2/5 Music L. 4 months ago on Google
We
have
been
to
NYC
many
times
and
by
far,
this
hotel
is
the
worst
in
service
and
facilities.
Do
not
stay
here.
Below
is
my
detailed
review.
Pro:
1.
The
location
is
close
to
the
theatre
district
so
if
you
are
interested
in
Broadway
shows,
it
is
a
good
location
to
stay.
2.
Check
in
-
There
is
no
waiting
line
at
the
check-in
at
11
am
in
the
morning.
The
lady
at
the
check-in
let
us
check
in
early,
which
is
greatly
appreciated.
Cons:
1.
Facilities:
The
room
is
very
old
and
worn,
comparable
to
a
motel.
.
They
do
provide
shampoos,
conditioners
and
one
set
of
towels
for
each
guest,
which
is
comparable
to
a
motel.
I
have
been
staying
in
Westin
in
other
locations
and
they
all
have
something
extra
such
as
a
shower
cap,
a
few
cotton
q
tips
or
face
clean
wipes,
but
not
at
this
location.
2.
The
furnitures
are
worn
and
broken.
There
is
a
mule
chest
but
the
drawer
almost
fell
on
my
feet
when
pulled.
There
is
a
mini
bar
but
it
is
broken
and
had
a
big
warning
sign
that
it
is
broken
with
electric
wires
exposed.
The
telephone
worked
one
day
but
then
the
second
day,
there
was
no
dial
tone.
The
hotel
charges
a
$30
resort
fee
to
cover
items
such
as
local
and
long
distance
calls,
but
the
phone
has
to
work
first).
I
thought
it
may
be
due
to
low
batery
in
the
handset
but
then
there
was
no
dial
tone
even
if
I
use
the
speaker
button
on
the
phone.
This
is
not
a
major
problem
though
as
I
can
use
my
cell
phone.
3.
Hotel
Operator:
Extremely
rude
and
confrontational,
even
by
NYC
standards.
We
asked
for
a
couple
of
items
to
be
brought
to
our
room
in
the
morning.
Apparently,
she
could
not
hear
eveyrthing
I
said
so
I
had
to
repeat
myself
multiple
times,
including
my
room
number.
And
then
the
hotel
operatior
(female,
a
strong
foreign
accent)
said
in
a
threatening
voice
:
"I
heard
you
the
first
time."
What
if
one
just
says
"thank
you
and
we
will
send
someone
right
there?"
Do
you
have
to
intentionally
assualt
hotel
guests?
Many
times,
the
hotel
operator
is
the
first
person
to
greet
guests.
What
if
Westin
sends
the
hotel
operator
to
a
customer
service
training?
I
used
to
admire
Marriot
hotel
management
as
I
met
some
of
them
in
conferences
targetted
at
improving
service
quality
and
this
is
not
the
quality
of
service
I
expect
from
a
Marriot
hotel
(Westin
is
technically
a
part
of
the
Marriott
group).
4.
Extremely
slow
elevator
There
is
an
extreme
long
waiting
time
for
elevators.
I
overhead
a
few
guests
compalining
about
waiting
for
15
minutes
to
get
an
elevator
down.
Another
guest
shared
that
he
had
to
wait
10
minutes
and
then
decided
to
push
the
up
button
to
get
an
elevator
to
go
up
first
in
order
to
get
down.
Other
guests
commented
on
the
elevator
stopped
at
every
single
floor.
There
seems
to
be
more
elevators
installed
but
it
does
not
seem
that
every
one
is
working.
5.
Check
in
at
the
second
floor
When
you
get
in
the
hotel,
you
must
take
the
escalator
to
go
to
the
second
floor
for
check
in.
This
is
inconventient
for
anyone
with
big
suitcases
(to
roll
onto
and
out
of
the
escalator).
It
is
not
a
big
deal
for
us
but
if
you
have
any
physical
challenge
moving
items,
this
may
be
a
problem.
Overall,
there
are
many
hotels
in
this
area
so
this
is
definitely
not
worh
visiting
again.