The must horrible hospital with a pharmacy. No system what so ever. People wait for hours. People make their own line, cut the line. People who've been waiting and sitting for their name to be called, aren't getting called. Their being cut be people pushing their wait to the window. You ask the Asian lady in the back, she said she can't do nothing or create a system. You guys have to do better. Everyone is frustrated who sits

I made an appointment for the booster shot today at 10am. Got here around 9:20am by the atrium, and the security guard told me I have to wait on a super long line even with an appointment. So you gotta stand there with people who are doing walk-ins and wait. From time to time you’ll see a man with a grey suit pulling people inside the building. Make sure when you get closer to the building on the line to talk to him, he brings those with appointments into the building to speed up the process if you have the appointment. (If not you’re gonna wait a really long time). After you get inside, you have to wait on another line to register. You’re gonna give the lady your covid card and id and show your appointment time. From there she’s gonna ask you some questions like address, email, etc and tell you to sign to get the $100 booster (will be sent to your home via postal mail) Afterwards, she’s gonna give you a paper that you need to fill out. (Make sure to bring a pen) and while you fill out the paper, you gotta wait on another line to get into the vaccine booth. Once you get inside, you’ll see chairs and they tell you to continue moving along the seats as patients are called into the booth to get the shots. Getting the shot is really fast and the nurse is super nice. Afterwards you go towards the Christmas tree and give the lady your form and wait. She gives water and a bag (with hand sanitizer inside) I waited over 2 hours with an appointment. And I’m sure those who did walk in had to wait even longer. When I left I saw a guy who was standing in front of me doing a walk in still waiting on the first line. I would recommend doing appointments.

Went in an emergency with my daughter from food poisoning on July 2019. We were in JFK and 911 brought us to the QCG Hospital. Nice staff (5 stars) - just the front door police very bad trained- I stayed 8 hours in the attendance room waiting for my daughter and always he is coming to me to ask to go way...(could not recognized me ? What a kind of police officer...😅) Inside some facilities with ongoing work. Some places outdated with a bad appearance for who is sick Of course there is a myriad of people coming back and forth but in any moment we experienced a threat or bad situation. As a tourist and non American all fees were dropped by the hospital. The account guy (in the photo) was really very polite and helpful , the same for the attendants

Worst and disgusting experience ever. Very unprofessional/ racist staffs by the front desk (MAIN WAITING AREA). MIDDLE AGE RACIST AFRICAN AMERICAN LADY with (glasses) told me & my family that she have an issue with us visiting a family member which is in the ICU. I also saw her SCREAMING at someone visiting a family of theirs. As far I see, it was only towards brown people, meanwhile she’s letting 3-4 people with one pass to go up. Additionally, we would like you to make sure that all of your STAFFS are properly TRAINED. We hope that you will take this into consideration and make necessary changes to ensure that your patients FAMILY MEMBERS receive the highest level of respect as possible.

I've to give it up to the little Asian nurse that works the night shift at the emergency front desk aka check in desk. I didn't get a chance to look at her name tag but if she ever sees this (she took the soup for my mom) YOU'RE ARE AMAZING. She does a wonderful job. She treats everyone with respect, care, kindness and warmth etc. Always willing to help. Due to covid I could go inside to see my mom but every time I went there to drop food or something she was always so willing to help every step of the way and I can't thank her enough. She clearly loves her job and it shows. If you guys ever meet her, you'll feel the love and warmth. An abundance of sweet kindness. Just the warmth and comfort that people need. Thank you so much little miss lady for all that you did for us. We appreciate the love and kindness most importantly. ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤ May God bless you .🤗🤗🤗

I have been experiencing back pain for 4 years now, health team refuses to listen to my complaints. I have been asking for an MRI as they insist that my X-rays are “normal” I will continue to advocate for my own health as they continue to refuse services, they are not there to help anyone, they make patients wait for months before giving referrals. People will die before they actually help anyone.

I will never take my kids to this emergency again. I took my 2 year old and the doctors and nurses dramatized my child . I was told 2 parents cannot enter because of Covid so why other races were able to take their kids in with both parents and auntie and uncles they give privileges to the ones they feel they can give I am born Guyanese with Indian background why do I get the push around because of my skin color. They had 3 nurses holding down my child twisting his arms and squeezing his mouth to do rectal temperature and give medication. My son was bruised on his arms and mouth and I didn’t wait for another to do so I refuse their treatment then going forward. They are animal in there

I can confidently say this is my first and last time ever going to this Emergency Room. I am still shocked that I waited OVER 7 hours just to be seen by a doctor in the ER. It is completely unacceptable and if I hadn’t started complaining during hour 6… they would’ve been glad to continue wasting my time. I had severe chest pain and have been congested along with other symptoms. The nurses ran some tests and that part went smoothly. People who came into the ER 4-5 hours after me were being seen by doctors and given a bed while I sat there in a chair just waiting. The staff has no sense of urgency. In retrospect I should’ve just laid on the floor and rolled around to get their attention. It was such a heartbreaking experience and they literally do not care. I regret going there but lesson learned. I picked that hospital because I saw there was a 4 star rating on Google but I promise you, it’s not accurate. The ER deserves less than a star.

