Featured Reviews


Frequently mentioned in reviews: room (60) hotel (49) service (25) stay (23) location (21) great (19) clean (18) staff (18) Times (16) Square (16)
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  • 1/5 Benjamin H. 1 year ago on Google
    First I would like to say I am not one to complain but I had no choice but to write this review. There is no Fridge in the room. There is no free internet. They also add a $30 surcharge per day for a resort fee. It can be redeemed at the restaurant but NO ONE says that to you upon checking in. Really poor service from the moment I stepped in. I booked a room with 2 queen beds and received a room with 2 double beds. Rude front desk when I asked them to change to the correct room. When we got to the room the couch was missing. It appears is was taken out for no reason, there is just a big empty space where it should be. The walls are paper thin and the room next to us called about us being too loud when we are having a conversation at low volume. For the price of the room the service and overall atmosphere was totally unacceptable. I will be reaching out to corporate to make a formal complaint. One redeeming factor was the security and those who help with bags. Those people are great and should be given a raise. DO NOT STAY HERE, Complete waste of your money and time.
    9 people found this review helpful 👍

  • 5/5 Chris R. 1 month ago on Google • 173 reviews New
    Nice hotel in the theatre district. Easy access to many restaurants and theatres. Reasonably priced for Manhattan. Room was clean overall. Room was bigger than some others in that area. Room service for breakfast was excellent. Food arrived quickly, accurately, and hot. Definitely will stay here again. Note: it is Times Square so you can get noise from outside into the room but it is not unreasonable.
    1 person found this review helpful 👍

  • 5/5 Tarana P. 1 month ago on Google • 193 reviews New
    Located in Times square, but it's still fairly quiet and rooms are good size. I had a premium view of the Hudson and the rooms were very clean and well serviced. The lobby is nice to hangout in and the restaurant has some great drinks. We had some smokey old fashioneds. Check at the concierges desk there are a lot of free services which include a cruise and visit to one world tower. Also there are laundry and food credits included that you can use in the hotel. We found out a few days into our visit and were able to use some of these. Enjoyed our stay and will come back again when in town.

  • 5/5 April P. 1 year ago on Google
    Super friendly staff. Very secure especially at night you have to show your room key to get past security. Rooms are spacious and clean. Beautiful views. Bed and pillows were super comfy. Large bathroom with unique lighting. Closet doors all lit up when you opened the doors (even the fridge). Window opened for some fresh air, not much but just enough. Parking directly across the street $78 for the night but if you have your ticket validated at the hotel it is only $50 to park. I will definitely be back!
    4 people found this review helpful 👍

  • 3/5 Nelson C. 1 year ago on Google
    Stayed there for a week with my family in July 2022. The hotel is nice, but the room is disappointed. There is no microwave or fridge. It is old and small. it is 4 star room rate with 4 star lobby, but the quality of the room is barely reaching 3 star. Furniture are old. Washroom is with a hanging slide door without lock and a big frosted glass. Basically, we were seen all kind of movement as the washroom is small. Family, it is ok, but privacy is minimum. It is a bit embarrassing for ladies. The drain is bad - very bad. The water reached my ankle when I was half way done, same draining problem in the sink. Cleanliness is so so. The location is great. It is close to Time Square. The area around the hotel is super busy all day long. Easy access to most of the subway line, food and walking distance to most of the Manhattan attractions without problem. We watched a few shows in Broadway at night. They were all around Westin. 5 to 10 min walking - very handy! The staff are very nice and helpful. Overall, it is a good hotel, but don't expect having a 4 star room even though you pay 4 star room rate. It is simply - location.
    4 people found this review helpful 👍

  • 4/5 Hattie S. 7 months ago on Google
    PROS: The room was clean and served it’s purpose. Larger than expected sized room for a NYC hotel. Convenient Times Square proximity. Shower felt great and toiletries smelled amazing. CONS: Check-in staff could’ve been more welcoming. The mattress was a bit firm for my liking. There’s no fridge or microwave which is really inconvenient. There was only one complimentary bottle of water in a king room with 2-guests. We chose this hotel because the website states they have room service. They don’t. That was really disappointing. Checkout was at noon but we left at 9:30am. No desire to hang around and relax.
    4 people found this review helpful 👍

