I bought a double wall oven to replace my old one. Had Lowe’s people (CRST home solutions) come to measure. Then we set a date for install- today. Got a message that the installers couldn’t find the oven at the Lowe’s store so my install was cancelled. I called and the oven was there. The installer would not go back and get the oven to install, even though we live only a few miles from the store. The Lowe’s people called and said the next instal date was Dec 2. This means no Thanksgiving cooking!!! I would have thought that they would have helped to get the oven in ASAP since it was their installers Screwup but no help. Hard to believe there is only one installer for all is Syracuse! The store people were all very nice but the installation side leaves a bad taste and an Empty belly. I have to hand it to the Lowe’s people. Once they read my review they went to work for me and contacted their installer company. My new ovens was installed last night, Thanksgiving eve, by the nicest pair of workmen I have ever met. They worked late to give us a good Thanksgiving giving. While I can’t excuse the original mistake that started this problem, I understand that things sometimes happen, and with some effort on everyone’s part things can get done. So live and learn and Happy Thanksgiving!

BUYER BEWARE! We recently purchased carpet for our home at this location. Lowes came out for a free estimate and gave us a price. We decided to go through with the install, last second we found at the store that the carpet in the quote was not what we clearly said we wanted. No biggie, they let us know we would need to have people out for a new estimate with all the correct carpeting. Again, we said let’s do it in terms of purchasing and installing. Today the install team again had installed the INCORRECT CARPET in our living room. The carpet upstairs is already fraying near our hardwood floors. I went into Lowe’s and was given a card with a 800 number because NO MANAGERS WERE AVAILABLE! Lowes, or at least this location is an absolute nightmare! Save not just the money but most importantly TIME and go elsewhere for any install needs. **UPDATE** Over 24 hours later this store has still FAILED to call us about this incident! The only people we spoke to were with the install team whose hands are tied until Lowes figures this out. ZERO ACCOUNTABILITY to fix such a HUGE error quickly!

Always nice to go to Lowe's. I had two nice young guys to help this old guy out and put the dirt and boards into the truck. Love this place. My garden is put together and planted.

Matt, Denise. and Jared were so amazing to what I needed. I know very little about wordworking but I had a project I’ve been needing to get done. Matt made sure I got everything I needed, he was very quick and helped me more than any customer service worker has ever helped me. Denise and Jared were quick to help as well. I normally get anxious going into lowe’s as I know very little about home improvement/ lumber but knowing that the lovely workers there are quick to help and do not judge is amazing. I made sure to get there names so I could leave a review for whoever looks at these to know how amazing they were!!

A very polite associate offered help. It turned out the store was sold out of what I was looking for, but he apologized and expressed hope that I might be able to find the item somewhere.

I just wanted to share my experience at approximately 3:30 today with an associate named Shaun. I was alone in the gardening section, loading up pavers. Shaun came over and asked if I needed help (which I desperately did!). He helped me figure out how many pavers I needed, load the pavers in the cart, cash me out, and put them in my car for me. All on his own accord. This young man demonstrated great customer service. I appreciate him!

Went here twice today to talk to someone about ordering cabinets. Both times the associate for cabinets was away- once on lunch and never came back. Don’t waste your time here for cabinets or countertops. I’ve had good experiences for paint and the appliance team is nice and friendly. But they need some serious help having people available in kitchen cabinets and countertops.

Liverpool Lowes does not stock the basics. Mortar mix was only available in one store in our area. Called Ace Hardware... no problem.