Optum Multi-Specialty - New York City image

Optum Multi-Specialty - New York City

Medical group

🫤 Great doctors but prepare to fight billing for months! I've been overcharged and asked to pay for the same appointment more than once. Billing is impossible to get someone to pick up with over the phone. Was recommended to this doctor with a warning about their billing department and got burned myse... People often mention told, doctors, billing, appointment, doctor, customer, asked, service,


Address

317 E 34th St, New York, NY 10016

Website

east.optum.com

Contact

(212) 726-7400

Rating on Google Maps

4.40 (352 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: told (10) doctors (9) billing (9) appointment (9) doctor (9) customer (7) asked (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Ella W. 3 years ago on Google • 13 reviews
    Great doctors but prepare to fight billing for months! I've been overcharged and asked to pay for the same appointment more than once. Billing is impossible to get someone to pick up with over the phone. Was recommended to this doctor with a warning about their billing department and got burned myself. Was a mistake to come to this practice.
    5 people found this review helpful đź‘Ť

  • 1/5 Kimberly S. 6 months ago on Google • 13 reviews
    wow, 1) the automated system absolutely does not work and when you get in touch with the operator he absolutely sounds like he hates his job. Either fix the automated system or get atleast a semi friendly person to direct calls. Cant imagine how many customers youre losing in addition to me
    3 people found this review helpful đź‘Ť

  • 1/5 Khawlah H. 2 years ago on Google
    SHADY PRACTICE.... Stay far and save your money and the hustle. I asked for FULL ANUAL women wellness exam and testing. After the test is completed. The receptionist called me and mentioned that the dr wants to “speak to me” about the results. I asked her to release the results to me on the phone. She refused and insisted to schedule a call with the dr.. She never mentioned that this call is chargeable. During the call the Dr. advised me that “additional testing” is required and asked me to come back to complete the testing. It turns out that the "additional testing" was in fact part of my annual exam, which should have been completed in my initial visit. Due to those additional visits and the fact that the "additional test" was not performed on the first visit, I ended up paying $910 out of pocket. While this should have been $0.00, if it was all performed in my annual exam. P.S. I contacted the billing department to review and they decided to continue with the charges as presented.
    3 people found this review helpful đź‘Ť

  • 1/5 Dara 11 months ago on Google • 9 reviews
    I have had fine experiences with other doctors at caremount except Dr. Brown who couldn’t seem to care less about her patients. She cut off regular prescriptions during the pandemic for anyone who didn’t see her within a 1-year period, even those of us who had an appointment scheduled to see her soon. Would not trust her with any heath needs
    2 people found this review helpful đź‘Ť

  • 2/5 George B. 1 year ago on Google • 40 reviews
    Professional

  • 1/5 Pam Y. 2 years ago on Google
    Horrendous customer service and policies that make you feel like you’re an object vs a human. Have had too many terrible experiences with caremount service that I will commit to ensuring that no one goes to them in order to save someone the headache and anger. I had an appt which I traveled 40m for. Started the checkin process, ran into an issue with insurance verification which they had to resolve before I could see the doctor even though I said I would sign the self pay waiver if they could just bill my insurance in 2 days once they corrected the system error so we could move things along, and while we were sorting how I would be billed I was told I missed the 15min window from my appointment time in which I had to be in a gown and in the room even though they were the ones who wouldn’t let me in. I was never told there was a chance I wouldn’t see the doctor if I didn’t finish my checkin or that a window existed nor did they rush things so I could get in despite the fact they held me up. I ended up waiting an hour for a manager, who never came and was told I could see another doctor 3 hours later. And the solution they came up with for my insurance was what I suggested from the beginning. I then called customer service on the phone and waited for 27 minutes before I gave up. When I finally reached someone I was told Caremount only has a MAILING ADDRESS for complaints and there’s no general email I could contact, only for billing. When I asked for the billing email I was told they couldn’t give it to me even thought IT’S LISTED ON THEIR WEBSITE. I pointed to the irrationality of this and was told her manager advised her not to share it. I then asked her because I wanted to make a complaint about their insurance and billing process, could I have the email address. She said ok then transferred me back to main line to wait all over again. The doctors may be fine, but their polices and processes and customer service are awful which is the majority of what you deal with. So even if an issue results due to their processes and delays, they don’t help you and default to policies. They people I spoke to were not the problem as some of them are very nice, but if people are not empowered to HELP patients problem solve and instead are told to defer to policies that protect the business interests first and are not about the human experience nothing gets solved and you don’t get treated for your condition or like a human.
    2 people found this review helpful đź‘Ť

  • 1/5 M Z. 2 months ago on Google • 15 reviews New
    Many changes happened to this entity, and it seems getting worse. Doctors left and we were not notified. No where to find my doctors.
    1 person found this review helpful đź‘Ť

  • 5/5 Sallana H. 2 years ago on Google • 30 reviews
    Dr. Brown, Dr. Stern and Dr. Sonia are my doctors, my care team. I love them. They are courteous and they listen, I'm always comfortable with them and we always get the issue resolved. The staff at the front desk has gotten way better from the first time I went there to now. The nurses are always friendly. And the environment is always clean even the restroom. The doctors are the reason why I choose to stay at CareMount Medical!