  • 4/5 Rachel G. 1 year ago on Google
    This hotel was so convenient! Close to Times Square, shopping, dining, Broadway, etc. The rooms were comfortable. We had a down comforter with a hole in it, and it looks like someone tried to repair it with masking tape. We also would randomly have housekeeping service (maybe due to pandemic or staffing issues?), where some days they came and some days they didn't. The check in staff was so friendly and nice, as well as concierge and luggage services. We had difficulty with check out, and some miscommunications about our bill. Corrections were mostly made, but it took forever via app chat, because we had to get to the airport. We had been given breakfast vouchers, but the hotel restaurant always looked at us like we had 3 heads when we handed them the vouchers, and we ended up paying for two breakfast meals. All in all, it was a hotel that worked for us, and we would be willing to stay there again.
    3 people found this review helpful 👍

  • 2/5 Amy W. 2 years ago on Google
    I like to give a place the benefit of the doubt, but for a hotel experience they have a lot of room to improve. Pro is that the room is centrally located, Times Square is around the corner. Also clean. Con is the room is very small, at least for the price. But we’ll toss that to New York. We had someone knocking at our door around 8:45 am telling us to check out and that she was going to clean the room for the next guest. Mind you check out is at noon. We reminded her that. We requested some towels and it took almost an hour, we called twice to get it. I’m not sure if it’s discrimination or if they just didn’t want us there, the atmosphere wasn’t inviting. Definitely have room to improve with customer service.
    3 people found this review helpful 👍

  • 1/5 Svet L. 1 year ago on Google
    1 start for the friendly front desk personnel. They were great. Hotel is very poorly maintained. No soundproof windows, you hear everything going on on the street at any time of the day. Forget about sleeping during the night. No soundproof walls, you hear conversations from the rooms down the hallway. It felt that there are 10 people in the room at any given time talking nonstop. Worst stay in Manhattan.
    2 people found this review helpful 👍

  • 5/5 Ritika T. 4 months ago on Google
    Loveeee the stay! We also got complimentary drinks/food worth 30$ each day for our stay. The staff is really helpful and considerate. We got the room pretty early, around 1 pm since we reached early! Loved the stay. Clean, beautiful and well decorated for thanksgiving and Christmas ❤️
    2 people found this review helpful 👍

  • 5/5 James A. 6 months ago on Google
    Make sure to use HoteIDully.ᴄᴏm when booking any stay. This website will compare countless booking websites and typically will have prices much cheaper compared to others! Thank me later on! This hotel is one of the best in this area. I have been coming here for a long time. If you stay for a few days you won't regret it. I stayed there for five days with my wife and seven year old son. The hotel staff were supremely welcoming and helpful with us. Our room was so much better than expected with a second TV, partition wall and wonderful view of the Empire State building.
    2 people found this review helpful 👍

  • 3/5 Kyle J. 5 months ago on Google
    Very nice hotel in a fantastic location. But... Make sure to read the smallest of small print at the bottom of whatever page they have it hidden on. You will be forced to pay $30 A DAY on top of your already paid for room. You can use it in the hotel restaurant or other areas of the hotel, but if you don't use it 🤷🏽‍♂️ it's just gone. Thanks for your $30 that we didn't warn you about. Also, our room didn't have a refrigerator or a microwave so we called down to ask about a microwave... You'll never guess. A $20 fee to have a microwave brought to you. The restaurant staff are awesome and very welcoming. The drinks are very well done. But the hidden fees have made me a "never Westin again" customer.
    2 people found this review helpful 👍

  • 5/5 paul r. 2 years ago on Google
    It was great experience staying here. Enjoyed my stay, from lobby receptionist to the housekeeper, everyone was welcoming and pleasant. Good facilities as well, nice views from our room and most of all clean.
    2 people found this review helpful 👍

