1/5 Lukasz Z. 2 years ago on Google
The
steak
is
very
good,
but
the
service
is
bad.
The
substandard
quality
of
the
service
prevents
me
from
recommending
this
restaurant.
When
our
party
of
5
entered
on
a
very
calm
Tuesday
evening,
the
hostess
and
staff
did
not
offer
to
check
in
our
coats.
After
we
were
led
to
our
tables
and
uncomfortably
sat
down
with
large
winter
coats
on
our
seats,
we
had
to
ask
if
there
was
a
coat
check,
and
only
then
did
the
wait
staff
offer
to
take
our
jackets.
We
asked
for
a
bottle
of
sparkling
water,
and
tap
water
in
one
glass,
and
a
cup
of
hot
water.
The
tap
water
never
arrived.
Later
in
the
service,
after
the
main
courses
arrived,
one
person
asked
for
a
few
paper
napkins.
They
did
not
arrive
for
10
minutes
until
we
asked
again.
The
restaurant
was
not
even
half
full,
so
being
busy
could
not
be
blamed
for
these
gaps
in
service.
Another
person
burned
his
fingers
on
a
hot
plate
because
they
were
not
adequately
warned
that
all
plates
were
hot,
not
just
the
plates
with
food
on
them.
One
person
asked
about
nonalcoholic
mocktails
(they
had
none),
and
whether
the
bar
could
make
a
virgin
mohito.
They
were
given
Sprite
with
a
mint
leaf.
The
table
was
not
wiped
down
after
the
appetizers
and
entrees
were
taken
away.
The
creme
brulee
with
a
birthday
candle
was
served
on
the
table
before
dirty
dishes
from
the
main
course
were
fully
cleared.
The
staff
was
impatient
as
we
asked
questions
about
post
dinner
refreshments.
We
ordered
three
coffees,
but
only
two
arrived
and
we
had
to
remind
the
staff
about
the
third.
When
the
check
came,
I
tipped
10%
(lowest
I've
ever
given)
to
send
a
message
that
I
was
not
happy
with
the
service.
When
the
waiter
inquired
about
the
tip
(with
audacity
to
insist
for
more),
I
changed
it
to
25%
because
I
do
not
want
multiple
people's
livelihoods,
especially
the
kitchen
staff
which
did
an
excellent
job
with
the
meal,
to
be
hurt
by
the
poor
service
of
one
waiter.
I
hope
the
restaurant
staff
understands
that
bad
service
puts
them
at
risk
of
bad
tips.
We
spent
near
1000
dollars
in
2
hours
at
this
restaurant
and
only
the
food
portion
of
the
cost
was
worth
it.
I
will
not
give
additional
business
to
this
restaurant
and
I
will
discourage
everyone
I
know
from
visiting.
Hopefully
this
post
discourages
strangers
from
visiting
as
well.
11 people found this review helpful 👍