1/5 Sharon M. 6 months ago on Google ā¢ 2 reviews
Date
of
Visit:
9/17/2023
I
recently
had
an
extremely
concerning
experience
at
Mount
Sinai
Urgent
Care,
which
I
feel
compelled
to
share
to
warn
others
about
the
potential
lack
of
adequate
care
and
attention.
Upon
my
visit,
I
was
having
breathing
difficulties,
a
critical
condition
that
seemed
to
be
underestimated
by
the
attending
medical
personnel.
I
had
informed
the
doctor
that
the
oximeter,
which
read
a
100%
oxygen
saturation,
has
known
design
flaws
when
used
on
darker
skin
tones
ā
she
dismissed
what
I
said
and
informed
me
that
they
use
it
on
people
with
darker
skin
all
the
time.
Iām
a
data
scientist,
I
am
familiar
with
these
issues.
My
struggle
to
breathe
was
palpable;
however,
the
doctor
appeared
to
discount
my
assertion,
displaying
an
alarming
lack
of
concern
or
knowledge
regarding
the
potential
inaccuracies
of
the
oximeter
reading.
Rather
than
addressing
my
distressing
respiratory
situation
with
urgency
and
care,
I
was
shockingly,
passed
off
to
a
medical
assistant
and
not
offered
any
supplemental
oxygen
to
alleviate
my
breathing
difficulties.
I
was
left
isolated
in
the
examination
room,
feeling
neglected
and
in
distress,
gasping
for
air,
without
any
medical
intervention
or
support.
An
ambulance
was
called,
and
upon
arrival,
the
EMTs
were
visibly
shocked
by
the
absence
of
any
medical
assistance.
It
was
disconcerting
to
witness
the
surprise
and
concern
from
the
EMTs,
professionals
accustomed
to
emergency
situations,
over
the
lack
of
immediate
and
appropriate
medical
response
from
a
reputed
urgent
care
facility.
The
EMT
told
the
ER
staff
about
me
being
left
alone
without
any
treatment
when
they
arrived.
My
experience
at
Mount
Sinai
Urgent
Care
was
marked
by
a
severe
lack
of
medical
acumen,
responsiveness,
and
a
blatant
disregard
for
patient
welfare
and
urgency.
It
raises
grave
concerns
about
the
competency
and
training
of
the
attending
medical
staff
and
leaves
one
questioning
the
reliability
and
quality
of
care
provided
at
this
facility.
Patients
entrust
medical
professionals
and
facilities
with
their
lives
and
well-being,
and
it
is
disheartening
and
frightening
to
think
that
this
trust
could
be
so
egregiously
violated.
I
hope
that
no
one
else
has
to
endure
such
a
horrifying
experience
and
that
immediate
corrective
measures
are
taken
to
ensure
patient
safety,
care,
and
respect.
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