  • 4/5 Liam H. 1 year ago on Google
    The location of the hotel was fantastic. So close to Times Square and walking distance of quite a few other places (Statue of Liberty, Macy's, Top of the Rock etc), subway station is literally also just around the corner. The staff were on the most part very friendly and helpful. Couple of the upgrades mentioned when booking our holiday through Virgin Holidays didn't materialise but we weren't too fussed as our room was pretty good anyways with a decent view. The room size was very big by New York Standards. Would have been nice to see a fridge we could use in the room. Our only issue in the room was the safe didn't work, we called someone to it and it took 4 visits from staff to fix it, two visits from two different people to say that the battery was at fault (took nearly an hour to resolve). Only had drinks at the bar and only used as some of it was redeemable with the resort fee (they called it a destination fee). Drinks were ok and service good Overall we would likely stay here again.
    1 person found this review helpful 👍

  • 5/5 Jennifer S. 3 months ago on Google New
    From the moment we arrived until we left, we received friendly service. Our room was clean with a beautiful view of the city. It is a little noisy due to being in the city, but we expected that. It’s conveniently located and within walking distances to so many things. My husband had an unexpected health issue while there, and the staff were attentive and helpful. I will always be grateful to them.
    1 person found this review helpful 👍

  • 5/5 Lisa P. 2 years ago on Google
    Excellent hotel!! We stay here from Dec 23-28th on the 43rd floor with a view of the Empire State Building. This hotel was clean and nicely decorated, within walking distance of everything, and the staff was so nice and friendly. There are 8 elevators and they’re really fast, there was hardly ever any wait. Also the concierge service was awesome! On the day we checked out they helped us set up a car service to get us back to the airport and it was a lot cheaper than using an Uber. We will definitely be back next time we visit NYC!!
    1 person found this review helpful 👍

  • 4/5 Nurse E. 3 weeks ago on Google • 85 reviews New
    Nice beautiful, updated rooms. The bed was super comfortable. Unfortunately, there were no face towels, and my room had a urine smell. I'd still give it another try. Hopefully, it was just that particular room. The staff was nice as well.

  • 4/5 Lisa M. 7 months ago on Google
    Great location, east to get around from the hotel, loved the lobby and amenities. So, we arrived and checked in with no problems. The associate at the desk asked if we wanted an upgraded, newly renovated room on the top floor for $45 more a night. We accepted and proceeded to our room. Red flag #1... there were discarded drinking glasses left outside our door that sat there for almost 24 hours. #2... After the first day, we noticed that the lights around the mirror in the bathroom did not completely work so the lighting was very dim and the bath tub drain was extremely slow to drain (Liquid Plumber could fix that). #3... On our 3rd day, we took the 'do not disturb' sign off the door to get the room serviced as we left out for the day. Came back that evening to a still dirty room. We called to ask for a cleaning as we left back out for dinner. Came back again and no one had been there. We called a second time to ask for fresh towels and this is when housekeeping comes in with cleaning cart to clean the bathroom and give new towels (it's almost 11pm). #4... the TV connection kept going out. First time a tech was sent and the 2nd/3rd time, I reset it myself. Thankfully the bartenders at the Foundry restaurant near the lobby can make a mean Raspberry margarita! All in all it's a nice hotel.

  • 4/5 Dana H. 2 years ago on Google
    We visited on 1/8/22 for an overnight trip to Manhattan. Great location 1 block from Times Square and also 1 block from the Majestic Theater on Broadway. We were disappointed that The Foundry bar located inside the hotel was already closed when we stopped in at 11pm Saturday night (1/8/22) especially since the website as well as the sign at the entrance door to the bar indicated they were open until 1am. We were really looking forward to finishing the evening with a drink there after taking in a Broadway show and some touring on foot. The hotel staff was friendly and courteous and the atmosphere is good. I imagine we would probably stay there again.

