3/5 Lily W. 3 months ago on Google • 5 reviews New
Our
recent
visit
on
Sunday
from
2-4
pm
was
marred
by
an
unfortunate
incident.
Overall,
everything
went
smoothly,
except
for
an
issue
with
the
discriminatory
treatment
we
encountered
on
the
2nd
floor
train
show.
The
staff
on
duty
displayed
a
noticeable
lack
of
friendliness
towards
my
10-year-old
son,
who
is
an
avid
train
enthusiast
and
enjoys
walking
alongside
the
running
trains.
While
other
children
were
allowed
to
engage
in
this
activity,
my
son
was
singled
out
and
not
permitted
to
do
so.
As
he
passed
by
the
staff,
the
staff
extended
his
arms
to
hold
the
edge
of
the
table,
inadvertently
blocking
the
way.
Surprisingly,
the
staff
also
purposefully
positioned
himself
right
in
front
of
my
child
while
he
was
observing
the
trains,
disrupting
his
experience.
Unfortunately,
we
are
unsure
of
the
reason
behind
this
behavior.
It's
important
to
note
that
my
son
is
a
shy
individual,
and
our
family
is
of
Asian
descent.
This
discriminatory
treatment
was
both
perplexing
and
disheartening,
especially
on
Christmas
eve.
All
the
other
staff
are
friendly
and
helpful.
We
had
good
time
at
the
fourth
floor
making
snoopy
puppet.
05/01
Update
:
The
management
promptly
addressed
the
issue.
It's
worth
noting
that
the
individual
then
working
in
the
train
room
was
a
temporary
employee,
not
a
staff
member.
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