I came here today to find my next door neighbor's name, who died in the North Tower on September 11th, 2001. The names are not listed alphabetically, so I asked the help of one of the workers there. Extremely helpful man, he was able to use the website to search for my neighbor's name and track it down. I wish I got this man's name, but he really helped and spread a bit of education about how the names were grouped together. It was a very humbling visit, and it was long overdue for me. Thank you to the staff at the 9/11 Memorial for all you guys do. Much appreciated!

It's a well-maintained site. Lots of people here in the afternoon, but it's surprisingly quiet, besides the sound of the water running in the pools. A very somber site to visit, which makes you grateful for life. Nice display of the names & a memorial for the firemen lost is on site as well. A must visit while you're in NYC.

A hard place to visit emotionally. Quiet, serene, reflective. The last time I stood in this space was one week before 9/11. A beautiful tribute to honor the memories of those lost in the attack. The Memorial is worth visiting even once so that we never forget. The 9/11 museum is adjacent to the memorial pools. The new World Trade Tower a short walk. Close proximity to dining and other area attractions to make the most of a day trip.

This place was simply amazing. I could feel the energy from 2001 during moments while I was there 22 years after the fact. Such solitude and remorse for human life that we knew before the attacks. We were there for a couple of hours but needed much much more time to take in all of the details. 2 small children in tow didn't allow us to spend the time that we wanted but if was still a great experience. Highly recommended. The people that created this masterpiece deserve a big round of applause for capturing and preserving so many great details from that fateful day. 👏👏👏 #I'm proud to be an American!!

A must visit while in New York. Free to walk around. They never built over the original spot of the twin towers building. There a north and south pool with all the names of people who died that day there. Museum has admission fee. Below, underground is the Westfield mall. Park area closes am hour before sunset. *Strict covid19 rules.. only one entrance and exit.

Not really sure how to describe the experience. Perhaps the word surreal best describes it best. Knowing what happened here so many years ago makes you feel humble and respectful to those who died and those who did so much to save the lives after the event. A place really to be visited to appreciate it fully. One word of warding the last entry to the museum is at 3:30. My advice would be to book tickets in advance and give yourselves a couple of hours to really appreciate internal and external aspects

I cannot even begin to tell you how beautiful this memorial is. Prepare to have your heart strings yanked as it is an emotional experience. The facility is large and very tastefully crafted featuring a lot of original pieces of the structure. It is eerie. The first fire truck to arrive onsite is still parked out front on the street. You will feel heavy in your heart; proud of our firefighters, police crews, community members; anger for those who suffered imagining the devastation....both survivors and the ones we lost. Absolutely a must see. My 12 year old son, who was not alive during this event, was awestruck. An educational moment he will never forget. We will never forget.

You can wait in line for tickets, but if the line is long I would recommend just buying them online. You'll pay a little more per ticket but you skip the line. As for the memorial, it's hard to describe in words how this place is. As a memorial, it's emotional, profound, and beautiful. As a museum, it's informative, vast, and deeply interesting. We spent a couple hours here and we easily could have spent twice that. If you're visiting New York I definitely consider this place a must-see.

Extremely moving memorial to the victims of the 9/11 attack. The pools have an infinity affect, where you can’t see the bottom. The pools are also extremely large, the cites of the places where the towers once stood. You can also read the names of the victims on plaques. I would highly recommend that everyone visit this memorial. No cost to enter.

The 911 Memorial and Museum is a very somber experience. For those of us who were alive and remember that day it brings back a flood of emotions. I was told to bring tissue, but they had ample in the permanent exhibition, and thank God cause I needed it. For those who were not yet born it can be a valuable learning experience, especially to understand what happened, and later why it happened. I highly recommend this experience along with the pools at the memorial.

To be unimpressed with this memorial would be in my mind an impossibility. Very moving and emotional to be present here. It's hard to truly comprehend the scale of the tragedy that occurred here. It is a fitting memorial. Located on a large plaza, there is plenty of space to reflect and gather your thoughts. The museum is a must see, as it is packed with so much memorabilia relevant to this tragedy. Give yourself a couple of hours to go round it, maybe more. As we were there in February, it wasn't too busy and I imagine in high season it will be absolutely rammed here with people. Pop a 100 yards up the road and visit O'Hara's for something to eat and drink as it is famous for firefighters going there .

At 11 years I always go to that point. It makes me very humble and how grateful one should be to be alive. Despite the many people, it is very quiet here. There are benches and restrooms. It's very difficult to describe the atmospheric, if you haven't been there yourself. In my opinion an absolute must have.

This memorial hits hard as an American. Not just the direct loss of life from the tragedy, but also what it took from first responders, volunteers, and the families of the victims. Try to be mindful at the memorial, but still enjoy yourself. You can't stop the American people from rebuilding and learning to smile again. Take your time to walk throughout the area. There's lots of art to be found on the way here.

