3/5 Evan C. 3 months ago on Google New
Took
my
girlfriend
on
a
trip
to
NYC
for
Christmas.
We
had
landed
at
LGA
after
a
long
day
and
began
to
look
for
our
driver,
who
I
had
booked
through
the
hotel
days
before.
Turns
out
the
driver
had
somehow
forgot
to
pick
us
up,
so
ended
up
having
to
uber
from
LGA
to
hotel.
When
we
arrived
I
spoke
with
Jermaine,
(The
person
who
had
contacted
our
driver
days
ago
to
set
up
the
ride)
and
he
was
extremely
apologetic.
He
went
above
and
beyond
to
make
up
for
the
mistake
their
driver
had
made.
He
ended
up
paying
our
Uber
ride
to
the
hotel,
providing
a
free
drink
for
me
and
my
girlfriend
at
the
hotels
bar,
as
well
as
setting
us
up
with
a
discounted
ride
to
the
airport
on
our
day
of
departure.
The
hotel
room
itself
was
small,
but
large
enough
to
be
adequate
for
our
few
days
stay.
The
toilet
was
loose
on
the
floor
and
wobbled
side
to
side
when
I
sat
on
it,
(Keep
in
mind
I
am
skinny,
170lbs)
the
heater
seemed
to
go
between
having
the
room
way
too
hot,
and
then
way
too
cold,
and
the
heater
made
multiple
extremely
loud
banging/popping
every
time
it
turned
on.
The
noise
woke
us
up
a
few
times
through
every
night
we
stayed.
It
was
such
a
busy
trip
and
I
was
so
tired
every
day
I
did
not
even
bother
to
try
and
get
a
room
change.
I
stay
exclusively
at
Marriott
hotels,
and
have
stayed
at
multiple
brands
including
The
W,
Ritz-Carlton,
The
Westin,
Courtyard
and
Townplace.
This
was
my
first
time
at
an
"Autograph
Collection"
hotel
and
I
have
to
say,
I
was
quite
disappointed
based
on
my
past
experiences
with
Marriott.
Long
story
short;
Customer
service
from
Jermaine
was
incredible,
but
the
hotel
itself
seemed
to
lack
the
quality
I
have
come
to
expect
from
Marriott.