The Capital Grille image

The Capital Grille

Restaurant Cafe Bar American restaurant Seafood restaurant Wine bar Steak house Fine dining restaurant Chophouse restaurant

Outpost of the upscale steakhouse chain offers classic American fare & a clubby, refined setting. People often mention service, steak, restaurant, table, experience, great, staff, ordered, good, check,


Address

120 Broadway, New York, NY 10271

Website

www.thecapitalgrille.com

Contact

(212) 374-1811

Price rating

$$$$

Rating on Google Maps

4.60 (1.2K reviews)

Open on Google Maps

Working Hours

  • Thursday: 11:30 AM to 9:30 PM
  • Friday: 11:30 AM to 9:30 PM
  • Saturday: 4 to 9:30 PM
  • Sunday: Closed
  • Monday: 11:30 AM to 9:30 PM
  • Tuesday: 11:30 AM to 9:30 PM
  • Wednesday: 11:30 AM to 9:30 PM

Featured Reviews


Frequently mentioned in reviews: service (19) steak (11) restaurant (10) table (10) experience (9) great (9) staff (9) ordered (8) good (8) check (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Dr Josh B. 2 years ago on Google • 172 reviews
    For now I would say stay away from this restaurant. I think they are having staffing issues effecting all levels of service. For a finer quality dining place this was poor. The older man that was the host when we entered was the high point for service. The server was a waitress and not particularly professional. To order took far to long, the cooking of the food took to long, and when it was delivered it wasn't to the right people with sides spread throughout the table instead of to the people who ordered them. The manager is a tall black man who definitely needs work on his customer service. The table next to us had a harsh discussion with him when he arrived unexpectedly to tell them their policy is to group all checks and include gratuity since they sat together although only half had food. He refused to split their check except some drinks but would not let them choose their gratuity. He kept saying he was in charge instead of being professional. I paid for our table and after waiting for 20 minutes for our check people started to leave. I had to leave the table and find the servers station. I explained people were leaving and asked how much longer it would be for my check. Instead of her answering he stood up and said just tell them it will be five more minutes. Everything could have been more professional. It was more of an experience for fast food than fine dining regarding service. I know everyone is having staffing issues, but when the meal is expensive the expectation is a higher level of service which is not found here right now. I'd say check back in six months.
    9 people found this review helpful 👍

  • 4/5 JiShun Z. 1 year ago on Google • 666 reviews
    The ambience and the service was great. The bread on the table is great too. However, the truth is the steak wasn’t so great. My friend ordered a filet mignon and it was both overcooked and dry. Surprisingly, it was the worst piece of meat when it was supposed to be the most tender. The two other pieces, a dry aged NY strip and the rib eye were average. They didn’t excel in their flavours and the rib eye was very chewy and fatty. The best piece of the table was the lamb chop, but this shouldn’t have been the case for a steakhouse. The seafood starter was not fresh. The lobster tails and the shrimps tasted out of season. I would not recommend ordering. I really wanted to try this restaurant and after this experience I have to sadly admit that it is bot worth spending for a fine dining experience if the quality of the food is fluctuating and leaning toward the lower end. We spent $120 per person.
    3 people found this review helpful 👍

  • 5/5 Yani 2 years ago on Google • 72 reviews
    I finally got the chance to experience restaurant week and picked the best place to start - The Capital Grille. The restaurant was beautiful, elegant and classic. In the historic Equitable Building, what was once a mighty bank vault is now the entrance to the private dinning rooms on the lower level. Just stunning, don't forget to check it out. For starters we ordered the Clam Chowder and Green Salad w/ Parmesan vinaigrette. The clam chowder was soft, creamy and had a substantial amount of clam in each bite. Now, I'm a fan of green salads but this had to be the best salad dressing I've ever had. I loveeeee Parmesan cheese and the vinaigrette was exactly what I was hoping it would be. I ate every single bite of the salad and really could gone for more. We ordered a Blackberry Bourbon cocktail and an Old Fashion. The blackberry bourbon drink was delish, just the right blend to accompany the mouth watering steak. We ordered just about the same thing, the Bone-In Dry Aged NY Strip 14oz, one with lobster, one with jumbo shrimp and both with mashed potatoes. The mashed potatoes were just melt in your mouth creamy. It was such a great side to the steak. He ordered his steak medium and mine medium - rare. When they arrived to the table his steak wasn't cooked to his liking and the waiter Donavon noticed by the look on his face. Donavan asked him if he wanted to order another steak to his exact liking, he hesitated for a bit but then went with Donavon's suggestion to "eat the steak exactly the way you want it." Moments later Donavan returned with a steak cooked medium- rare that was exactly how he wanted. Thank goodness Donavan asked him a couple of times because it was really worth the extra little wait. I genuinely appreciated Donavan's attention to detail and vibe. Donavan was just a delight, exceptional service, fun and very helpful. His service was 10/10. Oh and just when we thought we were done, the desserts arrived. Hello chocolate cakes! First bite into the cake and I knew this was the right decision. The cake was served with raspberries on the side which allowed for a wonderful blend of sweetness from the cake and a bit of tartness from the raspberry. I really didn't have enough space to finish the entire cake but I did my absolute best. I highly recommend this location we had a wonderful dining experience and can't wait to comeback.
    6 people found this review helpful 👍