A Deeply Moving Visit to the 9/11 Memorial Visiting the 9/11 Memorial where the Twin Towers once stood was an experience filled with indescribable emotions. There’s a palpable energy in the air, a solemn stillness that speaks volumes. The reflective pools, inscribed with the names of those who lost their lives, are a poignant tribute to the resilience and spirit of humanity. It’s a place of contemplation and remembrance, where the echoes of the past meet the hope for the future. The museum provides a powerful narrative of the events, and it’s hard not to be moved by the displays and personal stories. This visit is a must for anyone who wishes to honor the memories of the lives we honor and remember.

They did a great job on the memorial:) It does get busy during the afternoons. The guides and employees take the best care of this site:) Also the plaques out of respect don’t set any of your belongings over the names. They will ask you to set your stuff not over them and on the ground. This site has a lot of emotional history. The victims would be happy and at peace with the sun shining here:) 🕊️

What an amazing, hopeful, tragic, sad, humbling and sacred place. A must see if you're in NYC. I also recommend the 9/11 Memorial Museum and the view from the observation deck of the Freedom Tower. Bring tissues for the museum, it was an amazing and moving place. I appreciated how the museum connected visitors with the many lives that were changed forever so many years ago...

I could only say this...they're all there, I felt their spirits pass through me. Very powerful experience. Especially when you go down towards the wall. Nothing spooky or scary, but you will feel something that I really can't explain. I'm not a religious person, but I am a spiritual. I didn't know how to feel so I shed some tears and got a bit overwhelmed I guess. Everything was so beautifully put together. From the scraps incorporated into the new foundation, the personal messages left behind by loved ones etc.

Wheelchair access is no problem here. Despite how noisy New York is, it always amazes me how tranquil this area is, the ambiance here really takes you away and into a place of peace and reflection. If there's one thing u MUST do on your trip to the Big Apple is visit the 9/11 Memorial.

No trip to New York should be made without visiting these pools or the museum. It was an amazing experience. Many remember where they were that day, as I remember. The 911 pools were roped off so we could only get to one side of one of the pools. It’s one of those places you could be at for a very long time to realize not only the size of those buildings but the extreme horrible incident that happened there that day.

First time visiting since 9/11. Really beautiful memorial - there are 2 memorials for the 2 towers. It’s worth walking around the edge of the memorial and reading some of the names. Beautiful and moving

This was a very nice museum for a historic tradgedy. The content is very meaningful. We were surprised by how long we spent in there, it was over 2 hours. There is so much to see and read. I could have easily spent another hour in there. I highly recommend visiting.

View of the ground zero memorials. Basically, it's a waterfall on all sides that drains into a square in the center. It is surrounded by the names of those who perished on that day. There is no cost to see the memorials but a cost to go into the museum. Tickets are time slotted, so it's better to buy in advance.

This is always a solemn place but a great way to reflect on the 9/11. Gets really busy because of tourists. Recommend visiting at dusk for the vibrant lights on the WTCs around.

Very big monument for those that died. Impressive to see. The museum is huge and interesting. The only thing that bothers me is selling 9/11 memorabilia. I find that quite insulting. Fees for the museum makes sense but selling hats with 9/11 on them does not sit well with me. It should be open to the public but they should not be selling merchandise as if this was the statue of liberty or something. Very disappointed by the sale of goods.

Beyond words. There is nothing that I can say that hasn’t been said by better people. It is a holy site that brings just tears to my heart when I think about what happened. Come early before the crowds come and just take a moment of peace. What really hits you is that buildings were really not that big and so I thought of the pain is just intense. This is a place that everyone should see. It’s more then just a place for Americans, it’s a site for all humans.

Pretty amazing history here. Phenomenal building with exquisite detail and views. Never really quite understood how massive this building was until I got perspective from out in the bay. One of the most fascinating parts of visiting the Freedom Tower takes place inside the elevator on your way up. Stand with your back against the walls and look across the way at the opposite wall and get ready for the ride

A very emotional place. The memorial is very well maintained. Each name of the deceased is immortalized on the edge of the fountain. If it is the birthday of one of the deceased, a rose is placed by their name. A beautiful place to remember.

An incredible place done respectfully. Surreal and informative gives you a real insight into what happened that day. The room for the rescue dogs was particularly touching. I would definitely recommend a visit to this place when in New York. It was fantastic.

A very moving memorial. Very organized. The museum was intense and a long visit.

It’s just so sad to remember what POOR airport security can do UNITED AND AMERICAN LINES! What a wonderful place to reflect. Just terrible even having to do this. We thank you 9/11 Victims for everything you all had to endure. We haven’t forgotten, we never will forget and you will be avenged.

It’s an outdoor open location for everyone to access. Prominent tribute to the people who disappeared into void. One should visit the place to see beautiful architecture and understand its meaning. The surroundings are upgraded over decades made me surprise is it happened here.