  • 5/5 Jill O. 1 year ago on Google
    The bellhops and security at the front were so helpful. They treated us great and lined up our transportation to the airport when we left. The people up at the checkin weren't quit at the same level as the guys at the front, but no real complaints. The housekeeping lady we had I think was the same for most of the days and she was very sweet and kind. The rooms and the hotel were all very clean and we had no issues with hearing any noise from other rooms or from the street. The location was great. Thank you!

  • 4/5 Sal M. 1 month ago on Google • 68 reviews New
    This hotel is in a prime location and it's so easy to walk to a lot of fantastic tourist spots in Manhattan. You are just a block from time square. The staff were very friendly and accommodating. Every request we had they took care of and were very accommodating. Security was taken seriously as well. The room was clean and spacious and the beds were comfortable. The bathroom had a rainfall shower head and a good sized tub. My only gripe is the street noise. Being in this location you should expect to hear constant honking and sirens in your room until 2am at least. The room I was in had a window that opened which I'm sure made it less noise dampening, so it may not be all rooms. This will be a problem anywhere you stay in the city I'm sure, but wanted to mention it.

  • 4/5 Christian C. 1 year ago on Google
    Friendly staff, large rooms and great location in Times Square. It did feel a little dated and the rooms could use a facelift. I might stay there again because the price is reasonable, but I’ll probably look for a nicer place to stay. The lobby is a great place to chat with people as well.

  • 5/5 Domenic S. 3 months ago on Google New
    Clean, professional, and very helpful. I stayed here back in August and I left my passport behind. I realized it close to the airport and called. They sent my passport to my address priority mail the next day. Very grateful.

  • 1/5 Pedram T. 3 months ago on Google New
    I recently stayed at the Westin New York at Times Square, and as a Marriott member, I was deeply disappointed by the service, particularly by the hotel manager, Ms. Whitney. My distressing experience began when I discovered that my $60 DoorDash food order, which was supposed to be left in the hotel's designated delivery area for guests, had vanished. When I sought assistance, I learned that no security personnel were available to address the issue. The situation escalated to Ms. Whitney, the manager, who was not only unhelpful but also rude and demanding. She insisted that the delivery area was public property, absolving the hotel of any responsibility, and repeatedly dismissed my concerns. The situation took a more disconcerting turn when I requested a formal statement about the incident. Ms. Whitney's response was to hand me a pen and paper, dictating what I should write, in a manner that was both demeaning and dismissive. This interaction, coupled with her overall rudeness, was far below the service standard I expected from a Marriott-affiliated establishment. Being treated as if I were at fault, instead of being a guest in need of support, was particularly upsetting, especially on Christmas Day. While the rooms at the Westin New York at Times Square are commendable, the level of customer service, especially from the management, significantly tainted my experience. To future guests: exercise caution if ordering delivery, as the hotel does not take responsibility for items in designated areas. Given my experience, I suggest considering other Marriott locations for a potentially better service experience.

  • 2/5 Romac L. 3 months ago on Google New
    This hotel made me felt it is wasteful for my 10+ years membership, gold elite status, and prioritizing Marriott hotels every time for personal/business trips. Room: Room is noisy besides the elevator throughout the night. Some elevator buttons are not functioning. Door key is not functioning well within 2 days. Some towels not replacing during cleaning. Service: Housekeeping service is not thorough, many missing cleaning/water replacement. Hotel restaurant service poor, mandatory tips for takeouts. Food is meh. The Hotel manager is extremely rude and unprofessional, with no patience. Filed a compliant and their response is "we are doing our jobs". No other actions being taken, or any apology. I wonder if they truly value their customer. By reading the other comments I don't think Marriott is even taking care of staff's idgaf attitude.

  • 5/5 Dorothy G. 1 year ago on Google
    Don't forget to use Hoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a room. This site will compare countless booking web sites and normally will have prices much cheaper compared to others! Thank me later! This place is the best rated in the area. I've been staying here for a very long time. If you stay for a few days you definitely won't be disappointed. Lovely hotel in a good, touristy part of town. Ignore the plague of 'Top View' hawkers that buzz around the exit constantly, and you'll be rewarded with a good quality hotel. The Foundry bar had a great atmosphere and generous food/drink portions.

