1/5 Elise D. 7 years ago on Google • 195 reviews
I
would
never
book
this
company
again.
We
booked
a
Brooklyn
Bridge
Bike
tour
this
past
weekend.
We
arrived
on
time
and
the
two
men
at
the
counter
got
our
bikes.
Literally
three
minutes
into
the
tour,
my
daughter
(14)
kept
sliding
off
the
bike
seat
(a
problem
that
easily
could
have
been
avoided
had
someone
on
the
staff
checked
to
see
if
her
bike
was
good
and
fit
for
her
before
heading
out)
The
tour
guide
told
us
to
return
the
bikes
to
the
shop
because
we
could
not
catch
up
(and
apparently
they
could
not
wait
the
five
minutes,
which
I
kind
of
understand
but
not
really….
)
Anyhow,
we
returned
the
bikes
and
the
man
at
the
counter
said
that
he
could
not
refund
us
(which
was
strange
that
his
credit
card
machine
could
charge
but
not
refund?)
and
then
he
tried
to
give
me
SOMEONE
ELSE’S
driver’s
license.
Thankfully
I
am
honest
and
didn’t
run
off
with
it
but
he
must
have
forgotten
he
handed
mine
back
with
my
credit
card.
This
is
a
strange
procedure
in
this
day
and
age
that
they
are
keeping
customers
credit
card
and
license
and
apparently
have
zero
protocol
in
place
to
ensure
that
they
are
safeguarding
this
information,
as
evidenced
by
the
fact
that
he
looked
at
the
picture
of
a
brunette
woman
with
short
hair
from
MA
and
handed
it
to
me,
a
blonde
woman
with
long
hair
from
CT.
I
certainly
did
not
feel
my
personal
information
was
secure
here.
So
he
told
me
I
had
to
call
the
main
phone
number
to
get
my
refund
and
that’s
where
the
real
fun
began!
I
know
that
this
is
a
New
York
based
business
but
please.
Just
TRY
to
provide
some
semblance
of
customer
service.
When
I
called
(after
emailing
with
no
response
per
their
recorded
voicemail)
the
woman
who
answered
the
phone
started
YELLING
over
me
when
I
asked
how
to
receive
my
refund
saying
that
refunds
are
only
provided
24
hours
in
advance,
and
well.
“It’s
clearly
on
their
website!!”
I
told
her
we
would
have
been
happy
to
take
the
tour
but
my
daughter
was
not
fitted
for
her
bike
properly
(not
our
fault)
and
were
unable
to.
No
mention
on
her
side
of
helping,
making
it
right,
or
heaven
forbid,
an
APOLOGY
for
wasting
our
time,
cab
fare
etc
getting
there!
ZERO
customer
service.
I
was
the
one
who
had
to
ask
if
I
could
even
take
another
tour!
Her
attitude
was
“too
bad
so
sad
you
are
out
$100”
I
asked
if
another
tour
could
be
found
and
she
said
she
would
reply
to
my
email
with
options.
Shockingly,
a
WEEK
has
gone
by,
I
have
sent
THREE
emails
and
no
one
has
responded.
I
will
have
to
dispute
the
charge
with
my
credit
card
company.
I
write
this
to
advise
you
to
stay
away
from
this
company.
Shady
people
with
absolutely
NO
sense
of
customer
service.
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