Very moving, sombre experience. Wanted to go here first when I landed in New York to pay my respects. Soothing sound of the fountains, people quietly moving about from one memorial pool to the other, touching the plaques with all those names on. Well looked after and peaceful place to pay your respects and reflect on that awful day.

The pools were impressive, and reading all of the engraved names of those we lost was numbing. The memorial dedicated to the firemen lost was also sad. My husband is a retired firefighter, and he just had no words. The place is beautiful. There is a tree of life that has grown tall but was just a small tree that was found in the rubble. A must-see if you ever get to NYC.

This place is so beautiful and peaceful! The MOST serene place in all of New York City. The pictures do the Memorial Pools no justice as they are truly breathtaking! Being able to go to the pools are free, but you do have to pay to get into the actual museum on site. I didn’t venture into the museum as I could barely hold my composure at the site of the Pools. This is a MUST SEE if you’re headed to NYC!

Wow. Just wow. Absolutely breathtaking. You can feel the emotion in the air when you are there. It is hard to realize two giants once stood in this same location and the streets were insane between them. The memorial is absolutely beautiful. One of the pools was operational and functioning. The other was non-operational and according to security an active crime scene. Not sure what happened as nothing was going on during that time.

The 9/11 Memorial Pools are a powerful and moving tribute to the victims of the September 11 attacks. The two pools, each nearly an acre in size, sit in the footprints of the former North and South Towers. The pools contain the largest man-made waterfalls in North America, each descending 30 feet into a square basin. I visited the 9/11 Memorial Pools on a recent trip to New York City. I was immediately struck by the scale and beauty of the pools. The water is a deep, reflective blue, and it creates a sense of peace and tranquility.

This is a beautiful memorial of a sad tragedy. I came here first time and it’s touching. The fountain pool is stunning. The survivor tree is also a very beautiful story. The Memorial is worth visiting even once so that we never forget. The 9/11 museum is adjacent to the memorial pools. The new World Trade Tower a short walk.

This is a beautiful memorial of a sad tragedy. We've been multiple times and it's always touching. Our most recent visit was less enjoyable due to one of the fountains being under construction and not having the running water... Make sure to walk over and see the operable fountain pool, as it's stunning. The survivor tree is also a very beautiful story. On his first trip here, my son was deeply touched by the story and reached up his hand toward a leaf- in a moment of reflection. Unfortunately it was ruined by a very rude, aggressive security woman screaming at us not to touch the tree. Which we didn't. So we apologized and walked away to find a spot to sit and reflect. We saw the signs to stay off the grass, so we found a concrete structure to sit on, as we saw others around doing. The same woman literally YELLED at us that "those are not seats!" We jumped up immediately and apologized but she was very rude. We meant no harm and were trying to be respectful but she really ruined the mood. I'm all for rules but a little bit of kindness goes a long way, especially in a quiet serene place of reflection where we meant no harm.

Man this place is amazingly done well! It brought back so many memories from that day and I mean they came all at once when I made the turn and saw Ladder 3! The whole place is sone with such respect and honor! It’s amazing how many items are on display. If you can come see this museum.

Went in April 2014, when some of the place was still not completed. It was a hauntingly beautiful place and, despite the many other visitors, it was a sobering quiet atmosphere and experience. Names of the victims are engraved in a giant plaque around the perimeter of the pools which people adorn with flowers through the letters. Apparently, on a if it was the birthday of one of the victims, a white rose is placed in the lettering of their name. I will mention that it was a bit tough to view the pools as someone who is shorter than the average person.

This museum gave me so much emotion, it's almost unbelievable what happened there and to see the whole story. You get so many details of the incident, that helps to understand and have a better view of this tragedy. I recommend to visit the museum on week days. During the weekends the lines are longer. Take your time to hear, read and to relive this story.

I give them 5 stars because the place is nice, but it's also heartbreaking to walk where such tragedy happened. I even enter the museum and I saw people kneeling and crying. But although a very nice place to visit, great price to the museum. Need to show ID and vaccine card to enter. This place make us remember how vulnerable we are and how we can be really strong, TOGETHER.

Beautiful place to see. It's incredible to see all the names on the memorials. You can see a number but reading names makes it so much more than a number. If you can, honor those names by going to the memorials. Never Forget! 🇺🇸 pictures won't do justice!

This is something you must experience. It is truly one of the best put together museum's I have ever been in. The flow of the exhibits, the energy in the storytelling is magnificent. You will cry and you will feel every emotion of the victims, the first responds, the families and if you are old enough you will remember how you felt that day. You will look at the strength of New Yorkers in a different light. It is exhausting! Heartbreaking. Very emotional. Must visit!

It's a emotional experience. The pools - with the names of victims - are very impressive, so the memory of the 9/11 touch the heart and the mind.

Beautiful memorial, worth spending some time here reflecting.

Very sacred.. what a beautiful way to honor all that were lost in the tragedy of 9/11

Beautiful Memorial to visit, I love the way they did to remember all the victims and heroes who died on 9/11 🖤

It's beautiful. May they all rest in peace.