My rating is for auto repair portion of this location, they also have a travel section which is in the same space but provide travel services. Make your reservation online, receive an email confirmation with time selected for your appointment, show up and check your vehicle in. I've always found staff helpful and often provide great detail of the repairs. Are the the best auto repair service out there? I don't know but I've never had a problem, the office/space is very comfortable and as mentioned staff is helpful. The software they use for processing your auto repair I find helpful. You can approve a price quote via a page/link they send you. They also send you photos of some of the work, at times there may be highlighted areas, with red circles on the photographs of your repair to point out details. They close at 5pm Saturday and I was stuck in traffic getting to AAA North Plainfield and our repair person, who had worked for the Ford Motor Company previously, was happy to stay past closing to wait for me to show up 10 minutes late. I recommend leaving your car though I have waited for a tire alignment one time. The office is very comfortable, clean with a Kurig machine and nice seating area. I have my tires rotated regularly at Costco at the other end of the parking lot and then use AAA North Plainfield for my alignments. You can buy an package of 'unlimited' alignments for a longer period of time, I forget how long it was but found it to be a good deal and convenient for me. Since I have had such a good experience I have started to have other services done here.

I’ve been coming to this location for a couple year and I’ve never had such a horrible experience as I did this time around. First was the communication, usually there’s a ton and that’s why I love coming here. This time around there was none. I brought in my car because two lights were on, they called me to tell me those two problems were fixed and then sent me an email an hour later that had many more things wrong with my car and was never addressed with me over the phone. Things I would’ve asked them to fix in the initial phone call. One thing was my tires were apparently near bald. My dad called in and was told they were be good for another 2-3 months. I called the next morning and was told they were barely within legal limit and were dangerous. So which is it? Second I asked them to leave my keys in the car which they always do and they locked my keys in the car. Or never put them in there I’m not sure 🤷🏻‍♀️. I drove over an hour to get there after work and couldn’t even take my car home. It would’ve been an additional 3 hours of waiting for a aaa roadside person to come unlock my car and I didn’t even know if my keys were in there or not.

Although earnest assurances are nice to hear, they are NOT promises. The problem with this team is that they neglect to bear in mind customer deadlines. I should have been encouraged to take my car to another AAA service center where the other Service Manager could assure my service would have been guaranteed to be finished. Instead, I lost a day due to believing that this location's Service Manager could "fit me in." Honest scheduling estimations, firm appointments, and candid updates are much more useful and appreciated when a road trip has been previously scheduled. IF you choose this shop for your service, be certain to be clear--and insist on firm assurances AFTER a set appointment--before dropping off your car and/or confirming a n appointment that requires the use of your car.

My wife and I came here for information about a France trip. The staff was very friendly and helpful. I browsed around the store and found the hugh change of AAA services. AAA has evolved to a face I could not recognize. To attract customers, they have even expanded to car maintenance service... This location is quite big and well facilitated. It surely gives a comfortable service environment....

Lack Knowledge and Customer Service skills!! I purchased 4 tires for my vehicle and had them shipped to the AAA Store in North Plainfield AFTER speaking to a gentleman by the name of Scott. Prior to finalizing my tire order I asked Scott if they were equipped to mount tires on a Model 3 Tesla, he confirmed he had “done many Teslas” and so we set my appointment for 2 days later. I called again later that day to ask if they used a torque wrench and spoke to Scott one more time. The morning of my appointment I called a 3rd time, spoke to Scott again to confirm they received my tires and could in fact install them. Scott walked to “the back” verified the tires were there and confirmed my appointment. When I arrived I was greeted by Brian, I gave him my name, said I was there for an appointment, he asked if my tires were received, I shared that I had received an email confirmation from TireRack and had spoken to Scott to confirm. Brian now goes to the back and returns 2 minutes later and says “you ordered the wrong tires”. It was a statement, not a question. I explained the tires were correct and the same specifications of a manufacturers for that make and model. He walks to the parking lot to see the tires on my car, returns and says “You got the right ones but we don’t install those”. I explained I had spoken to Scott on three different occasions and confirmed all of this prior. Brian says “the 40 profile is too low, we don’t do it. Sorry.” This is a TIRE shop, they sell and install tires. That’s their niche, that’s their business. Clearly Scott lacks proper training about tires and the cars they can or cannot service and Brian lacks basic customer service etiquette to address an error made by a peer, colleague. I received great service from Mavis on Mt Bethel Road in Warren for LESS than what AAA was going to charge. AAA Leadership - do better!

I had a terrible experience at this car repair shop. Not only did they charge me double the expected amount for the repairs, but they also tried to add on extra charges. The staff was unhelpful and seemed more interested in taking advantage of customers than providing quality service. I would strongly advise against bringing your car here for any repairs.

As a premier member, I enjoy coming here for travel assistance and passport photos. I have yet to use them for any insurance, but I may get a quote after my next car premium is up. The people here are pleasant and always helpful.

My parents had the pleasure of working with Michael . He broke every thing down for them and even emailed them additional information and broke down cost and more . He talked to them on the phone multiple times updating them on the car and also letting them know when it was done . Was very helpful ! Thank you again aaa car care ! You have are buisness!