  • 1/5 Jamal A. 2 years ago on Google
    I am a regular at this place. I have been going here before the pandemic and I have supported the place during the pandemic. The staff there is great including Eden, David, Nicole, Jessica, etc. Recently, I tried to go there around 9:30 knowing that the place closes at 10. The door was closed so I started walking away. A new staff member who is short and is wearing a vest came out and asked me if I had an order put in by 9:15. I said no but I told him I was a regular there and if it is possible for me to get desert. This guy that I have never seen before said in a condensing look and tone "We would love to have you when the place is open". I felt that was uncalled for and he could have just said we are closed now and I would have been fine with that. This guy is not the right person for this establishment. Eden ran this place very well and she was the sweetest manager anyone can ask for. This guy with a vest really does not understand customer service; something that I like about Capital Grille. If you are in the service business, know how to deliver good service instead of having an ego and please lose that vest. It is not needed.
    5 people found this review helpful 👍

  • 3/5 Sufei Z. 2 years ago on Google • 177 reviews
    Let me start by saying the service is exceptional. Everyone was very professional and attentive. But the food is just average. Tuna tartare was good; everything else was mediocre. For a high end restaurant, I would expect better quality butter for the bread bowl as well. You can go for the experience, but we won't be going back for food.
    3 people found this review helpful 👍

  • 5/5 Most Valid Opinion MVO Uncensored P. 2 years ago on Google • 10 reviews
    The level of service was excellent. Very polite and accommodating staff. Food was very tasty. Would recommend the clam chowder, crème brûlée cheesecake and Ribeye. The sides are excellent. You really can’t go wrong with anything on the menu. Not a fan of the bread, but I’m not a bread guy so that could just be me.
    4 people found this review helpful 👍

  • 5/5 joanna i. 2 years ago on Google • 49 reviews
    This spot is my staple. Food never dissapoints, my go-to Friday dine-in. The best service and staff. (Shout out to: Heidi David, John, Khalid) have tried every item on their menu and its always flavorful and delicious!! A definite try is their Lobster mac-n-cheese, their Au Gratin potatoes, their Bone-In Kona Crusted Dry Aged NY Strip with Shallot Butter, dessert a must try is their creme brulee and their coconut cream pie!
    3 people found this review helpful 👍

  • 2/5 Francisco G. 1 year ago on Google
    It’s a good atmosphere and the service (waiter) was pretty friendly; however, the food quality has been a hit or miss the last three times that I have been. This last time, I got a steak and it wasn’t cooked at the appropriate term, and when they offered to replace it, I got a tasteless piece of rare steak. I was short of time so I wasn’t going to ask for a third fix. So just left disappointed. Just be aware sometimes the steak won’t be as good as you would expect
    3 people found this review helpful 👍

  • 5/5 Duncan W. 1 year ago on Google • 183 reviews
    Excellent all round. A perfect meal in a perfect setting with perfect service. Capital Grille has definitely earned a place on my Must-Go-To-Paces-In-New-York list.
    1 person found this review helpful 👍

  • 5/5 Ava [Ebrinks on I. 3 years ago on Google • 157 reviews
    I was blown away with the decor, the ambience and even the smell of this place lol. From the detailed walls to the bronze eagle statues throughout, it was breathtaking. I had the seared sea bass it was fresh, a thick-cut portion of the fish, was moist inside plus the top and bottom of the fish had this thin, flavorful crust that I will not forget. The staff were attentive, kind and were happy to serve you. The host that check me in came over to me while sitting to ask if the service is good. I really appreciated that. Cheers the my host Eden, she’s amazing! GO HERE!
    1 person found this review helpful 👍

