This place was simply amazing. The best clinic I EVER went to. The workers are all super nice. I went for the free STD check and the service here was phenomenal (and all the workers are really happy and make you feel relaxed). Shout out to Candace who was extremely comforting and professional. I'd definitely recommend coming here.

The doctor was super nice and informative. There was inevitably some wait time but the whole process felt quite efficient. I'll share my timeline below for anyone who wants some reference. Overall it took me around 1.5 hrs total to see the doctor and get all the tests, and honestly it's incredible that all of this is free (I know it's not 'free' as we all pay taxes but it's a good use of the money). Highly recommend. Arrived 8:14, 5 people ahead of me. By 8:30 they start letting people in and separating the lines based on the service we need. There are around 13 people in line by now. By 9:00 I finished all the registration for first time patient. By 9:40 I was called in by the doctor, and by 10:00 I got treatment and finished all testing.

Some experience and tips to share if you’re considering to visit 1. They have two types of visit: (a) doctor visit (b) express testing only (this sharing is based on my doctor visit) 2. No appointment required, walking in is totally fine. In fact, I could not find any appointment info😅 3. EVERYTHING is FREE!! They don’t ask for insurance information. The site also don’t do any billings. 4. You should expect a long wait (it’ll take roughly 3 hours from you start waiting in the line to the end of the visit, if you’re seeing a doctor) 5. Check the weather and dress accordingly, because you’ll be waiting outside of the building for a while. 6. No need to check-in when you arrive, just join the line. The staff will come out to ask if you’re seeing a doctor or just here for the testing. If your seeing a doctor, they will give you a ticket. If you just wanna do the testing, they will pretty likely to bring you in to the building and skip the line. 7. Arrive no later than 9:30 for morning visits if you’d like to see a doctor. Because they have have a capacity limit and might not give you a ticket for doctor visit if you get there too late. I got there at 9am and my order is #23. 8. All the staffs are super nice, welcoming, patient, respectful and inclusive. No discriminative things observed. 9. It’s an all-in-one facility. You can get test, doctor diagnosis, and treatment all at once in a well organized order. 10. You can get test results notifications via emails and texts if you provide those. You can also check on their patient portal when it’s available. They’re just really bad at marketing and it’s hard to find much information about the site, but regarding the fact that it’s 100% free and the amazing experience, there’s literally nothing to blame about. Hope this can help. (I myself was really confused before visiting but turned out was a really good site overall) Definitely recommended!

The std clinic service here is getting better and better each time I must say Comparing to before Covid. It was maybe a 1.4 out of 5 star for me then. So thanks and Keep up with the good work! Especially the express testing service here in and out in 30 minutes, not including the queue. Therefore, I would suggest to arrive before 8 am in the morning or 11:45am before they go for lunch, if you want to get in and out. Also, they apparently refuse intakes whenever they reach capacity of the day.

Someone from this clinic called and advised me I can get certain (non-COVID) vaccines there at any time of the day and with no appointment—in fact, they don’t take appointments. I took a day off work specifically to complete this vaccination. When I got there in the middle of their hours, they denied service because they had reached their capacity. In fact, you can only receive vaccinations or testing if you get there by 8:30 AM and begin to wait to in line, which contradicts the walk-in basis they recommend over the phone. The manager admitted their telehealth advisors consistently miscommunicate the clinic’s availability. They “apologized” and asked me to return the next day at 8am as if I can just take another day off work especially for them. They refused to make an exception to correct their mistake. Management has done a poor job addressing this, which apparently has been happening for a while. This is a bad patient experience.

The MD office closes at 2pm due to over capacity is ridiculous. I understand due to covid you have capacity restrictions but I have been here twice at 2pm and 3pm both days they said I cannot visit the MD due to over capacity. You NEED to open back up other facilities in Queens to resolve this issue like the Corona clinic. I have traveled so far into Manhattan just to receive this disappointment. Please figure out this capacity issue or open other branches back again.

I cannot recommend this place enough. It’s the first place I’ve found that does testing without needing medical insurance, so I was expecting a longer wait, but I was in and out in just over an hour. The technician who took my blood was so sweet and catered to me since I often get faint from having my blood drawn. They’re big on privacy which I super appreciate. Need more places like this in our country to make sure we’re serving our underprivileged groups & prevent the spread of STDs! Note: I went at like 5:10pm on a Tuesday (the only day that they’re open in the evening) and the wait didn’t seem to get longer the whole time I was there. Can’t speak to the wait time on other days/at other times 🤷‍♀️

Don't waste your time here. Tried to go in with my husband today to his appointment. I was informed that I had to wait outside the building (yes... outside) for him to finish, despite my telling the ladies in the front that he is my husband, and I have the legal right to be there. I have never felt so humiliated or disrespected in my life. I understand there are protocols to follow, but that does NOT give a person the right to outright disrespect another person... even when one party is on the job. Cruel and disrespectful receptionist definitely left a horrible taste in my mouth. PLEASE find others who will be able to show kindness, compassion, and respect- three things that are sorely lacking with this office. UPDATE: In response to the response below, I did inform the front desk staff, upon return, that it was essential for me to be in the visit, as the reason for my husband's visit directly impacts my physical health. I continued to be disrespected and made to feel as though I was doing something wrong, despite advocating for my legal right to be seen by a medial professional. Policy or not, the way I was treated was horrible. I stand by my initial assessment that the front desk receptionists be coached in how to show compassion for those seeking medical attention, no matter the reason.

