Staff was rude. Asked me if I was wasting his time or not. I purchased a ring but the bullying got too much after they made fun of something I said earlier. The sales person was acting really bougie. As a customer, I don't think asking for decency and mutual respect is too much.

was originally happy with our purchase, bracelet was pretty and fit nice. Less than 6 months later the "silver" bracelet snapped in half.... contacted the sales team to get an exchange done for a new bracelet. I followed their instructions and mailed it to the repairs address with the order number and address to mail the new bracelet to. its been 6 weeks since i mailed back the broken bracelet. Ive tried reaching out via chat if my bracelet was received or if they issued and new bracelet, and now they have ghosted me.

Cool bracelets but not such cool staff...too abrupt, a bit rude, and just not that helpful or understanding in listening to an issue I had with a purchase. Fix your staff then I'll come back for more

This company shows nothing but contempt for its customers. I purchased a bracelet as a gift for my boyfriend and was told that he could return within 30 days to swap it for one he preferred. When I gave it to him we realized that one of the small links was broken. He brought it to the store and the clerk told him it also showed signs of wear - the plating was rubbing off at the clasp - so they would not allow him to swap it. They sold this in a damaged and worn state and refused to take responsibility for it. Their customer service department refused to respond to my emails once I pointed out what their sales clerk had done I.e. sold a product in an unfit state. What is their business model - replace customer service with kombucha?

Got a really good experience at the shop! Usually buy stuff online but since I was in town, most of the item were there. Very nice to be able to try out all the jewelry!

Absolute trash quality for the price and zero customer support. The designs are cool but I'd avoid buying anything from Miansai ever again. I've attached a picture of my broken tie clip which I wore exactly two times.

Ordered online two weeks ago. Miansai took my money instantly, but I had to call to get a confirmation number from them as nothing was sent to me. All they replied with was that I'd get a confirmation once it shipped. It's two week later and I've made two calls today to see what the status is of the order. Spoke to two people who sounded as though they could care less about the fact that almost 400 dollars was taken from my account 2 weeks ago without any word from the company. Terrible customer service and terrible business model which seems to be: "Get the money, but after that, don't worry too much about the customer, cause we have their cash already". Spend your money elsewhere. These people absolutely don't respect your or your money.

Bought a watch from here a couple years ago, and it's decent for the price point. Time came for a replacement band and a new battery, the guy in the store said apparently they don't handle stuff like that. So much for repeat business ... would of happily paid for the service from the original manufacturer. Will not be coming back here again.

When I first saw their products online I was pretty excited and went to dumbo to find their stand. However, the staff was acting weird, not helpful, and rude for the entire time. The quality of the jewelry is not as expected. Over price and rough. I was glad I tried on before I bought it online without seeing the actual piece. Will never consider this brand again.

Very poor quality. It took me a long time to admit because I love the design, but a few necklaces and brackets later, most useless within a few wears, I will never again be buying miansai. Shame.

I went to the airstream in Montauk, NY for fourth if July. I was so excited to find some pieces to bring home that would remind me of my trip there and one piece turned out to be a birthday gift from my best friend. A week later one of my bracelts chipped and the other was which is the tricolor completely unscrewed and fell off. I knew I had 30 days to return or exchange so I reached out by phone and left two messages with no response. Then I emailed with no immediate response. Then I contacted the employee I purchased with who said she would get in contact with customer service. They emailed back, I replied and still have not heard back from an email sent on Aug 14. I sent a few more emails with no reply. In the meantime we had no other choice but to dispute charges until it was figured out, which are still pending by the way. Labor day weekend we planned another trip to Montauk. I thought perfect! I can go to the place I purchased them and return there since she know what's going on...WRONG. Since it has been over 30 days there is nothing that she could do about a return or exchange and I would have to reach out to the customer service. I explained and showed her the no response emails and suggested that they do reach out to me by phone to handle it all so there is no confusion with emails and no responses. She took my information and said I should hear back next week. Well, the week has gone by and another week with no response. To say the customer service is lacking would be an understatement. All I wanted was exchange the pieces and it has been very difficult.

I took a gamble buying a couple pieces from this brand online. To my surprise, the shipping was free and arrived the following afternoon, nicely packed. The pieces look great and as advertised. I'm not a jewelry connoisseur but it's a good look! I'll continue experimenting and monitoring the quality of these over time.

Horrible quality! Don’t buy the gold vermeil, this is what I got after wear for 2 months. I know the gold layer will be gone eventually but no expect so soon! And customer service also horrible! No reply !

Very chic, minimalist shop with a great selection and helpful staff. The layout is a little weird given the space, but overall I found what I came for (and more) and enjoyed browsing.

Very friendly and knowledgeable staff, great selection of modern jewelry.

The best jewelry ever

Absolutely atrocious customer service and poor quality products. would not recommend to anyone, do your homework before purchasing. I had purchased a necklace online and it arrived within the shipping window. However, the product only lasted 4 months before breaking after minimal wear. I attempted to return under warranty and have been back and forth for over a month trying to get a refund done properly. Was issued the wrong refund amount 3 times, a store credit (after being notified that they're having issues with international shipping - which doesn't work for me) and being unable to actually chat with anyone. Will not be buying from them again.

