1/5 J B. 2 years ago on Google
Dreadful,
horrible
experience!
The
awful
manager,
Maria,
needs
to
be
reprimanded
for
her
behavior
&
the
way
she
treats
guests.
I
made
a
reservation
here
bc
the
Thanksgiving
menu
shown
online
included
turkey,
sides
&
a
wine
pairing
menu
w/a
preset
cost.
This
was
misleading,
as
this
was
NOT
offered
on
TG.
When
we
arrived,
the
women
at
the
host
stand
rudely
said
“we
don’t
have
turkey.”
Knowing
that
our
dining
options
were
limited
on
TG,
we
reluctantly
stayed.
The
host
sat
2
of
us
at
the
smallest
table
they
had,
which
was
about
2x2
ft.
2
ladies
came
in
behind
us
w/no
resv
&
were
seated
at
a
huge
4-top
table.
We
saw
that
&
asked
to
be
moved
to
a
larger
table.
The
rude
host
shook
her
head
at
us
&
walked
off.
We
got
up
&
asked
her
why.
She
had
no
explanation,
so
she
moved
us
to
a
4-top
table
that
was
next
to
the
entrance
where
we
could
feel
the
cold
air
every
time
the
front
door
was
opened.
Server
Hank
took
our
order
–
a
Caesar
salad,
porterhouse
steak
($75)
to
be
cooked
medium
rare,
mashed
potatoes,
&
The
Troy.
I
emphasized
to
Hank
the
importance
of
the
steak
not
being
overcooked.
Hank
ensured
it
would
be
cooked
properly.
1
hr
later,
a
well-done
porterhouse
was
placed
in
front
of
us
by
a
different
server.
The
plates
were
resting
on
the
guy’s
clothes.
Gross.
Hank
had
disappeared,
so
we
had
to
flag
down
someone
(who
we
later
found
out
was
Awful
Maria)
&
asked
her
to
send
over
Hank.
She
asked
why.
We
told
her
that
the
steak
was
well
done
but
we
ordered
med
rare.
She
took
the
plate
&
walked
off.
When
Hank
finally
came
over,
we
told
him
the
problem.
To
avoid
a
repeat,
we
asked
for
12oz
filet
cooked
to
a
true
medium
rare.
I
also
requested
hot
mashed
potatoes
to
come
out
w/the
steak
to
avoid
eating
cold
potatoes
with
hot
steak.
Instead
of
“of
course,”
he
responded
“let
me
see
what
I
can
do.”
30
mins
later
&
after
2+
hours,
another
server
brought
a
RARE
filet.
NO
hot
mashed
potatoes
&
NO
Hank
in
sight.
We
flagged
down
someone
else
-Corrina-
another
manager.
We
filled
her
in,
&
she
was
very
apologetic.
She
immediately
went
to
the
back.
She
returned
w/hot
potatoes
and
said,
“I’m
sorry
about
this.
Don’t
worry
about
this,
we’ve
covered
the
sides
&
the
steak.”
We
thanked
her,
&
she
walked
away.
Nobody
from
the
staff
checked
to
make
sure
that
the
steak
was
cooked
properly.
Although
it
was
RARE
(I
have
photos),
we
said
nothing
because
we
were
tired,
hungry,
&
didn’t
want
to
complain
about
free
steak.
When
it
came
time
to
pay,
Hank
brought
the
check.
The
porterhouse
&
2
sides
were
removed,
but
the
12oz
filet
was
not.
We
told
Hank
what
Corrina
told
us
about
the
steak
being
“covered”.
He
said
he
would
go
check
on
that
&
walked
away.
From
a
distance,
we
watched
Hank
approach
Maria.
Seconds
later,
Maria
charged
our
table
&
aggressively
yelled,
“what
is
it
you
want
comped
now!?”
We
felt
threatened
by
her
&
calmly
told
her
what
Corrina
said
about
covering
the
steak
&
explained
that
we
never
asked
for
anything
to
be
comped.
Corrina
offered.
Maria
then
took
the
check
&
stormed
off.
For
5-10
minutes,
we
watched
Maria
making
phone
calls.
Once
finished,
she
made
another
aggressive
B
line
to
our
table.
“Corrina
told
me
she
told
you
that
she
only
offered
to
cover
the
porterhouse,
not
the
filet.”
Us:
“it
was
obviously
understood
that
the
porterhouse
would
be
removed
since
we
didn’t
eat
it.
Why
would
you
expect
us
to
pay
for
something
that
you
guys
messed
up
&
that
we
didn’t
eat?”
Maria:
“Well,
that’s
what
she
said.
I’m
not
gonna
take
off
the
steak.”
Us:
“then
we’re
gonna
have
a
problem.”
Maria
scoffed,
ripped
the
check
away,
and
walked
off.
She
returned
to
the
table
aggressively,
put
the
check
down
in
front
of
us
&
said
“I
took
off
the
steak.”
Me:
“what’s
your
name?”
Tone
changed!
She
said
“sorry
about
this,
Corrina
should
have,
you
know
what,
never
mind.
Have
a
good
night.”
Just
disgusting
behavior.
Morton’s
isn’t
committed
to
exceptional
service
&
quality.
The
staff
is
disheveled,
unprofessional,
rude,
&
needs
to
be
retrained
on
how
to
treat
people
decently.
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