I can’t believe the level of care they provide here. We got here at 10:30pm and from the start you could tell the staff are overworked or just don’t care. A lady fell on the floor in the waiting room and the registration lady said, “she probably threw herself on the floor.” Who says that out load and to the patient?!?! We sat in the urgent care for almost 3 hours. There was one nurse who treated, diagnosed, and worked you up. Where the heck is the doctor? She didn’t even come in the room!! Then to make matters worst the registration man came in and wanted insurance information as soon as we walked into the urgent care. So unprofessional! Thankfully, the one nurse on duty was polite and tried to do her best, I mean she is the nurse, doctor, and everything in between. ***If you plan on coming here don’t, try ANY other hospital!!!!***

Dedicated, compassionate, caring, professional right across the board. It's clean and no hospital smell

This hospital has gone to the dogs, they do not care for there patients doctors take one look at you and assume they know why your there. The Neurologist team really need to be reviewed again Dr. S Naqvi, is rude arrogant and one of the worst doctors I have ever met. He does not even examine you he looks at you as if you are a joke. Disgusting

if i could give this place 0 stars, i would. a few years ago, my father was admitted here. they barely ever updated us on how he was, if they did it was vague. and when he passed away, instead of informing me and my mother- his wife and daughter, they informed my uncle. there's no issue in informing him, but when we called them to confirm they told us he was alive and stable. that night i felt hope i would get to see my father return. the next day my mother called them again, the woman on the phone told her "we already told you he died, stop wasting our time." i was only 12 years old at the time. getting told your father was dead, alive and then dead again was extremely traumatizing. f this hospital and its staff.

Trust me when I tell you, the good reviews are fake. This is the most unorganized hospital I ever been to. Not only are they unorganized they are also careless. They never offered me water or juice when they saw I was dehydrated. I asked for a snack and a drink and they said they didn't have anything. Never again will I step foot in this place. I'll stick to New York prespertaerian

UPDATE(7/10/23) (I followed up with my doctor today and she was equally as LIVID as I was that the hospital disregarded my needs. I was still infected, they only prescribed me half one medication that I actually needed. Which means that from the moment I walked in to the hospital and very explicitly told them the problem they did not diagnose me correctly and wasted my time immensely. She took one look at me during my exam and easily diagnosed my infection and empathized with the fact that I was in immense pain because of this hospital's incompetence. ) I am a pregnant patient who walked in, in intense pain, barely able to walk from an infection. I waited from 5:47am -2:52pm for results. I was not seen or evaluated by a doctor until my third hour there. I was also not given pain medicine until my fourth hour there, even though I asked for pain meds as soon as I walked through the door. They allegedly put me in the Acute Fast Track and I still had to wait. No one communicated to me when there was a shift change and no nurses introduced themselves to me or checked in with me until I got up and asked about the shift changes. They kept switching my hospital bed number, and failed to communicate with me that the ultra sound people didn't arrive/open shop until 9am. When I asked for help, there was a nurse who was was rude to me at the nurses station when I simply asked "is there anyone else who could help me with discharge paperwork" and in the middle of the conversation she says "i don't know" and walked away from me, then started talking about me to another nurse in a different language while staring me down. The lack of communication really was ridiculous. Their system of clearing out patients was also ineffective. There were no boards or signs that explained or communicated the wait times for example X- Rays, CAT Scans, UltraSounds, etc, and I was only told the answers to theses questions when I asked EXPLICITLY. I'm a sickly individual and have been so most of my life. this was by far my worse ever experience at a hospital ever. They truly need to evaluate better systems, invest in better communication technology such as tools used at Upstate Hospital, and retrain staff to not only communicate better but to also train people to have human decency.

Not sure if leaving a review will change anything about the way these people treat patients here. This hospital needs a more thorough system to get their patients taken care of in a more decent time. It took 3 hours for them to take my temperature and urine. Once the nurse in the pink shoes did, she left my urine on the floor and proceeded to leave the room. After 1 hour another nurse approached me saying I have to pee again because my urine was nowhere to be found. What a way to waste people’s time. This hospital used to be one of the good ones, now it’s just like Elmhurst hospital, the worst.

I was taken to the ER on Monday and this Hospital was not my first choice but the Doctors and Nurses at Queen's General are among the very Best! Just wanted to say thank you with all my heart for saving my life. I am so very grateful for the your care, kindness and professionalism. Special thanks to Nurse Kumari in the Observation Ward. You guys are my Heros

Let’s start off by me saying I never write reviews but I feel this one was much needed. I go in to the ER because I had shortness out of breath, pain in my ribs and middle back. I wait for over 6 hours, without painkillers. I was patient due to nurses being busy but I couldn’t with my pain. To make my story short I went through 3 nurses, all three ignore me after being polite and asked them for a follow up and medication. It took 3 people to acknowledge how bad my pain was, I demand to be discharged because according to the nurse (who was sarcastically nice) the doctor was on a phone call. Doctor never came to speak to me regarding my ct scans. Horrible! Please don’t come here for ER it takes for you to be lucky to get a “nice nurse” or “doctor”. Idk how this hospital has 4 stars. I’m always told “emergency room is if you are dying” mind you I’ve been in so much pain and based on the CT reports I have a nodule on my lung. That’s how much they don’t care! I rather die in my bed than coming to this hospital ever again.

