1/5 C. C. 1 year ago on Google • 6 reviews
THEY
HAD
BEDBUGS.
When
we
arrived,
there
were
a
few
small
cleanliness
issues
such
as
the
bathroom
smelling
of
mildew
and
the
coffee
and
kettle
filters
being
mouldy
but
okay,
these
things
can
happen.
Then
we
found
a
bug
on
the
bed
late
Tues
night.
I
messaged
Nomad
Suites
and
they
promptly
replied
and
we
agreed
to
have
the
room
treated
the
next
day.
We
also
emailed
a
company
to
confirm
it
was
a
bedbug.
On
Wed
morning,
I
messaged
again
saying
we’d
be
going
to
the
expensive
event
we
were
in
New
York
for
and
asked
what
we
needed
to
do
to
get
the
room
ready.
Nomad
Suites
said
they’d
call
if
we
needed
to
do
anything.
We
asked
what
time
a
technician
would
be
coming.
After
several
hours
without
a
response,
we
had
an
exterminator
come
to
get
a
quote
for
treating
the
room
and
belongings.
Nomad
then
messaged
and
said
their
technician
would
be
in
after
4,
which
was
late
as
the
expensive
event
was
at
6
but
alright.
We
requested
a
call
so
the
details
of
the
treatment
could
be
clarified.
Instead
of
communicating
with
us
directly,
Nomad
instead
had
an
employee
on
her
day
off
call
us.
After
being
given
the
run
around,
although
she
tried
to
be
helpful
and
responsive,
we
realized
this
was
meant
to
guilt
trip
us
and
deflect
from
any
responsibility
on
Nomad’s
part
to
deal
with
this.
Two
of
us
stayed
in
the
room
waiting
for
the
exterminator
as
we
wanted
to
be
present
when
someone
was
going
through
our
belongings.
In
the
end,
nobody
showed
and
the
two
of
us
had
to
leave
the
room
last
minute
to
make
the
event.
We
requested
a
refund
for
certain
days
as
well
as
treatment
of
our
room
and
belongings
since
bedbugs
are
extremely
invasive
and
this
ordeal
was
extremely
stressful
and
handled
very
badly.
Nomad
refused
and
came
in
with
the
tech
when
all
of
us
were
away
from
the
room,
which
they
knew
we
would
be,
and
asked
us
to
check
out
that
night.
They
said
the
tech
found
no
evidence
of
bugs
and
accused
us
of
bringing
the
bug
ourselves,
which
we
had
left
trapped
in
a
mug
in
the
kitchenette
for
them
to
check.
They
also
shamed
us
for
leaving
our
belongings
out,
which
we
thought
may
be
necessary
to
have
them
treated.
We
had
asked
twice
what
we
needed
to
do
to
prepare
the
room
before
leaving,
prior
to
deciding
we
wouldn’t
want
people
in
our
room
while
we
weren’t
there.
They
again
tried
to
guilt
is
by
telling
us
they
had
to
throw
out
expensive
bed
frames,
which
was
a
big
cost
to
their
company.
At
this
point,
we
contacted
the
company
we
booked
through,
since
Nomad
was
trying
to
blame
us
and
also
for
going
into
our
room
while
we
were
away
which
was
against
policy.
The
company
cancelled
our
reservation
and
offered
to
pay
for
a
portion
of
our
hotel
stay
instead.
In
the
end,
Nomad
messaged
us
saying
they’d
bag
our
stuff
and
leave
it
at
reception
(a
room
that
is
locked
after
hours).
We
said
we’d
come
and
vacate
immediately
after
the
event
but
please
leave
our
stuff
alone.
When
we
arrived,
the
room
had
been
treated
with
pesticide.
We
had
to
sort
through
the
bags
Nomad
Suites
had
packed,
in
a
room
reeking
of
pesticide,
as
they
had
mixed
their
items
and
our
own
together.
I
also
inspected
the
mattresses
and
duvets
sans
covers
and
found
bedbug
eggs
as
well
as
lots
of
stains,
some
of
which
were
spots
of
blood
which
are
a
sign
of
bedbugs.
The
company
we
booked
through
investigated
and
ended
up
giving
us
a
refund
as
Nomad
Suites
was
not
allowed
to
enter
a
guest’s
room
while
they
are
away.
In
conclusion,
our
stay
was
TERRIBLE
and
you
couldn’t
pay
any
of
us
enough
to
stay
with
them
ever
again.
I
tried
to
keep
this
brief
while
giving
the
full
situation,
but
I
really
can’t
express
how
frustrated
and
angry
this
situation
made
us.
I
know
bed
bugs
are
a
huge
problem
for
any
room
rental
company,
but
accusing
us
of
bringing
them
and
trying
to
guilt
us
instead
of
communicating
honestly
and
directly
made
being
a
guest
of
theirs
AWFUL.