  • 4/5 Jerry M. 3 months ago on Google New
    Great location and very clean. Walking distance to Broadway shows and Times Square. Phone in room didn’t work so the following is all back and forth from the 22nd floor. - Service lacks common sense or focus on guest needs. 1)We checked in but couldn’t take our own luggage to our room despite offering ourselves. Waited almost 30 minutes for it to arrive so we could change and explore the area. 2) But the worst …on our third night, my goes down to front desk to request toilet paper. Again offers to take it to room, but no, again was told how they send someone. After waiting over 25 minutes, I went down. After arguing that I didn’t need anyone to deliver, that I just wanted to take toilet paper to the room. I was told that it doesn’t work that way, that they’d have to find someone to see what floor it was on. I argued back and was told by the front desk that there was a store down the street that sells it. Furious, I went and spoke to the luggage personnel at the front door in my way out. The gentleman offered to find someone but again said they’d have to find what floor toilet paper was stored. ?? I went two blocks and couldn’t find a store so I stopped in a pizza shop to grab napkins. When I returned, the luggage gentleman had four rolls waiting for me. He was nice and I expressed my gratitude. About 20 minutes after I finally arrived back in the room, staff showed up with two rolls. Well over an hour after the immediate request. I don’t know if this is a four star hotel, but it lacks half that in common sense to accommodate guests. BTW, the Foundry breakfast plates are $36, and a cup of drip coffee is $7. And yes, the street below can be noisy, but it’s Times Square NYC …that’s what I’d expect in this location. The rooms and location are great. I might stay again, but might stock up on supplies! :)

  • 5/5 Glenda G. 1 year ago on Google
    We found the service hard to fault. From the delightful Luis on Reception to the ladies who cleaned the rooms, everyone was so helpful and nothing was too much trouble. Our room was on the 25th floor, very spacious, comfortable beds, great views and was spotlessly clean. Fantastic choice of breakfast items. Would not hesitate to stay again and recommend.

  • 5/5 Milton R. 5 months ago on Google
    Staff at the front desk were very friendly and courteous. Very nice and comfortable lobby. Rooms were clean and a great view from the 40th floor. Great location near Times Square and walking distance to major attractions in the area. I highly recommend this hotel.

  • 5/5 Michael W. 1 year ago on Google
    A large hotel located just off Times Square. For NYC, I thought the room was rather spacious and quite clean. It is a very tall building, so you can get some great views out of the windows. You can also find some great deals for this location on some of the travel sites, so shop around before booking. Sadly there is no pool, but that is the norm for NYC.

  • 5/5 Joe E. 1 year ago on Google
    Great location, excellent service, and reasonable prices. This hotel was roomy (for Manhattan), quiet (for Manhattan), and reasonably priced (for Manhattan). One glitch was the room next to us playing loud music and taking very loudly at 1 am Saturday night/Sunday morning. Quick call to the desk and then I heard security come by and address it. Well done. I would absolutely recommend this for a trip to midtown.

  • 5/5 Obria S. 4 months ago on Google
    The Westin is one of my favorite hotels in NYC. The rooms are great, I love the breakfast, but the service is was really makes the experience. Geraldine, has some of the best customer service I’ve ever experienced. She goes above and beyond to ensure her guests feel like they are at a home away from home. From her kind and thoughtful demeanor to her great recommendations, she is the reason I choose the Westin whenever I’m in the city.

  • 4/5 Aaron R. 1 year ago on Google
    Overall a nice hotel. The rooms are a bit dated, but clean and well taken care of. Absolutely a great location in Manhattan just minutes walk from Times Square. Hotel has ample meeting spaces for large conferences. The attached Foundry restaurant had decent food and a nice bar selection. Overall I would recommend.