Quality is terrible. Bought a ring here and within 2 weeks the plating came off. Go somewhere else.

I accidentally told the workers the date instead of my birthday when I was signing up for their email and then had to correct my answer and I felt ashamed 😭 but great store, they're really nice!

I received a bent item (due to packaging) when ordering online which is not ideal. Support proved helpful, and I decided to have it replaced in-store rather than online. It was acknowledged that the packaging was less than ideal, and they provided me a replacement seamlessly.

My friend and I were greeted upon entry with a sign that said the tea bar is closed today. The biggest disappointment as I was dying to try an iced tea. Staff is friendly, at least during my visit. Yes, I read the mixed reviews of the service. One customer walked in asking to return something. And being the eavesdropper that I am, I heard the sales person go "Can I have it?" as his first words. I did leave with a beautiful thin bracelet. The men's jewelry is unprotected, and all open for try-ons. Cool, but not safe.

I had a great experience working with Jonathan here. He helped me with an exchange for a bracelet and went above and beyond to make recommendations that best suited my personal style. He was very friendly, a good listener and took his time showing me my options based on his recommendations.

I wanted to compare how things looked online vs. in-store. Online, the items look much weightier than they actually are in-store. The items looked extremely overpriced - you're paying $50+ for a thin piece of sterling silver or bungee cord. I did not see the value in their offering.

Amazing and calmingly zen store experience. Wonderful selection of gold and silver bracelets and accessories from this Brooklyn based foundry. They're doing a great job here at Miansai. They're bordering on becoming too commercial so they have to watch it. Great teas being served here though.

The most beautiful store in NY

Some the most unique and inventive jewelry for both men and women I've ever seen. Customer Service is second to none!

Great staff, great selection. Very attentive and friendly. I'll be back!

Such a cute store. They have the best items. You can also stop for a coffee and drink it outside in the garden

The only place in SoHo I have found that will willingly and happily ice any of their tea options. My new go-to for iced tea in the city!

These guys in the SoHo store were super helpful with my first ring purchase. They walked through all the steps of how to take care of it, and even replaced my initial ring with a new one when it'd developed unexplainable damage only a week after. Great customer service, and of course great looks! 👌

Bought all of my holiday gifts here!

I got to the store in Soho at 10:45, waited over an hour and the staff never showed up to open for 11. Multiple customers were waiting outside along with me, the cleaning lady had to open the door and told us someone will be here soon they’re running late, no one showed up so we all left.

Really solid men's bracelets + rings; had a great experience, including with the staff, on our recent trip. Always stop in anytime we're in town 🤙

Cool shop, wasnt very amused with staff. Very dull and looked like they didnt care to sell anything.

Favorite jewelry store!

Amazing place and service.

Great service, super happy with everything got myself a new bracelet

Jewellery and tea, together. Never seen it before, but works a charm. Christopher is a total gent. 10/10 fit-out.

beautiful jewelry for both men and women. very unique and I both a hook bracelet and a necklace. very happy with my purchases. check them out online but it's much better to go try them on at the store. my friend who wasnt interested in going changed his mind and bought a bracelet. sales associate was very nice and helpful.

Great service

Tea selection deserves to be noted.

cool jewerly

I purchased a 14K solid gold necklace, not gold vermeil which is sterling silver coated with a thin layer of gold. After failing to locate the 14K hallmark and only a "925" - a hallmark for sterling silver, I took it back to the store and asked where I might find the 14K hallmark and if they might have a magnifying glass which could be helpful in locating it. The unfriendly, unenthusiastic clerk said that he was "confused" as to why I needed to see the 14K hallmark, and why I needed a magnifying glass! He then proceeded to defend the less than gold color of the necklace, saying that yellow gold is "tacky". Real gold, 24K, 18K, even 14K which is only 58.3% gold, are all supposed to be yellow! I wasn't intending on a refund but at that point, I asked for one, and I probably will not be purchasing any gold items from them again.

Caramel cream brûlée black tea Is the BEST drink in town

I've witnessed this brand grow from their basic answer bracelets to their industrial pieces of today. Great work with metal and other materials to accent your outfits. This particular location has a wide selection of matcha tea with each of the store staff on rotation at the matcha bar. If you want to shop for accessories, or want one of the best matcha experiences in NYC. This is the place to go.

Great customer service. Very cool stuff. I we got 2 cuffs. I will definitely be checking these out online.

*Updated Whilst problem 2 has been resolved I've had radio silence on issue 1 despite submitting numerous support requests. Their website clearly states to contact support however they don't seem to be able to handle these requests. Original review below. - Really poor experience shopping online with 2 huge issues: 1. I purchased a gold Arden Ring which within less than a month of wear has started to tarnish, I've sent multiple support requests to no response. 2. I returned 3 items in an order and only got refunded for 2, leading to a £150 shortfall. Again numerous messages and no response so having to dispute the card payment. Really disappointing. If someone from Miansai reads this it's in relation to order 30232856, but I'm not hopeful of any response