1/5 Lana W. 8 months ago on Google • 1 review
I
do
not
understand
the
hype.
TERRIBLE
customer
service.
I
was
not
greeted
when
I
entered
(and
I
entered
twice
because
I
ended
up
coming
back
later
in
the
day)
nor
was
I
asked
what
I
was
looking
for.
I
didn’t
see
them
greet
anyone
who
came
in
after
me,
either.
Not
a
single
word,
not
even
a
hello
or
a
smile
which
was
off-putting.
Jane,
the
lady
everyone
seems
to
rave
about,
never
spoke
or
even
looked
at
me
once.
When
I
spoke
with
her
assistant,
it
was
extremely
awkward
and
didn’t
feel
welcoming.
She
seemed
uninterested
in
helping
me.
I
heavily
agree
with
the
other
reviews
in
that
if
they
realize
you’re
not
here
to
spend
a
ton
of
money,
they’ll
treat
you
dismissively.
It’s
also
not
first
come
first
serve.
I
was
waiting
at
least
15-20
minutes
completely
by
myself,
and
they
were
DEFINITELY
helping
people
that
came
in
after
me.
In
fact,
I
began
to
notice
that
they
were
helping
everyone
in
the
store
EXCEPT
for
me.
After
a
long
while
of
waiting
in
silence
I
managed
to
ask
the
assistant
if
she
could
help
me,
and
she
said
“let
me
finish
helping
that
person
first”,
which
is
understandable,
but
then
I
clearly
saw
her
helping
another
person
who
came
in
after
me.
I
feel
like
they
were
serving
people
that
looked
like
tourists
(especially
white
people)
because
they
seemed
to
be
willing
to
spend
more.
In
the
end,
this
older
man
behind
the
counter
in
the
far
back
of
the
store
ended
up
helping
me,
but
he
took
his
sweet
time
picking
up
trash,
reorganizing
some
stuff
behind
the
counter,
etc
before
finally
making
his
way
to
me.
Also,
that
man
had
been
sitting
behind
the
counter
by
himself
at
the
back
of
the
store
the
entire
time—I
actually
thought
he
was
only
a
repair
man
and
not
willing
to
do
sales.
Now
I
know
he
CAN
do
sales
because
he
ended
up
doing
mine,
but
then
why
was
he
sitting
in
the
back
of
the
store
alone
this
whole
time?
I’m
really
trying
to
give
the
benefit
of
the
doubt,
but
the
disrespect
was
far
too
much.
There’s
also
a
few
other
things
that
didn’t
make
sense,
like
how
they
said
$25
was
the
nonnegotiable
price
for
a
charm,
but
when
I
came
back
later
in
the
day,
they
told
me
it
was
$20.
It
was
a
very,
very
small
charm,
so
the
price
for
what
it
was
and
the
material
it
was
made
of
was
incredibly
overpriced.
It
is
not
a
cheap
store.
Also,
their
selection
isn't
particularly
unique...the
rings
were
unimpressive
and
overall
it's
literally
just
like
any
other
jewelry
store.
By
the
way,
I
came
back
later
in
the
day
because
the
first
time
I
went,
they
ignored
me.
I
thought
they
were
too
busy,
which
is
why
I
came
back
later,
but
seeing
as
they
continued
to
ignore
me
when
I
returned,
it
is
not
an
issue
of
being
preoccupied,
it
is
an
issue
of
attitude,
profiling,
and
poor
customer
service.
I’m
not
the
type
of
customer
who
demands
princess
treatment,
so
for
me
to
be
this
disappointed
is
an
entirely
new
low.
I’ve
never
even
written
a
review
before
but
I
feel
the
need
to
because
of
how
bad
it
was.
I
was
disrespected
and
would
not
come
here
again.
I
did
not
feel
welcome
at
all
and
I
do
not
at
ALL
understand
what
makes
this
place
unique
from
the
many
other
jewelry
stores
in
Chinatown.
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