Project Expedition image

Project Expedition

Travel agency

đź‘Ť Our Haleakala Sunset Tour on Maui was booked through Project Expedition although the actual tour operator was Polynesian Adventure. The tour itself ended up fine and sunset was beautiful but the experience as a whole had a few glitches and left a bit to be desired. The confusion started in the time... People often mention tour, Project, Expedition, time, trip, great, clients, service, booked, tours,


Address

188 Grand St, New York, NY 10013

Website

www.projectexpedition.com

Contact

(855) 782-3006

Rating on Google Maps

4.40 (53 reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: tour (23) Project (14) Expedition (14) time (11) trip (11) great (10) clients (9) service (9) booked (8) tours (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Tom D. 1 year ago on Google
    Our Haleakala Sunset Tour on Maui was booked through Project Expedition although the actual tour operator was Polynesian Adventure. The tour itself ended up fine and sunset was beautiful but the experience as a whole had a few glitches and left a bit to be desired. The confusion started in the time leading up to our tour. At the time the tour was booked (August 2021) the itinerary was advertised, on both the Project Expedition and Polynesian Adventures websites, as including a stop at the Kula Lodge Marketplace on the ascent and dinner at Cafe O’ Lei at the Dunes after sunset and descent. We double checked our confirmation and the websites in the weeks leading up to our tour (February 2022) and both stops were still listed. I checked in directly with Project Expedition the week before our tour and was finally told that those stops had been removed from 2022 itineraries, evidently due to staffing shortages at the restaurant and the marketplace. So while my wife and I were aware that dinner would not be provided, many of the participants on our tour were not. Unfortunately the websites are still unclear, even in April 2022. When we were picked up at our hotel, the driver didn’t say a word to us, other than to let us know that we needed to wear masks on the bus. We proceeded to pick up guests from two other nearby hotels, and the driver still didn’t say anything. We assumed she was our guide and thought it strange that she wasn’t chatting us up about our tour. We finally stopped at a Safeway grocery store near the airport, which our driver told us was a bathroom stop, and that if we wanted snacks they could be purchased there. It wasn’t until we returned from the store that we found out another bus had arrived with passengers from other hotels, along with the bus which would be our actual tour bus. As we were being loaded on to the tour bus we were informed that whatever we bought at the Safeway would be our dinner. Many passengers had not realized this and went back into the Safeway to buy food, while three others got off the bus right then and announced that they were not going to go. Once we got on the actual tour bus, Mitch our driver was fantastic. He narrated the journey to the summit, stopping at a visitor center for a bathroom break and photos, then explained to us what would happen at the top. The sunset itself was beautiful and memorable. In hindsight, I would have driven it myself to save on the confusion, give us more time at the summit and allow us to hang around to see the stars. As a tour, however, the “Mitch” part of the tour was great. The discrepancies in the tour description and the confusion it caused was unfortunate. We knew what to expect, which is why I am rating the tour four stars. Not everyone had that same experience!
    4 people found this review helpful đź‘Ť

  • 5/5 Harold J. 1 month ago on Google • 181 reviews New
    Great alternative to cruise ship excursions

  • 4/5 Ashley B. 1 year ago on Google • 158 reviews
    My husband did the Wreck and Reef dive (85 feet deep) in Cancun in February. The guides were great, but the trip itself was a little scary. Though he’s an experienced diver, as were many others on this trip, the swells were very high and most people got sick. In fact, one person threw up in their regulator during the deep dive. His regulator was leaking which forced him to buddy dive with the guide until they could reach the surface. The staff was great and very professional, they knew exactly what to do. This is not a basic/beginner dive! It is a fast decent due to the current which does not give you time to check your equipment before descending past 20’. Although this was an amazing experience, my husband stated that he will enjoy more relaxing dives from here on out.