Wait times in this ER are atrocious. Last year my husband had a severe panic attack. NINE HOURS we were there. This year was worse. And they constant want to do scans, even if they have been done before a day earlier.

They treated my newborn baby well and myself but I did not like one of the staff she said why didn't you tell me the baby was going to poop when they put her skin to skin after she born. Also I wasn't getting enough milk and she kept on crying all night and one of the nurses said " make her calm down or do something about it" they refused to give me bottles to feed her.

Worst hospital ever. The floor is incredibly dirty. The janitor must have died. The dentist is a noob and messed up when cleaning my teeth. They take forever to take care of customers. And they imprison you in a small room until they are ready to take care of you.

I have never felt the need to leave a bad review until now. First off, let me just say thank you to all of the health workers that care about patients, and do their job with compassion & human decency. The doctors at this hospital are great and very attentive. Unfortunately I cannot say the same for the nursing staff. My grandmother was the patient. During my visit, the room was filthy dirty and her EKG and the IV monitors were beeping. I asked her how long this was going on for and she told me all day. Her BP was really low & her pulse was in the 40s. Her IV antibiotics and other medications were not dripping. She had rang the nurse button on the bed several times and nobody came. I took matters into my own hands, and helped get her sats back up (I’m a nurse). On the day of her discharge, the nurse that was assigned to my grandmother’s case was extremely rude and careless, she had literally ripped the IV out of her arm. She gave me the discharge papers and left. By protocol, all hospitals are required to have a wheelchair ready for discharging patients, no matter if they’re capable of walking or not. This is so no accidents happen & the hospital doesn’t get sued. My grandmother always had a problem with her right foot, causing her to limp in pain when she’s walking. Nobody gave her a wheelchair when I asked & I basically had to carry her out of there. Again, thank you to everyone who treated my grandmother with care, and to the rest, do better. Never again.

COVID booster was fast, efficient and friendly. Injection nurse answered my questions; directions and wait afterwards were a great job by Wahida Mahnan!

My grandfather was discharged a few days. I spoke to a few nurses before I left the hospital confirming his medications and his pharmacy. I was the told by the pharmacist yesterday nothing was sent in, call the hospital. I've been on the phone all day yesterday and today with no help. I keep getting put on hold, hanged up on, and "disconnected" with no call back. Horrible services while he was admitted and even after being discharged. Finally got through with a nurse and was given attitude, not given a chance to explain myself, transferred again, eventually hung up on. Mind you my grandfather is a stroke patient who is no longer able to walk. They do not deserve even half a star in my opinion.

Gross!!¡!!! I would give five + stars to the caring, Dr and wonderful nurse Nicole. I guess thats what counts the most in the ER. ... but the hospital itself is awful. If you're looking for a clean, sanitary, somewhat peaceful Emergency Room. This is DEFINITELY NOT it!!!!! When you walk in the door I'm willing to bet every single person at one time or another debates whether to stay or run the f away. Its thats bad. You "take a number " like the deli counter and hope and pray they call you soon. Which for me was about 45 minutes. I was in excruciating pain so that 45 minutes seemed like 3 hours. The front desk intake staff are certainly not in a good mood, yet they get all the screaming and yelling patients so i can't fault them too much. From what I gather this is the go-to hospital for inmates, local precincts and correction facilities. A lot of patients are handcuffed to their beds, while a bunch others are being brought in by uniformed officers. In that regard i felt safe ,-) . Its just insanely busy. Non stop. All the beds are packed and turned over fast fast. The bathrooms are beyond gross. I tried 3 and all 3 had pee on the floor, stunk so bad and seemed grimy all around. They seem understaffed and way over crowded. I honestly thought there were bodies laying in the back, wrapped in sheets, but they explained to me that people with mental health issues wrap themselves and stay like that. I am still verrrryyyy unsure of that. I saw no movement and they were wrapped relatively well. I'd like to forget about that part since the reality might trigger nightmares. The staff really were nice. They did their very best under the circumstances. I absolutely appreciate the care. Its just run very poorly. The staff were exhausted running from bed to bed with no reprieve. As much as i loved them, i wouldn't go back to this ER again. Good luck with anyone reading this that is in need of a good Emergency Room. ❤️🙏🤗❤️🙏❤️🤗❤️🙏

One time I was in the emergency room and one of the workers rang up my debit card to $900 and they also stoled my smartwatch. In the psychiatric emergency room the lady Indian Dr overdosed me with 2mg of Ativan knowing that I only weigh 87lbs. They had a medical emergency on the psychiatric unit when I was brought upstairs because I wasn't waking up and the nurse took my blood pressure and it was 50/30 which is very low. One time I was on the psychiatric emergency room and I was sleeping and they carried me to another room because I was on one to one because I was a fall risk and the staff had to take me to the bathroom. The staff should be fired the Bhas and the Haitian male black nurse that ordered the move and he was part of picking me up. I'm disgusted that they kept me in the psychiatric emergency room for four days. The staff shouldn't do that.

