1/5 Pam Y. 2 years ago on Google
Horrendous
customer
service
and
policies
that
make
you
feel
like
you’re
an
object
vs
a
human.
Have
had
too
many
terrible
experiences
with
caremount
service
that
I
will
commit
to
ensuring
that
no
one
goes
to
them
in
order
to
save
someone
the
headache
and
anger.
I
had
an
appt
which
I
traveled
40m
for.
Started
the
checkin
process,
ran
into
an
issue
with
insurance
verification
which
they
had
to
resolve
before
I
could
see
the
doctor
even
though
I
said
I
would
sign
the
self
pay
waiver
if
they
could
just
bill
my
insurance
in
2
days
once
they
corrected
the
system
error
so
we
could
move
things
along,
and
while
we
were
sorting
how
I
would
be
billed
I
was
told
I
missed
the
15min
window
from
my
appointment
time
in
which
I
had
to
be
in
a
gown
and
in
the
room
even
though
they
were
the
ones
who
wouldn’t
let
me
in.
I
was
never
told
there
was
a
chance
I
wouldn’t
see
the
doctor
if
I
didn’t
finish
my
checkin
or
that
a
window
existed
nor
did
they
rush
things
so
I
could
get
in
despite
the
fact
they
held
me
up.
I
ended
up
waiting
an
hour
for
a
manager,
who
never
came
and
was
told
I
could
see
another
doctor
3
hours
later.
And
the
solution
they
came
up
with
for
my
insurance
was
what
I
suggested
from
the
beginning.
I
then
called
customer
service
on
the
phone
and
waited
for
27
minutes
before
I
gave
up.
When
I
finally
reached
someone
I
was
told
Caremount
only
has
a
MAILING
ADDRESS
for
complaints
and
there’s
no
general
email
I
could
contact,
only
for
billing.
When
I
asked
for
the
billing
email
I
was
told
they
couldn’t
give
it
to
me
even
thought
IT’S
LISTED
ON
THEIR
WEBSITE.
I
pointed
to
the
irrationality
of
this
and
was
told
her
manager
advised
her
not
to
share
it.
I
then
asked
her
because
I
wanted
to
make
a
complaint
about
their
insurance
and
billing
process,
could
I
have
the
email
address.
She
said
ok
then
transferred
me
back
to
main
line
to
wait
all
over
again.
The
doctors
may
be
fine,
but
their
polices
and
processes
and
customer
service
are
awful
which
is
the
majority
of
what
you
deal
with.
So
even
if
an
issue
results
due
to
their
processes
and
delays,
they
don’t
help
you
and
default
to
policies.
They
people
I
spoke
to
were
not
the
problem
as
some
of
them
are
very
nice,
but
if
people
are
not
empowered
to
HELP
patients
problem
solve
and
instead
are
told
to
defer
to
policies
that
protect
the
business
interests
first
and
are
not
about
the
human
experience
nothing
gets
solved
and
you
don’t
get
treated
for
your
condition
or
like
a
human.
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