  • 1/5 Grace F. 9 months ago on Google • 12 reviews
    Love my PCP but Caremount (now Optum) has abysmal customer service for all things related to billing/accounting. Numerous unanswered portal messages, emails and phone calls. Expect inexplicable bills, even from an annual wellness visit. And it keeps getting worse!
    1 person found this review helpful đź‘Ť

  • 2/5 Cynthia K. 2 months ago on Google • 4 reviews New
    I tried phoning my doctor's office today to see if there were any cancellations over the next several days so that I could visit earlier than Feb 13, 2024. I phoned her # from the website and got a recording requiring me to go through many options, and I STILL didn't reach her. Finally, I did reach a secretary in her office, one of 8. This woman explained that I can no longer call the doctor's office directly. She also explained that there is no way for any of the 8 secretaries to know of any cancellations. How is this possible? Someone calls and cancels. The appointment disappears from the doctor's calendar, for all to see. Easy breezy. Why is this such a mystery? I have been with this medical group since the beginning, when it was Murray Hill Medical Group. Through all the reiterations it has gone through (now called Optum), nothing seems to improve!!!!!
    1 person found this review helpful đź‘Ť

  • 1/5 Peter J. 9 months ago on Google • 16 reviews
    Abysmal customer service. Disingenuous. Performed the same procedure a second time after refusing a follow up meeting by zoom. I do not recommend this practice.

  • 5/5 Maritza G. 3 years ago on Google • 6 reviews
    I learned about this facility from all my coworkers at NYU. Too many coworkers to mention raved about this one doctor named Dr Barnes. Seems like everyone at my workplace sees him. Now I understand why. He is an amazing doctor, straight forward, no nonsense and completely honest and professional.he and his secretary Laurie respond quickly to your calls and concerns and always fit you in somehow. So grateful for both of them. This doctors name is well known and respected at NYU, everyone sees him. He takes great care of me and my family.

  • 1/5 Amanda F. 3 years ago on Google
    Had an appointment scheduled for my son for weeks addressing a persistent and time sensitive issue only to be called 5 min before the appointment saying the doctor won’t see anyone under 4. This is understandable but to notify someone 5 min before the appointment? Absolutely disgraceful and shows the lack of care you have for the patients. Luckily it was a telehealth appt- had it been in person we would have wasted the entire day. CareMount has been a total nightmare for myself and everyone I know, be it billing issues or scheduling issues there is not one part of being a patient there that is not a complete nightmare. I will now being switching all of our providers out of this horrific network as I am completely fed up.

  • 5/5 Deborah M. 6 years ago on Google
    Two out of three of the Murray Hill physicians I saw were great. I've been very happy with my internist, Monica Weinberg. She is thorough, persistent, and pleasant. I also very much liked the gynecologist she referred me to and was sorry that she left the practice. A podiatrist assisted me in the matter that prompted me to schedule an appointment but I was not especially impressed by him and would not return.

  • 1/5 Lawrence J. 2 years ago on Google
    Tried to call the office of otolaryngology today and the secretary was not helpful and condescending. Had a hard, enlarging, non-mobile scalp mass that I would like further evaluated and removed. She told me: this is "Ears, Nose and Throat" and that I should see a primary care doctor instead. Tried to explain to her the specialty is Otolaryngology-Head and Neck Surgery and scalp masses are within the purview, but she still recommended I see a PCP instead. From my medical background, I know that tumors of the head and neck are often evaluated by otolaryngologists. Would have greatly preferred a surgeon guide me on next steps.

  • 5/5 Ashe-James K. 2 years ago on Google • 2 reviews
    I had a great experience here. I needed a primary doctor and went to Dr.Guy who was phenomenal. She listened to every concern I had and was very attentive. I appreciated the way she heard me out on my medical issues and she was quick to give me recommendations for other doctors who could help me with certain issues that needed specialists. The staff was very friendly and calming. Overall it was a wonderful experience.
    1 person found this review helpful đź‘Ť

  • 1/5 NATALIE S. 2 months ago on Google • 1 review New
    This place has become really disappointing over the last few years given all the changes. I will not be going back again particularly after my most recent experiences - unprofessional and disorganized across staff and doctors

  • 1/5 Nargiza G. 1 year ago on Google • 1 review
    Absolutely frustrating experience with customer services. They keep sending by mail “outstanding balance” letters right after we pay the bill BEFORE the appointment. We were told we would receive an e-receipt, which they never send. Even after 4-5 calls with customer services (during which we are told that the letters were sent by mistake and that “we are all set”), we continue receiving the billing letters. They also refuse to send any confirmation by email that the issue has been resolved. Waste of time and questionable practice.


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