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I can't believe this place has negative comments...people do not appreciate the work and compassion all the personal put into each of the patient that comes here...Doctors and nurses and all the personal many thanks..in the name of everyone that have been attended here...i give you 5 star because they won't allow me to give you 10 or more....i really pray for all you who happen to have this gift of saving life...thank you...

Very poor service here. You sit and wait for hours without being seen. The staff is rude and have lots of attitude. I was here and saw a 74 year old man got discharge and it was cold outside. The triage nurse in the waiting area told the old man he cannot stay inside and wait for his ride. He has to wait outside the building in the cold. That's cold hearted.

Great doctors horrible receptionists. Emergency care experience was fantastic all around. Going to the clinic post surgery, everyone who is at the receptionist desk always has an attitude and is very nasty. I don’t understand how you speak to patients in this manner. The doctors/ residents are great. It just makes the experience even worse than it already is when there’s such negativity. I came late to an appointment that I had to leave work early for, take a bus, 2 trains and an Uber just to try to make it to my appointment. The receptionist says I’m late and tries to lecture me on it. Is me being late mean that I cannot be seen or will I be seen what it comes down to because sitting there and lecturing me on it does nothing I know I’m late, it was raining and lots of traffic I don’t need to be lectured on it. On a previous visit the receptionist blatantly yelled at me for asking for my appointment papers with a huge attitude. I just don’t understand how you can treat patients like this. It’s absolutely unprofessional.

This was one of the worst experiences I’ve EVER had in my LIFE I can’t believe the negligence that took place in a facility that’s supposed to care for your medical needs I was treated so badly by one of the nurses that works the night shift. She mistreated me both nights her name is Margaret I was ringing the bell for assistance repeatedly because they wouldn’t assist me. I waited over 30 mins each time I pressed the bell for assistance then when she finally came to my room she said to me that She has other patients who are in more critical condition then I am and that I was stable enough to wait I couldn’t believe what I was hearing!!! She then never plugged my ekg nor the blood pressure cuff back on and told me I can do it myself. I will NEVER EVER recommend this hospital to anyone unless you want to get treated like garbage

Beauty of both the facilities and the medical and clinical service I would give it more than 5 stars if they had

OMG it was a wonderful experience,all staff was so nice, and kind of people, and nurses and doctors, they treat me like a human been, I'm very graceful with this hospital they save my life.. I love u guys and keep doing the best.. George Walls...

I think its worst hospital in Queens. My mom was suffering from severe pain. I took to her Emergency room But they didn't care. Even no one help my mom to go to Restroom. I took her to the restroom. We went to hospital 1:30am My mom was yelling for pain but no one came. At 3 am one nurse came to take to her MRI room then we waited there one hour. After MRI we got a report at 5:30. And rest of the time my mom did not get any treatment. And night time hospital was empty only my mom was a patient . stuff and nurse most of the time they gossip each other. Im so disappoint for their service. So finally we got released at 6 but my mom still not feeling well.

I don’t really write reviews on Google but I had to! I went to the emergency room because of a allergic reaction and my airways were compromised. I hate going to hospitals but I must say The nurses that took care of me were awesome! They were so reassuring and they made me feel very comfortable.

I was treated very nice while getting my vaccine here at queens hospital center. I was excited and treated with pleasure and kindness throughout. I can’t wait to get my next dose!

I loved the care I got during my maternity stay. I had emergency C section and how they treated me for those 3/4 days during pandamic, I wouldn't forgot the rest of my life. Each and every nurse was very caring. Also the nurses from NICU were very professional and caring.

This place is completely disgusting. The bathrooms, the walkways, the patient rooms, they are all filthy and nasty. The nurses have really long plastic nails on their fingers, that dig into your skin and cut you, when they try to do bloodwork. If you tell them about it, the insult you back, and tell you how you are uneducated. The same nurse pushed my mother down "accidentally" wjen my mother was walking to the bathroom. The doctor initially refused to take a report on the nurses. I had to beg him to call the charhe nurse l, so she can take a report.

I must be in a different ER from all those 1 star reviews people are posting. EMS took my mother here after she passed out at home on a Saturday night. She was triaged and went thru a battery of tests (CAT, X-ray, blood, urine, etc) within the first two hours that found an urgent medical condition we weren’t even aware of. She was shuttled to an ICU bed less than two hours later. Everyone on the staff here from the first triage nurse we saw to the ER nurse/doctors and ICU nurses and specialist doctors were super friendly and patient in answering our questions, a much better experience than what I had at NY Presbyterian

Worst hospital experience ever. My mother went in with pain and swelling, we waited hours just to be given Tylenol. Finally she was put into a “room” they stuck her in a corner with all the drunk people of the day which might explain the lack of care. Anyways she had blood drawn and ct scan done just to wait 3 more hours (when I finally asked for an update) for them to tell us tests came back fine but doctor needed a specialist to look into it. Her blood was drawn 3 times and every time it took 3 hours or me to have to ask for an update. Nurses were never present due to “huddles” 90% of the staff partook in for over an hour. And if nurses were on the floor they were socializing or talking really loud and joking around right outside our “door”. I also had to go around asking for food and water for my mother because no one ever offered or checked in on her. Horrible experience never going back again.