  • 2/5 Music L. 4 months ago on Google
    We have been to NYC many times and by far, this hotel is the worst in service and facilities. Do not stay here. Below is my detailed review. Pro: 1. The location is close to the theatre district so if you are interested in Broadway shows, it is a good location to stay. 2. Check in - There is no waiting line at the check-in at 11 am in the morning. The lady at the check-in let us check in early, which is greatly appreciated. Cons: 1. Facilities: The room is very old and worn, comparable to a motel. . They do provide shampoos, conditioners and one set of towels for each guest, which is comparable to a motel. I have been staying in Westin in other locations and they all have something extra such as a shower cap, a few cotton q tips or face clean wipes, but not at this location. 2. The furnitures are worn and broken. There is a mule chest but the drawer almost fell on my feet when pulled. There is a mini bar but it is broken and had a big warning sign that it is broken with electric wires exposed. The telephone worked one day but then the second day, there was no dial tone. The hotel charges a $30 resort fee to cover items such as local and long distance calls, but the phone has to work first). I thought it may be due to low batery in the handset but then there was no dial tone even if I use the speaker button on the phone. This is not a major problem though as I can use my cell phone. 3. Hotel Operator: Extremely rude and confrontational, even by NYC standards. We asked for a couple of items to be brought to our room in the morning. Apparently, she could not hear eveyrthing I said so I had to repeat myself multiple times, including my room number. And then the hotel operatior (female, a strong foreign accent) said in a threatening voice : "I heard you the first time." What if one just says "thank you and we will send someone right there?" Do you have to intentionally assualt hotel guests? Many times, the hotel operator is the first person to greet guests. What if Westin sends the hotel operator to a customer service training? I used to admire Marriot hotel management as I met some of them in conferences targetted at improving service quality and this is not the quality of service I expect from a Marriot hotel (Westin is technically a part of the Marriott group). 4. Extremely slow elevator There is an extreme long waiting time for elevators. I overhead a few guests compalining about waiting for 15 minutes to get an elevator down. Another guest shared that he had to wait 10 minutes and then decided to push the up button to get an elevator to go up first in order to get down. Other guests commented on the elevator stopped at every single floor. There seems to be more elevators installed but it does not seem that every one is working. 5. Check in at the second floor When you get in the hotel, you must take the escalator to go to the second floor for check in. This is inconventient for anyone with big suitcases (to roll onto and out of the escalator). It is not a big deal for us but if you have any physical challenge moving items, this may be a problem. Overall, there are many hotels in this area so this is definitely not worh visiting again.

  • 1/5 Metrek A. 4 months ago on Google
    ‏Noisy Risky Disturbing Stay Positives: Location (in famous street near to some services). Costumer stay checkpoint at entrance to ask non-staying visitors. Areas of Improvement: Location (difficult to get there). Poorly check in & out process (limited staff, crowdedness and longtime). Limited setting areas available in the lobby. Car parking is NOT available. Early check out. Noisy sounds because it transmits through poorly isolating walls. Old furniture and decorations. Dusty air conditioning which has triggered asthma. Breakfast items are NOT defined in the menu which may take extra-charge. No cooling and refrigerators in the room. Poor services of concierge and most of the time are NOT available on disk. Elite members front desk are NOT available. Poor internet connection and cellphone network is NOT working well. Limited items of the food in the breakfast in restaurant. Poor housekeeping. Non-comfortable beds & pillows. Limited warm & hot water draining in the shower 🚿 room. Expensive in comparison to value.

  • 2/5 Kay J. 1 year ago on Google
    The cleanliness of the room was not up to standards. I found pubic hair in the sheets, the carpet was dirty, hair pins on the dresser in the room from the previous guest. I went into the bathroom and the mirrors were dirty with splatter. The walls in the bathroom also looked liked they hadn't been wiped in years. I was so disappointed in the room that I canceled the remainder of my stay at the hotel and booked at a nicer hotel around the corner (with a much better price). The front desk staff customer service was mediocre at best, not the best, not the worst. The only decent thing about this hotel is the location, located directly in Times Square. Overpriced rooms for the quality of cleanliness, there are better quality hotels with better prices in the surrounding areas. I do not recommend staying here.


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