1/5 Chad W. 6 months ago on Google
There’s
a
reason
With
Clarity
isn’t
one
of
the
big
online
retailers.
I
placed
an
order
for
their
Home
Preview.
It
seemed
like
a
great
idea.
I
planned
to
propose
soon
and
wanted
to
see
what
a
rose
gold
setting
would
look
like
with
white
gold
prongs
for
a
two
tone
look.
What
I
received
was
an
all
white
gold
replica.
Frustrating
but
let’s
see
what
they
can
do
service
wise.
I
emailed
them
the
morning
I
received
the
kit
to
express
my
concerns
and
see
what
they
could
do.
No
response
until
the
next
morning.
I
was
still
prepared
to
purchase,
just
waiting
for
their
response.
Well,
the
next
morning
they
had
a
sale
begin.
Great
news
right?!
The
setting
I
wanted
was
not
only
not
on
sale,
it
increased
in
price
by
about
$150.
So
I
was
no
out
an
extra
$150
if
I
purchased
since
they
failed
to
respond
the
previous
morning.
I
called
to
see
what
they
could
do
with
the
price.
I
figured
they’d
just
honor
their
previous
price
especially
since
they
screwed
up
my
home
preview
and
we’d
get
production
rolling
since
I
was
going
on
vacation
in
3
weeks
and
planned
to
propose.
Remi
(service
rep)
kept
insisting
that
I
send
screenshots
of
the
previous
price
for
the
setting,
even
though
I
stated
what
the
price
was
previously.
The
only
thing
they
offered
was
to
send
me
another
home
preview
kit
in
8-10
business
days
which
is
the
exact
same
time
frame
as
if
I
ordered
another
home
preview
on
my
own
(mind
you,
these
are
free
so
I
wasn’t
comp’d
anything).
After
voicing
my
frustration
further,
there
was
no
further
communication
until
I
told
them
I
was
going
to
purchase
elsewhere.
There’s
a
reason
why
companies
like
JA
are
where
they
are
and
WC
is
where
they
are.
If
With
Clarity,
couldn’t
even
get
a
simple
home
preview
kit
right,
how
could
I
be
confident
that
they
would
get
an
actual
engagement
ring
right?
I
can’t
believe
I
was
still
willing
to
purchase
after
they
sent
me
the
wrong
ring.
Their
customer
service
finally
helped
steer
me
in
the
right
direction,
away
from
them.
I
rarely
ever
post
negative
reviews.
I
work
in
customer
service
myself
and
am
very
understanding.
But
when
your
company
just
wants
to
do
the
bare
minimum
for
their
customers,
it’s
simply
not
good
enough.
Do
better.
The
ring
I
purchased
from
elsewhere
is
absolutely
stunning
and
I
can’t
wait
to
purchase
wedding
bands
from
them
as
well.
WC
dropped
the
ball
in
a
big
way.
Updated:
The
company
responded
to
my
review
and
said
they
don't
do
custom
home
previews,
implying
that
they
in
fact
sent
me
the
correct
ring.
I
chose
the
ring
from
the
catalog
with
no
customization.
I
ordered
a
rose
gold
ring
and
got
white
gold.
Customization
with
a
home
preview
had
nothing
to
do
with
it.
Just
awful.
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