  • 5/5 Monique D. 4 months ago on Google • 26 reviews
    Project Expedition is my number 1 choice for booking tours and excursions for my clients! The staff at Project Expedition is fantastic to work with. They are super responsive and fully invested in all of the bookings they service. I never worry about my clients when I have booked them with the awesome guys at Project Expedition!! It is like having my very own Concierge service just a click away. :-)
    1 person found this review helpful đź‘Ť

  • 4/5 Denise B. 5 months ago on Google • 99 reviews
    Good meatloaf. Friendly service.

  • 5/5 Rebecca W. 6 years ago on Google
    PE was an excellent mix of self serve with expert advise. I prefer to create my own family itinerary rather than just get some stranger to figure out what we are going to do. But in many locations it is tough and time consuming to find all the possible options and make the right contacts. Rob at project expedition filled this gap perfectly. They offer a menu of items to mix and match and gave us some excellent personal advice without any sense of pressure. I avoided the pressure of travel agents who have ties to certain companies or hotels and yet got some really helpful planning assistance. The price was at least as good as I could have arranged directly with the providers of the experiences. Rob was really helpful even surprising us afterward to inquire with a little glitch we had with one adventure (a complete accidental injury to one of our party). It made me feel that had we needed more assistance Project Expedition would have been there for us. I will definitely be using them for every trip going forward. The array of possible adventures was all that we could have wanted. We probably would not have even thought to book a local cooking experience which turned out to be one of the major highlights for the kids and adults in our group. The experiences we booked were seamless and wonderful. The people arrived to meet us when and where they should and all the paper work and payments were pre done so it was effortless. The experiences were professionally run and very friendly fun.
    1 person found this review helpful đź‘Ť

  • 1/5 Eric J. 1 year ago on Google
    Save yourself the grief. Here are the highlights. They reflect availability on a tour. You select it. You pay for it. They then tell you that they will get back to you. When you call them the next day, no one answers the phone. Then you get them on chat and they then have to call the (real) vendor only to confirm that the trip they told you was available is not available and as a bonus, you can have your money back in 5-7 days. Bottom line. They should offer tours to Disney because this is a total Mickey Mouse Operation. Unreal.
    1 person found this review helpful đź‘Ť

  • 5/5 Danielle G. 1 year ago on Google
    A lot of quality tour options in numerous destinations. They also have great customer service. If you have questions about a tour they are quick to respond and help.
    1 person found this review helpful đź‘Ť

  • 5/5 Shannon D. 11 months ago on Google • 57 reviews
    We booked an amazing excursion here during our cruise. Best experience ever. As a travel agent, I love PE!

  • 5/5 Jana B. 1 month ago on Google • 27 reviews New
    As a travel industry professional,PE is always there for me and my clients. Rob & Jeremy and their work hard to make sure all of mine and my client's questions or concerns are handled professionally and with the utmost care. I have been using them faithfully since 2017 and will continue to do so!

  • 5/5 Christy J. 5 months ago on Google • 26 reviews
    I use Project Expedition for a lot of my travels. Everything is generally great. The one time I had a problem, I received quick communication from the owner to resolve the issue.

  • 5/5 Niki R. 3 months ago on Google • 15 reviews New
    Used many times love their services

  • 5/5 Kim V. 5 months ago on Google • 8 reviews
    I use them for my clients and myself for different tours

  • 2/5 Will 1 month ago on Google • 6 reviews New
    Booked a dive with them. Emailed me back the next day saying it wasn’t available but I could go somewhere else the next day from when I booked. Said I would do that and they emailed me back again saying it would be more money. Kind of annoying, should have told me that up front but oh well I said I’d pay the extra money. Payed that and they emailed me back again saying that that dive wasn’t available as well. So didn’t get to go diving and have to wait to get my money back. Should have just booked through a dive shop directly. I wouldn’t recommend them for anything that you’re trying to book in the next few days. Just look up places and book direct.

  • 5/5 Erica L. 9 months ago on Google • 6 reviews
    We had a fantastic day exploring Chile and seeing penguins with our guide, Sean. He was incredibly knowledgable and did a fantastic job telling us about all of the areas we passed through during our trip to Zapallar, Valparaiso, Chile! We were even able to go out on the boat and get close to the penguins. It was an incredible adventure. ABSOLUTELY recommend.

