Customer service is poor. Staff needs to be trained on how to interact with customers. Self checkout needs a complete overhaul. The attendees that are supposed to be assisting customers behave as if it’s not customer that keep the doors to your establishment open

Get rid of the self checkout lanes and hire more cashiers! It doesn't take a genius to see that many of the customers who go to this BJ's are older folk who have lived in the neighborhood for many years. Not everyone is capable of self checking out or using the app. On top of that, even as an IT professional, most times I use self checkout at this BJ's there's a problem and then I have to wait for assistance from employees who don't even want to do their jobs. They blame the errors on customers as if their self checkout system isn't garbage. Also, who puts self checkout in the middle of the checkout lanes? This creates mass delays and confusion for customers, not really knowing if you're on line waiting for a cashier or self checkout. Get it together BJ's at Pelham!

The self checkout line are useless. The machines are constantly needing assistance for the clerks. Every time you scan one item, the freaking light comes on again for assistance. I spent like 45 minutes in the checkout line because the same thing was happening to every single customer. Just get cashiers back if your machines are not working properly. The poor clerk was running from line to line fixing machine errors. Then they have they have the nerve to keep you another 10-15 minutes checking receipts on your way out. Smh!!!!

Since the last manager left, the place has turned into a dump. He took pride in keeping the place clean and organized. The place is in disarray most of the time. You can blame the people shopping, but the workers just walk by the messes. Wish Costco stood open later. The new manager who ever it is, is always M.I.A. I guess he doesn’t care because he is going to get clientele either way and is getting paid. Sad how this store has gone downhill. Thank god they have express pay.

No efficient people working in the deli. Takes 30 minutes to get an order. Put more people on weekends. Busiest day of the week and only 1 person working and the other going in circles.

Bjs was great. I don't like that they try to hide the lysol and other items that are in demand but they were fully stocked and the lines moved quickly. Inside the store it looked like things are getting back to normal.

Please, KEEP UP WITH THE CLEANING OF THE BATHROOMS!! The bathroom’s are DISGUSTING!! Thousand’s of people shop and spend money at this location on a daily basis. We do not deserve a urine smelling bathroom with 95% no toilet paper in the stalls. This BJ’s became a mess. Employees are ALWAYS rude; sucking their teeth, rolling their eyes, saying “they don’t got time” to answer a simple 2 second question. When I was in line to be attended by “customer service” they literally let the phone ring for an hour I was on the line. Worker said they don’t answer the phone anymore. The staff needs to be reevaluated. Memberships and groceries are way too expensive to be treated like this.

We just got a annual membership plan for $20 regular cost is $50, that in itself is very exciting. We took on walk around inside the large shopping facility and we were impressed by the various products and food items they had available. The prices look Fair as well.