Came here with my dad to the ER. IMO the RN's and other medical staff move quick. The only thing I see is they are kind of roudy, they are kind of sloppy, and the one thing that made me the most uncomfortable is watching this one RN that was the most active. She looked to me like she has tremendous experience except, she doesn't wear the rubber gloves and lays medicine and needles on any surface. This is not ok with me.

Absolutely the worst hospital in Queens. If you ever have an emergency do not come here. Waited extremely long time, the front desk is extremely unprofessional, they have zero manners. Came here with an urgent emergency and the two men on the desk said to take a number. They have no regards of anyone’s situation. If I could give no stars I would. DO NOT COME HERE!

They have to fix the emergency room waiting time too long

This hospital is the worst. I went with my mom and it took 3-4 hrs before she was seen by the dr. The nurses and aides are rude and do not do their job. Absolutely awful hospital.

Very bad service

The worst experience ever. Spend there 7 hours, didn’t even see a doctor, nurse couldn’t explain diagnosis. And then on paperwork it was wrong.

Dr. Balaoura is the best pediatrician and nurse Clark rocks! My daughter was born at this hospital and Dr B has been her pediatrician and Ms. Clarke have been her nurse since birth! My daughter adores them both. They are always there when I need them to answer questions or concerns I may have. They take their time with you and although it’s in a clinic, and I have the option to choose a private pediatrician, I wouldn’t go anywhere else. The service, care and compassion they offer is superb! These ladies are truly gem and the meaning of what health care providers should be! ❤️

Clean nice remodel great staff

I've been going to the hospital over 15 years ..tbh I love it ...the nurses are always pleasant smiles all around always welcoming always kind calm helpful patient ..I can't say enough I go to the clinic on Parsons and my doctor Dr Michael makes me feel so comfortable ..and as a person of color i feel cared for ...the emergency room is the emergency room you wait but I get cared for there I'd say needs improvement you get spoken to rarely but you eventually get cared for that's why the 4 stars ..the clinics the nurses and doctors are fantastic!!!!

I was in medical clinic on 9 /28/21 This young lady Ms persaud draw my blood and it was so easy .. thanks.. I like her

My visit at the medical clinic was excellent! From the front desk to my primary Dr Osei and the primary care lab attendant Ms Prasaud was good at giving me painless blood draw that I never seen here. Am always scared of blood draw because of the way some nurse puts the needle on you but Ms Prasaud was perfect no pain that I don’t even know when she put the needle on me. Thanks for the team on duty on this day. I will like to meet them again!

It is a great experience, my family got a vaccine here including boost shot. They are all kind and perfectly directed us. So I will recommend this hospital.

For a city funded hospital, to have a psych ward with 20+ staff, who aren’t working with empathy and true care for the mentally distressed. Whether not providing Hygiene products, or changing the room temperature, to listening to the needs of the patients who need socialized support, what good is the facility besides enacting harm?

Made a beautiful healthy little girl, the hospital on a whole deserves a 10 they always kept my room clean, they check on u every 5 minutes. The nurses are friendly and helpful the doctors are very patient and they answers all your questions on the spot. Over all I would recommend this place anytime or any day. And yes I’m still does my regular check ups here. Only thing is that it’s full of people everyday.

Ms Jennifer, in the endoscopy department is the Best. She is so good at her job. Very helpful and makes her the patient feels comfortable. Keep up the good job.

I had very bad experience with the nurse services. My daughter got food poisoning she vomited so much that we have to took her to the hospital 05/20/23 around 3:45 a.m to 4:00 a.m doctor was ok but on duty nurse was very disrespectful , very rude and unprofessional. My daughter had her eyes closed and her mouth half open and the nurse told my daughter “why you look like a dead person” I can’t believe she would say this to a 11 year old weak child who’s unable to move. My poor girl was telling her I was vomiting 11 times since 10 pm to 3am not feeling good Hospital management needs to give staff more training .

If you're reading this and thinking of using Queens ER , don't come !!! Your health and well-being are of no concern to these hospital staff. I have been here for the past 1 hour and 45 minutes, and I see the staff inside chit chatting and calling people here and there while we have barely 9 people in the room in pain waiting to be seen. I had come because of severe pain in the left shoulder and chest, but to see this lack of care, it's just mind-boggling. I am told by one of the people waiting that this is a city hospital and it's very normal because they love to do less here. They said if it wasn't an emergency, they would have gone to Jamaica Hospital or LIJ hospital. I am so disappointed 😞 seeing how these staff operate, and unfortunately no upper management to ensure these staff don't just sit in the seat and scroll through their cell phone for 15min after seeing each patient.

I'm general the care is great. However, even though my surgeon, the pain management team, my anesthesiologist, and my PC doctor all discussed and agreed on a safe effective post surgery pain control plan, as soon as they leave the inexperienced, moronic, night docs take over. Every morning for 17 days, while in agony, I fought to get proper meds restored, every evening the sadistic night docs would cut me off again. They even stopped meds I had been taking for stress for years b4 I came to hospital. Just say no means just say yes to near unbearable pain. So 5 stars for actually pre care and surgery, 1 star for recovery. If I could have got up and left I would have. Even after a phone conservations between my real doctors and the night staff, where I heard night doc agree to restore my meds, the lying sadist took me off again. When I was released, they gave me my last dose of greatly reduced pain meds B4 midnight, so when I started a 3 months inpatient rehab, I got no meds at first, because the policy is to continue with meds you received that day - not b4 midnight the day before. Can't be happier with procedure and staff but when sun goes down the monsters really do come out.