  • 4/5 Karen K. 6 months ago on Google • 4 reviews
    Used this company for transportation from Vienna airport to our VRBO. Also for a day trip to Salsburg. Both were perfect. Would use them again

  • 1/5 T P. 1 month ago on Google • 4 reviews New
    AVOID! Rude staff, customer service skills awful. They take money but then tours are not available, so if your looking to just send your money to a company that holds your money for 5/7 days for nothing in return this is for you. They are great at ghosting people only. So my advice.. use the other well known tour companies and save yourself time and hassle and use your hard earned cash with a company that deserves it. Not this one

  • 4/5 Alicia R. 10 months ago on Google
    Had a 3 hour long snorkeling excursion in Punta Cana that was amazing. Pick up from our resort was on time and the vehicle was clean and the driver was friendly. Snacks and drinks were provided on the boat and we were able to play our own music. Transportation back to the resort was late, though, and the only downside.

  • 5/5 Kay F. 2 months ago on Google • 3 reviews New
    This is my only go to site for personal excursions and clients. Within the last 12 months, I have booked excursions in Jamaica and Aruba and in prior years, New York. The customer service team is incredibly responsive and go the r yea me to ensure you have a the experience that you hope for. I am a huge fan of Project Expedition!

  • 5/5 Ashley A. 1 year ago on Google
    Love project expeditions. We use them for everything but mostly for private transfers.

  • 5/5 Rochelle D. 3 years ago on Google
    As a travel consultant, I seek out the most reliable tour operators for my clients. Covid-19 has proven that a collaborative and trusting travel consultant/tour operator relationship is worth gold. From the top down, the PE team is always available to proactively assist in trip planning and equally handles problems with efficient professionalism.

  • 5/5 Shenaka S. 2 years ago on Google
    I absolutely love it. I am a Travel Agent so this really helps me with my clients.

  • 5/5 Sara N. 2 years ago on Google
    As a Travel Agent, I like to surround myself with quality suppliers. Project Expedition is my go to supplier for tour and transfers! They can make just about anything happen. I recently needed to reschedule a bunch of tours because my clients flight was cancelled and her cruise itinerary was changed and Jeremy handled it all for me without any problem. They are the best!

  • 5/5 Audrey H. 1 year ago on Google
    I book several excursions with Project Expedition for my clients and they do not disappoint! Very reliable and excellent service!

  • 5/5 Shake ur beauty With Janine A. 1 year ago on Google
    Love this place. It's so pretty inside. Lilly and her staff are amazing , super friendly and always make me feel welcome. I love my lashes so much I will definitely be returning

  • 5/5 Jason E. 7 years ago on Google
    Had a great time with my friends on holiday. Project Expedition did a great job of arranging our tours. I can highly recommend the volcano hiking in Guatemala!

  • 5/5 Carrie M. 7 years ago on Google
    It was great working with Project Expedition. There were so many tours to choose from and their customer service response time was lightning fast. Everything went exactly as planned, no problems. Thanks for a great time! #EscapeWithCarrie Travel Consultant at Diana's Destinations

  • 5/5 Ursula M. 7 years ago on Google
    Great service! Rob from Project Expedition really helped pick out the perfect trip for me. I ended up going Rafting on the Pacuare River in Costa Rica and it was beyond amazing. The team helped tailor the trip to my needs and went above and beyond to help me with any questions I had and offer assistance with other parts of my trip. I will definitely be using their services again!

  • 5/5 Jared S. 7 years ago on Google
    Absolutely amazing website! Best way to see tour options for your favorite travel destination. I used this site for a trip to Costa Rica with a some friends. You will not find a site that has more options and information with easy online booking. The employees are quick to respond and very helpful answering any questions and recommending tours based on your preferences. Wish I could give 6 stars.


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