Such institutions deserve a special place in my heart invoking a glimpse of hope in the human kind. Professional, fast (faster than most of the private clinics), and free (pay/use insurance if you can). You are from nyc and you do not have their test-report web account? -- I am not sleeping with you.

They are so polite here and sweet. Only location I go to. People forget that sometimes getting std testing can be a bit uncomfortable for people (esp younger adults). This staff are welcoming and warm and are sincerely compassionate

Friendly staff. A bit of what I think was an unnecessary wait when I went on a Wednesday and there were pretty much no other patients, but still a good experience. Kathleen Chiu is the best… super friendly and made me feel so comfy while getting painful shots 😅

I hadn’t been to this location in nearly 5 years and it’s changed a bit. I arrived a just before 9am when I was told the office opens at 8:30. There were about 8 people ahead of me. At around 9:15 a security officer came out to ask what each person was there for and hen separated the lines accordingly. By 10am I got into the clinic and waited maybe 30 more minutes before I was called. I really got along with the staff as they were all polite and always gave eye contact. I especially bonded with the nurse, Evelyn. She and the entire staff were very helpful in understanding procedure and with how to set up for potential future visits. I live in Harlem and for the last few years it’s been consistently miserable with the website saying they provide services but them telling you they don’t. Or they would require you register online but the website would either crash or tell you to go into the clinic instead…. typical NYC runaround. Coming to the Chelsea Clinic was a pleasant surprise in how just all around great they are. Still, be prepared to wait even if you cannot figure out how to make an appointment (which nearly impossible).

I had an amazing experience at the clinic (Remember you must get an appointment for testing). Fast and very educational service, I was already done with my testing after 25 minutes. Workers at the clinic were kind and helpful when answering a couple of questions I had and the way the educate people is very kind. People usually have the idea that public services aren't good which might be true however the service at the clinic was outstanding.

Beyond obsessed with this spot! Going for STI testing is rarely something you look forward to but everyone here is so kind and friendly and efficient that it’s legit an enjoyable experience. I went on a Tuesday (when they have evening hours) and was in and out in less than an hour – but not before sharing some laughs and sweet moments with the great staff!

You have to come on the earlier side, before 11a if possible. Been like this since BEFORE the pandemic. I’ve been going here for about 3 or 4 years and it’s always been like this, though I’m sure it’s more strict now due to the pandemic. It’s a free clinic, if you really need the free services make sure you get there early. I , too, have been turned away for coming too late, and this was 2018/2019. Everyone I have ever interacted with here (over about 5 visits) has been very respectful and professional. I can’t recommend this place highly enough, they have been really helpful thru a couple scary times.

Yes, it takes a lot of time, but that is because they are so thorough. Everyone was wonderful, answered all my questions, and made me feel comfortable. I got there 20 minutes before they opened and was number 15, so I would recommend getting there early.

Not sure about other cities, but service like this in NYC is just outstanding, sweet and caring. Great place for annual std check. Felt so warm after my first visit here on a chilly day! Thank you to all the staff here!❤️

Excellent staff- from security all the way to Doctors. Great environment. Nothing but a 100 percent positive experience.

Discriminates against trans people openly. Misgenders clients to their faces after being corrected and looking at paperwork confirming their gender. Highly unprofessional and gross behavior.

I was standing in line outside for 2.5 hours until I was called and then I waited another 1.5 hour in the waiting room. They only have one doctor. The person who does the intake process takes a 20 minute break after each patient. If they are understaffed why don't they shut-down the clinic or on their website let people know that it takes 5 hours to get tested. The staff are very slow and waste so much time walking around and chatting. Very in inefficient. Waste of tax payer money like anything else that City does.

So far this place is horrible. I go there and there's a huge line just for staff to come out and say the system is going down. Okay, I understand but she then says go on the website to call and make an appointment. Nobody there wants to pick up the phone and when they do they hang up immediately. How is this "staff that cares". It's obvious they do not. Look else where.

