1/5 HW Y. 1 year ago on Google • 2 reviews
I
NEVER
write
google
reviews
(I
am
too
lazy
to
contribute
time
to
write
it)
but
this
recent
experience
I
had
with
this
store
made
me
want
to
write
a
review
for
the
very
first
time
so
that
I
can
save
other
people's
time
who
may
want
to
visit
this
store.
As
many
others
already
mentioned,
HORRIBLE
CUSTOMER
SERVICE!
We
walked
in
to
look
at
diamond
rings
and
the
old
lady
(who
looked
like
a
manager
level
or
higher)
bluntly
with
very
obviously
annoyed
facial
expression
asked
"you
have
appointment?".
Ok
-
I
understand,
asking
bluntly
is
fine
I
guess...
Not
trying
to
be
a
picky
customer
here.
Gets
sales
associate
but
still
MANY
problems...
1)
Because
we
look
like
Asian,
the
sales
associate
automatically
assumes
we
are
Chinese
and
starts
talking
to
us
in
Chinese.
I
understand
that
there
are
many
Chinese
in
the
Asian
population,
but
it
is
very
disrespectful
to
just
assume
someone's
nationality
and
starts
speaking
in
a
certain
language
that
is
not
English.
2)
We
go
upstairs
to
look
for
rings,
and
the
sales
associate
just
STANDS
there,
no
questions
asked,
and
stares
at
us
to
ask
questions.
We
had
come
into
the
store
with
certain
questions
prepared
of
course,
but
still,
no
greetings
whatsoever
compared
to
other
high-end
jewelry
stores.
When
we
pinpoint
certain
rings
and
ask
if
we
can
see
them,
the
associate
just
takes
it
out
of
the
case,
gives
it
to
us,
and
total
SILENT
again.
No
comments
about
what
type
of
design
is,
what
carat,
what
color,
clarity...etc.
Even
a
5
year
old
could
take
it
out
and
show
it
to
us
because
apparently
they
think
they
don't
need
to
explain
anything
to
the
customers.
Even
when
we
ask
questions,
they
answer
them
in
maximum
3
word
sentence
and
no
elaboration.
For
those
who
wrote
the
review
saying
they
think
they
treated
you
badly
because
you
wore
"plain
clothes"..
you
are
wrong.
They
STILL
treat
you
horribly
with
bad
customer
service
even
if
you
go
in
with
"luxury
brand
clothing
and
jewelry"
LOL
SO..
just
very
bad
service
overall
whatsoever
is
a
very
good
explanation
for
this
store.
The
staff
who
looked
very
high-up
(manager
level
or
higher)
was
even
rude
so
i
honestly
don't
know
how
these
google
reviews
will
actually
be
taken
into
account
to
educate
their
staff
in
terms
of
respect,
courtesy,
and
how
"average"
service
should
look
like,
but
someone
from
the
main
HW
company
needs
to
see
all
these
google
reviews...
seriously.
Because
your
staff
is
ruining
your
brand
names
LOL
Summary:
Any
other
high-end
jewelry
stores
will
have
farrrrr
more
better
quality
service
than
HW.
If
you
are
looking
for
HW
style
high-end
jewelry,
just
go
to
GRAFF
-
they
are
like
few
blocks
up
from
HW
and
honestly
their
service
is
far
more
better
(can't
even
compare)
and
exceptional
and
they
actually
think
about
their
clients
unlike
this
store.
We
bought
some
pieces
at
GRAFF
so
we
were
expecting
somewhat
same
quality
from
HW
since
they
are
considered
"rivals"
but
after
visiting
this
store,
NOT
EVEN
CLOSE
TO
IT.
Even
if
I
found
something
that
I
super
liked
at
HW,
I
wouldn't
have
bought
it
here
because
of
their
poor
quality
of
customer
service
and
how
they
treat
their
clients.
This
took
me
a
long
time
to
write
it,
and
as
I
said,
I
am
a
person
who
doesn't
write
reviews.
But,
I
took
extra
time
to
write
this
long
review
this
time
because
I
genuinely
want
to
save
other
people's
time
-
because
we
all
want
fun,
lovely
experience
while
shopping
for
jewelry,
right?
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