
trim
for
shoulder
length
curly
hair.
Stylist
spun
her
around
in
the
chair
and
took
3.5
inches
off,
taking
her
curly
hair
up
to
her
chin.By
the
time
my
daughter
realized
what
was
happening,
it
was
too
late.
Yes,
ladies,
the
nightmare
scenario
of
a
stylist
grossly
messing
up
a
simple
haircut.
My
daughter
was
too
upset
to
speak
and
left
in
tears.
I
went
back
in
to
pay
for
her,
horrified
at
what
they
had
done
to
her
pretty
hair.
When
my
daughter
reached
out
the
next
day-not
for
a
refund
but
for
management
to
talk
to
the
stylist
about
what
she
did
so
it
didn't
happen
to
anyone
else-
she
was
immediately
accused
of
being
an
"influencer
looking
for
free
things."
It
was
not
until
she
provided
a
picture
of
what
the
stylist
did
to
her
and
the
reference
image
that
they
apologized,
acknowledging
that
it
in
no
way
shape
or
form
resembled
what
she
asked
for.
But
this
was
after
more
than
20
minutes
of
suggesting
this
was
all
my
daughter's
fault
and
accusing
her
of
essentially
theft
of
services.
Ladies,
I
think
we
have
all
had
a
bad
haircut
and
most
of
us
leave
silently
knowing
that
we
are
stuck
with
a
bad
cut,
afraid
to
say
anything.
But
I
think
it
is
okay
to
say,
"you
messed
up"
and
salon's
need
to
be
willing
to
step
up
and
accept
responsibility
for
mistakes
instead
of
immediately
accusing
repeat
customers
of
being
influencers
or
frauds
hellbent
on
stealing
a
$40
haircut.
Where
on
earth
does
any
salon
get
off
acting
like
they
are
above
reproach
when
they
clearly
messed
up?
Outrageous.
I
don't
care
how
good
my
cuts
have
been
in
the
past,
I
won't
go
back
to
a
salon
that
disrespects
and
insults
customers
who
have
received
poor
service.
My
child
is
now
the
proud
owner
of
2
wigs
at
more
than
$40
a
throw
until
she
can
grow
out
what
this
salon
did
to
her.
That's
how
bad
it
is.
Own
up
to
your
mistakes
and
make
it
right-but
don't
wait
until
you
have
lost
two
customers
to
do
it.
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