I was referred here by a friend a few months ago. I arrived very early, there was a bit of a wait, as expected, but not to long. The facility was clean and followed the COVID protocols, which I appreciated. The staff was friendly and welcoming. I was assisted by Evelyn who was phenomenal and made me feel very comfortable. I do plan on returning and recommending the clinic to others.

I just went in, things were quick and simple - however, they need an update in their blood borne pathogens training. The person who drew my blood dropped the opened needle packet on the ground, proceeed to pick it up to put into my arm. Literally rolled eyes at me when I asked for a fresh pack and fresh gloves after touching the literal ground underneath the draw chair. Otherwise the experience was easy and chill lol

This place is definitely a gift! I cannot say enough good things about this center, the staff, and services. The staff is extraordinary and friendly, and I always feel at great ease with them. The services and testing are extremely efficient and quick, and I am always very surprised. I went in the middle of the week and it was not busy. I always do an online scheduled appointment beforehand a week before just in case and this is the best way to guarantee a quick visit. I appreciate this center very much!

HORRIBLE SERVICE, CLOSED ON A WEEKDAY AT 1PM? A BUNCH OF LAZY PEOPLE SITTING THERE WITH THE DOORS OPEN DOING ABSOLUTELY NOTHING... DISGUSTING PLACE

I was here accompanying a friend of mine and arrived at 2:10pm. A dismissive lady told us it was a "bad time to come." Even though hours posted state closing is at 3:30pm. She was also somewhat confrontational. I get that people want to go home exactly at 330. However, I explained the urgency for my buddy. The office manager TOTALLY redeemed the place. I even apologized for being a bit short fused, but my friend was gonna just give up and go home while in pain!! After the office manager assessed the situation he was seen right away. Thank you to all the staff for your professionalism!

I got there at 9am on a Wednesday and I was finished by 1030. only a few people ahead of me. process was seamless and everyone was really nice. I’m waiting for insurance to activate at new job so this was a great option - completely free and very thorough.

The staff was fantastic, so nice and informative, I had a great conversation and learned some very helpful info. Pleasantly surprised. Changed how I feel about doctor visits.

It says no appointments. Why did you ask if I had an appointment? I would if I could. No, instead I waited to be told they were at capacity. In fact, they could have told me earlier, but apparently they need to wait between people in line to inform them I guess. I saw them dismiss the person in front of me and because I couldn't hear them, I waited an extra ten minutes for them to tell me. Also the website has no information. Get a Twitter or something; at least that way there is better communication.

My first time ever at a clinic. Evelyn is amazing! She gave me the information I needed, she made me feel comfortable and truly took care of me. I definitely feel safe here and I'm so glad these services exist in such a great place !

Always had a great experience here. Very thorough staff and friendly too. Get there around 8am to be in the first group to get seen. Evelyn is amazing, sad to hear she won’t be downstairs anymore but she has always been a blessing. Also Maria the phlebotomist, so kind and caring.

AMAZING !!!!! From the moment I walked in , kindest people ever , fast , organized , tested for everything, given pep for free coz I have no insurance, special thanks to Brenda ! THIS IS THE BEST CLINIC I’ve been to . Thank you for being so nice , supportive and quick .

What a relief. I'm not American but was spending some time travelling through the States and needed to get some tests done. Without having a local doctor or insurance, I didn't even know where to begin. Quite an anxious situation to be in. I read the previous reviews on this place so thought I'd try my luck. All the staff were truly wonderful - very friendly and super efficient. The nurse I had was delightful and put me at ease. I didn't have to pay a cent and was in and out in under an hour. I had some technical issues registering and logging into the Patient Portal to get my results later on - but that's not the fault of the clinic. Luckily, I didn't require any further treatment or consultation but if I did, that would have been totally free also. Such a great service to the community - even if it's not your community like in my case!

I've had great experiences here and really appreciate this place. As an LGBTQ patient I felt very welcomed and they were thorough and knowledgeable.

Amazing staff, great service and worth any wait for free testing if you can make it before 3 pm

Amazing folks, clear about wait times and really do help you go fast. Treatment and testing with dignity and understanding.

This is an institution that would make anyone proud to be a New Yorker. This place treated me with kindness, and got me in and out in good but not rushed time. I could not recommend this place highly enough!

I feel i wasn't treated as well as they should have. Went there for help / a shot for my problem and didn't receive any . So now I'm waiting for riverside clinic to open . I'm treated much better there.

I've visited in May of 2021 and I had a great visit.. with all the individuals I came in contact with was professional and courteous.. keep up the good work!

I’d give this place 10 stars if I could. Even though I was visiting from overseas, the staff, nurses and doctors went above and beyond to ensure I received treatment. Very friendly, professional and courteous.

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Great Clinic, with great staff. it’s a very clean & comfortable setting. wasn’t many people which lead to no waiting. Great for free HIV/STI testing. But other close related questions can be asked too. I highly recommend for men and women.