I had my first baby in this hospital, all the nurses and doctors were very good people and kind to me. When I gave birth, the nurses treated me with so much love that I didn't want to leave the hospital. My son was born premature and had to spend 4 weeks in the NICU, all the nurses were very nice to us. If I still lived in NY, I would still go to this hospital without hesitation.

I brought my son to emergency pediatrics. Excellent service. All the staff were very friendly and the doctor was super attentive. Very clean and fast place. I am satisfied. I recommend it. ✨✨✨

Worst hospital ever , long waiting’s in all department - staff are very rude …..very disorganized…. This hospital definitely needs a change in leadership. My cousin just gave birth - the nurses are rude in the labor and delivery and not to mention the postpartum appointments is a huge waiting…..would not recommend this to anyone……

It’s the worst ER. Please avoid it if you can. My wife was pregnant and we waited 2 hours to get registered and front staffs are rude; waited another 2 hours inside, nobody came to see. We left the ER after that. Absolutely terrible place…

Visited the hospital for the first time - Came in to visit a friend. The check in counter was a disaster today. Neither of the two knew what they were doing. The next individual(black female) to verify your pass at the individual booth in front of the elevators was horrendous. She is in dire need of customer service training. She Was RUDE, NASTY EXTREMELY UNPROFESSIONAL. Speaking behind a mask, shield and glass barrier and got upset because I couldn’t hear here. I would think the most BASIC requirement for this type of job would be common sense. Clearly none there. Disgusting! Major attitude problem. Uggh Basic Signage Is needed throughout the facility. Visitor signage isinadequate. In dire need of basic customer service tools.

Very bad hospital and unprofessional behavior .

if i could give this place 0 stars i can , they have disrespectful people on call , you give you the bare minimal don’t tell you no information

Terrible the worse hospital I ever have gone in my life 🤮🤮🤮🤮🤮🤮

Good hospital because my love is working there she is good so she batter places working ❤❤she is syco patient love u syco ❤❤😘😘

I began coming to this hospital when I found out I was pregnant for my checkups. If I could’ve changed it earlier I would have but I tried to give staff and the women’s center the benefit of the doubt. The truth is its a very unprofessional department. During the pandemic, it was not recommended to visit the hospital so calling to speak to a nurse or emailing your physician’s assistant seemed ideal Webber you had a question or concern. However, whenever you called no one ever answered the phone and emails were responded days later. I was placed in the position to travel constantly to hospital to do simple things like reschedule or cancel appointments. During my visits, whenever I needed more than just a checkup I tried to schedule everything for the same day (bloodwork, checkup, sonogram, etc). Whatever appointment time they gave me never went accordingly. I saw myself arriving for an 8am appointment and leaving at 2/3pm, in addition to being told I couldn’t eat for that period of time. Being a center that caters to pregnant women the staff should really be considerate of their patients and try to generate a system that it effective for everyone. I will definitely not be seen here again for a future pregnancy and I’m highly doubting giving birth here.

Sept.16th 2020 Back on the hospital for RS second surgery. Very good experience, a complete turnaround From my previous experience. No waiting and no issues. It is only 7am and everything is going very smoothly. The 2 staff members (male) have been very nice. Thank you.

(Translated by Google) I brought my husband because of a throat problem and very good organization and good service, people are not overwhelmed and distanced and they took care of him very well and quickly. (Original) Traje a mi esposo por un problema en la garganta ay muy buena organización y buen servicio no se abruma la gente ay distanciamiento y lo atendieron muy bien y rápido.

Sat for 7-8 hours but once in the clinic the doctor understood my pain gave an injection which relieve the pain and fever soon after.

Dr Zam Was The Worst Doctor Ever Because He Was The Bad Person Ever He Keep Giving Me Diet Problems Always The Doctors Were Lying To Other People For No Reason. This Place Is Telling child To Do Bad To Kids That Is No Kid Friendly That Is Kid Disrespect And Its Too Dirty To Tell Kids To Disrespect Anything And I Hate This.

Very bad hospital

I came at 8:15am and they called me to see the doctor at 12:30 pm and the doctor didn’t even give me treatment. He said to come back. Worst dentist ever been to. They have their favorites patients for sure

The only good thing I could say about this hospital is that it's close to my home so the commute is fairly easy but that's it.

Very good doctors and Pa , they need to change nursing staff

Horrible service! Friend came in because of chest pains and literally was in a room in pain for 2hrs before he finally got a doctor (mind you had I not made a scene they probably would've taken longer) unbelievable! He could've gotten a heart attack before they finally got to him. They literally drop patients in rooms and forget about them, waste hours of their time and then wanna bill them. Get your shirt together! Sad excuse for a hospital

Phenomenal experience getting my vaccine here, everyone is so nice, efficient and so sweet! Hector, Joy, Michelle all were so kind and helpful, great team here, thank you!