  • 4/5 fi n. 1 year ago on Google
    ordered a filet mignon , medium well done. Surprisingly, it was tender, not dry , not juicy though, also had crispy skin. I like the way it is, low fat good quality of protein. under 500 cal. Inviting me to visit more often. look forward to try the lamb chop in winter. **the restaurant has a cool and beautiful VAULT in the basement.
    1 person found this review helpful 👍

  • 5/5 Tatyana G. 1 year ago on Google
    I got a salad to start. I have never tasted a better vinaigrette. I couldn't decide between the filet mignon and the salmon, do I got both with a side of mash potatoes. I feel almost dizzy with how good the filet is. The salmon tastes like Atlantic salmon but its still cooked to perfection. I almost moaned out loud while eating. My server, Max, had given me completely honest and true commentary on the dishes. I definitely plan on coming back. Maybe having parties here, important dinners. My damn wedding reception. Might even give birth here while I'm at it. Downstairs there is a honest to god bank vault door. The bathrooms are spotless. This visit was a spur of the moment thing and it isn't cheap, but it is well worth the price. Get Max a raise.
    1 person found this review helpful 👍

  • 5/5 k p. 1 year ago on Google • 98 reviews
    Arrived 15 mins late to reservation but was still honored the table, for NYE it wasn’t packed. The food was prepared in great portion, the sides were sharable & everything tasted excellent. Hostess was quick, efficient & the restaurant is beautiful slightly dark but nice design.. overall great experience.

  • 2/5 Francene K. 2 years ago on Google
    Haven’t been there for a while and looked forward to having lunch with a friend. We both ordered medium cheeseburgers and fries. It came overcooked, overseasoned and oversalted at $26 each. The service was excellent but the food really disappointing. A McDonald’s quarter pounder would have been a better choice. The bread basket was very good and we should have just filled up on the warm delicious rolls instead of the disappointing hamburger. Sorry to have to report this.

  • 5/5 MS F. 2 years ago on Google
    From the time we walked in the door the experience was amazing great atmosphere

  • 5/5 Jen S. 2 years ago on Google
    Rachel their event coordinator is amazing! She was able to shift our business dinner to a larger room last minute. Everyone left the dinner with rave reviews! She was extremely kind and professional throughout the entire process. We will be back!

  • 5/5 Sarah D. 2 years ago on Google
    Cory was our server today - he was so knowledgeable about the menu and the wines! I eat plant based and he easily found me the best meal. My friends were given excellent suggestions, and the food was wonderful. Definitely will come back again! Great place for a business lunch or dinner.

  • 5/5 Michael K. 2 years ago on Google
    One of my favorite places downtown. The staff is great : friendly, efficient, super pros. food excellent.

  • 4/5 Annmarie R. 2 years ago on Google
    We were celebrating as a family and decided to come to The Capital Grille for a meal. In terms of service, we were well taken care of by the staff. But, our menu items did not show up in time. One appetizer came out, French Onion Soup, and the rest did not show up until the main course. It’s odd to not enjoy the meal in stages, especially in a fine dining restaurant like this. Everyone at our table enjoyed their meal, from steaks, tuna tartare, creamed spinach. I’m one of two vegan / vegetarians at the table, and I was easily accommodated. I asked my server to give me the fields green salad as my main with added avocado and mango, and balsamic on the side. Overall, it was my first time here and I understand that some nights do not go smoothly. The staff here was wonderful and made up for cracks.

  • 5/5 Niyah S. 2 years ago on Google
    Truly one of the best restaurants I have ever visited! The chicken was tender and juicy and not too thick. A tasty layer of cheese, which was nice and gooey. The restaurant also knows how to make a pleasing pasta appetizer. And the staff are helpful and attentive to our needs. I strongly recommend this restaurant!

  • 5/5 Barbara K. 2 years ago on Google
    Very pleasant experience. Delicious food and server, Ashley, was a pleasure. Highly recommend.

  • 5/5 Brian N. 2 years ago on Google
    Great cocktails, we didn't eat here.


Call (212) 374-1811 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Hard liquor
    • ✓️ Small plates
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✗ Delivery

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