The STAFF are TERRIBLE and RUDE, hospitals supposed to be a safe place for people but Queens Hospital is filled with rude staff with a disgusting attitude and can’t do their job right. Also you have to wait here for hours without being seen by anybody, they don’t value time.

Getting the vaccine was quite flawless in the way they operate the walk-I’m vaccinations

A Wonderful and professional Experience.. Everyone was so nice.

Had my covid booster shot and the nurse who had administered it was really lovely and pleasant. The shot itself didn’t even take a second. Registration takes a bit time so arrive earlier than scheduled appointment.

I booked my appointment through MyChart application. Was able to find multiple time slots for the same day. Registration was quick and flawless. No lines. The nurse was very kind and professional. I had good fast experience which rear for NYC hospital trip

I received my booster shot a few days ago from this location. The process went smoothly and every employee was very helpful in guiding me through the steps. I did have an appointment, but it took me about 40 minutes for everything. I would come here again to get another vaccine if needed.

Came here for my booster shot everyone were kind and very helpful however one front desk agent who asked for my insurance card, ID card was very rude giving me an unpleasant look she was very kind of rude to me for no apparent reason other than that my experience was very great everything went very well and smoothly, the nurse who gave me the vaccine was very kind I was very nervous/anxious about getting vaccinated however she ensured me that everything will be okay. I highly recommend getting vaccinated.

The only real 5 star rating is on parking and even that's a BIG lie. Started my prenatal care and you're treated more like a number than anything else. Constantly waiting extended amounts of time for a scheduled appointment. Had my gestational test which ended up taking more like 6 hours scheduled for 10 didn't leave until after 3, was starving that whole day. No one holds anyone accountable in the maternity side. Run arounds. And to simply get my records was like pulling teeth for the next two months, you would've thought I was begging them for money and not my OWN records.

I went to the emergency room today and received excellent customer service. From the front desk and everyone in between to the doctor - everyone was very nice and professional. I was so shocked that a public hospital would have this level of professionalism. And even though my case was not considered an emergency, the customer service was excellent. They were also very organized and the place was clean. Well done, Queens Hospital Center. Please continue the good work. And thank you for treating me with dignity.

I went to call to make an appointment and find out if they accept LA care or medical. The lady that answered the phone didn't even wait for me to be ready for the number, she told me then she hung up on me before i can reply. I called back and they do not answer anymore. Whoever the lady was, I hope you have a better day. Cause that's no way to get treated.

Quick service

It take 12 hours for my kids get discharge not only that never any doctor or nurs come to us I have to go to them find all update ,doctor not polide.

Horrible hospital man my dad went here on September 11th and he had kidney failure and stayed here into September 27 I believe? I dunno but man wth? He literally left the hospital "the cops went after him" but didn't catch him but the fact they didn't even bother to call my mom and say something let it known at night my mom found out and since we were in CT with her family we didn't know if he home or not so my mom call the cops and looked for him but fun fact he was infort of the hospital and didn't let him in he had to himself in and don't get started on how he has high blood pressure, btw I said he had kidney failure right? Well guess what they let him eat anything he wanted he went o another hospital and give him an list of food he shouldn't eat.. Horrible hospital

Worst hospital ever. If you call nurses they’ll take forever to respond to the patients. They serve stale food to the patients as well. I highly recommend people not go to go there at all!!

Went here multiple times. One time I came here with a broken ankle, my doctor wrapped it up, gave me a really lightweight brace and treated me very cordially. Today I went in just to do a physical check up. My appointment was at 2, and I waited for only 10 minutes before being seen. Staff here is very professional. They provide you with all the information that you need, in the hospital and outside through MyChart. It's a great hospital.

This is probably one of the worst hospital to get a wheel chair on time. They never have a wheelchair present at the the pavilion. Have to call the transport teams to bring one down and take up to 30 minutes to bring it down. This is actually the 3rd time this happened. You’re likely to miss the appointment by the time you get the chair.

great place for health

This is the worst hospital in the entire country. Dr sabina awwl is a very unresponsive doctor who doesn't care about her patients. My mom has been out of medicine for 6 weeks now and she won't contact us and did not update my mother's medication list. Staff is just as horrible, no one has a clue as to what they're doing there. I would never recommend this hospital to anyone!

Excellent hospital . From the admitting office to the pre op room everyone was so kind. Michael at the check in for surgery was so kind.all the nurses was point on. In recovery everyone was excellent . On the surgical floor the nurses were all very kind especially nurse Diana Persaud age went beyond her call of duty to me and my niece Selena Essack room. 425 I call her my hero. Wish my review get to her so she can be proud. Tell her Selena Essack think she is a wonderful human being . All nurses should be like her . She took such good care of my niece she made us feel like family . Thank you so Much. Be safe . Bibi

(Translated by Google) I have attended 2 times and the experience with all the staff that has touched me has been agile and friendly. The doctors who have treated me have been clear in their explanations and personalized treatment. Very good👍 (Original) He asistido 2 veces y la experiencia con todo el personal que me ha tocado ha sido agil y amable. Los doctores que me han atendido, han sido claros en sus explicaciones y trato personalizado. Muy bien👍

The information desk at this hospital is completely lost. Why are people waiting in the lobby at 4 pm to visit their loved ones. The line was out the door. That in addition to only being able to visit for 4 hours a day. Complete waste of time!! It shouldn’t take soooooo long to sign in

(Translated by Google) Today ise virus test and the time comes miss I take to sit carry identification and everything went well without bother I felt nothing moment is0 test 2 days mail arrives (Original) Hoy ise prueba virus y el momento llegue señorita me llevo a sentarme lleven identificación y todo bien salí sin molestia no sentí nada momento is0 prueba 2 días llega correo

Horrible Service! The worst experience ever at a hospital

(Translated by Google) It is a good hospital with the exception of a nurse with a bad attitude, he takes care of the patients, I don't remember his name, but I do know that it is a good hospital and most of them are good. (Original) Es un buen hospital a excepción de una enfermera cn mala actitud atiende alos pacientes no recuerdo su nombre pero si se q es un buen hospital y la mayoría son buenos.

I went there a couple of years ago didn't have a good experience the emergency doctor that took care of me lack knowledge between a UTI and colitis infection next day I went to my Doctor I just told her my symtoms and she knew what it was colitis first time diagnosed

Came here for covid booster and was pleasantly surprised. Everyone here was very professional. The area was clean and very well organized. Steps were taken to insure everyone was socially distanced and hand sanitizer was readily available. Very positive experience!

Great service the Nurses were very friendly and professional every was helpful from start too finish very clean and efficient very informative and well mannered.

Horrible customer service. They don't even deserve 1 star. Rude nurse lazy reception. Once you book an appointment your whole day is gone. no one can tell when the doctor will see u. Nobody cares about customer service but you will get a survey letter which nobody cares what u answer. Every time I come think to switch but can't do as the doctor is very Good.

Very friendly and quick process for both my covid vaccine doses

Wahida Mahnan is the registered nurse at the post vaccine table. I brought my wife in for her second shot. As an observer only Wahida was friendly, patient, genuinely caring to all. Tremendous employee that truly embraces healthcare service. You are beyond lucky to have her on your staff. Kudos to her and please recognize her impeccable service. Well done young lady!

Persaud in medical clinic poked me once to get my blood for the ist time,am so happy, she is such a pro. Very happy nurse.

My name is Ms.Valdez and I am here to truly share this Amazing Review The GYN at Queens General Hospital Team is absolutely Humble Profetional, Cheers up for Obstetrics GYN Dr.G Seaman & Obstrics GYN Dr.R Fan and Team as well all Anesthesiologist and all the Team that Not Only Treat me with Love and Care❤️ but Our Creator the master of all give them the wisdom to help me By Saving my life❤️ Thank you 🙏 There is no words to describe how greatful I am to them I close my eyes in that surgical Room and I was In the Blessed heands of all this Héroes that Save my life about two weeks a go❤️ Thank you🙏 and All the ladies at the GYN desk super understanding and their Supervisor Didn’t get her Name but she is a beautiful soul woman of God Thank you❤️🙏🧸 Over all thank you Jesùs for Queens General Hospital in our community ❤️⭐️❤️🙂💞

Horrible hospital , You walk in they don’t even let you explain what’s wrong they just want your id and insurance card , the nurse took me to get a X-ray and left me there. The X-ray tech told me to go back to the waiting room and I didn’t know where to go. People are everywhere on top of you and the bathrooms are unsanitary. They took 1.5 hours to take my vitals and I was waiting there for 5 hours in the waiting room they didn’t even give me a room. Never coming back again !!!

The receptionist Jenny at Endoscopy was a very polite person. Jenny helped me with any questions I had and made me feel very comfortable before my procedure. A great experience at Queens Hospital.

Didn’t know what to expect coming here but ever single person we interacted with from the staff was pleasant, patient, helpful and professional. This was first thing on a Monday morning too, to put things into perspective Our Dr. Jean was very informative and did not seem rushed whatsoever.

Released a violent manic person just after 3 days. When Long Island Jewish Medical Center held the person for up to 10 days a month ago and this person still ended up attacking someone. Both hospitals don't seem to provide any real help for those that are psychotic.

At the medical clinic on Saturday July 1st. A little waiting, but the receptionist D.Persaud had me seen by an exceptional wonderful Dr. 👌 . The staff there are all wonderful.

Terrible hospital! I was in the ER then transferred. They missed my spinal tap( so painful). The Neurologist forgot to put the order in for my very first MS transfusion( I had to take the day off with no pay) and I had an appointment made by the doctor. Then once I reschedule for another appointment once they have the medication they call me the day before to say they never took my blood and it’s required. After weeks of me waiting nobody decided to check to see if anything was missing. So unorganized, and unprofessional!! They have no consideration!

This hospital is very slow, way to much staff just walking around for patients not to be seen. I arrived at the hospital at 11:30 and didn’t get seen for a CT scan until 4 o clock. I would never go here again or recommend anybody to go here even on their death bed

Excellent atention. And everything is very clean, thank you, it is the best hospital