I came here twice for an in-clinic abortion. The first time I was denied service because they had too many patients and they told me I should schedule it early instead of taking responsibility for over scheduling. I was very open with my needs and what week I was during pregnancy. Mind you, this is a hard decision as is… second time I was there from 8:20am to 12:45pm. Protesters were outside but staff guided me in. Decent staff. Overall I think this clinic needs to be better schedulers. Nobody should have to go here twice because service was denied on THEIR part. They need to prioritize people further along, have express clinics for people using the pill method. Have a schedule rule “in-clinic abortions are taking from X to X time” in order to be seen. Do better! Jan.2024 - you cannot book any service online although it says it on the website/google/phone line. You must call to book any service. Be prepared to wait.

The wait time is ridiculously horrible !!!! They book patients all in the same time frame. I came 35 mins before my appointment and still waited hrs to see someone ! They expect people to be with you during a termination pregnancy but you legit have to sit and wait to see a doctor for hours which makes the person that’s waiting for you to leave ! I sat at this clinic for over 2 hours just to see a doctor (what’s the point of making an appointment) … the clinic doesn’t even have a lot of patients ! Just seems like the nurses are sitting around doing nothing ! I do not recommend this location ! At all

Girl at the desk is talking about who she sleeps with, how the guy is an “old man” and how she would or wouldn’t marry men. And showing each other photos of men instead of paying attention to their jobs. They are making me and everyone else uncomfortable in the room. Not exactly professional or good topic of conversation for a Planned Parenthood. Lots of customers are here and on edge to begin with, this does not help. Please get rid of employees that act like this.

I went yesterday for my appointment and absolutely everyone that I encountered was amazing! Super kind and caring and made me feel as comfortable as possible. I wish I remembered the name of the last person that attended me. All I know is B. Kane as far as her name, not sure if that’s her but if so, she was my absolute angel. Thank you guys so much for the positive experience.

This place sucks imagine booking an appointment and then being told you are not in the system. As bad as it sounds it happened 3 different times! I thought being pregnant and having a abortion was a time sensitive situation. They keep pushing the appointment to another week later my gf will be pregnant by the time they actually try to see her. Don’t go here best thing I could recommend!!!!!!

I had a miscarriage and needed a D&C. I traveled from Georgia to NY because the price of traveling and the D&C were cheaper than the D&C procedure in Georgia (nearly 5K). I was extremely sad, hurt and scared during this entire process. Every staff member that I encountered was nice, gentle, caring and patient with me. I truly appreciate all of their help through this tough time. My appointment was at 1:20, arrived at 1:00 and left around 6:30. This is a public facility serving the public, with that being said be prepared to wait and do it graciously. Every establishment is understaffed and you cannot rush peoples health so come with entertainment and no complaints.

Lovely experience here. The staff was organized, friendly, and seemed genuinely happy to help. I went in for a wellness check and they set me up with birth control the same day. Its a crowded center as it services all of Manhattan, so be prepared for ~1.5-2 hrs total visit time. If you want a plush experience, go to your primary care doctor. If you want a simple, productive appointment, this is a great option.

Really good in clinic abortion experience from start to finish. Staff was nice and helpful, and I was done in 2 hrs and 45 minutes on a busy Saturday morning even though they say the whole process could take anywhere from 4-6 hours. Key is to make your appointment early at 8am if possible. They accept almost all insurances unlike other clinics, so my procedure was no charge.

Everyone at this facility is exceptionally nice. There is no judgement whatsoever and everything is explained in dept. I was an entire hour late for my appointment and was still seen and taken care of. The entire process including wait time was about 3-4 hours including check-in, lab work, sitting with a counselor, and having the procedure done. They do book patients for the same appointment time and aren’t letting people accompany you because of covid which sucked. Your escort waits in a separate waiting room all together. Otherwise would recommend this facility

This location is taking excellent precaution due to COVID-19. The staff is wonderful starting with the front desk. Vivian did my Nexplanon implant and I would definitely recommend her. She has amazing bedside manner, is highly knowledgeable, and the process took less than 5 minutes! Overall, I spent an hour and a half at this location.

The staff were very thorough and caring, ensured that all my birth control inquiries were answered. Great financial department which are based on sliding scale factors and basically gotten my entire consultation/treatment without any charge. Great service overall, cannot ask for any better.

I came here after an insurance change made a follow-up colposcopy unaffordable with my typical gynecologist. I was nervous walking in, but every staff member made me feel welcome, safe, and comfortable. The doctor and nurses were patient with my questions, walked me through the procedure every step of the way, and gave me stress balls and a warm blanket to help ease some of the anxiety. This was my first time back at Planned Parenthood in just under ten years, but I felt more cared for here than I have in all the "fancy" offices around New York. I'm so grateful to every staff member, and to the Planned Parenthood organization for providing such an amazing service to women.

My entire appointment went smoothly. Sadly, the building was pretty nippy. There weren't many "protesters" when I left, but you can tell the effort they put forth to make sure none of the patients feel/ are harassed.

Amazing experience here. Front desk staff, financial advisor, and Nurse practitioner were all wonderful. The absolute best healthcare experience I've had since moving to the city. 10/10 recommend

They were all nice and if you had any questions they answered all of them. They make sure you know what's going on and make sure you feel comfortable. My experience with them is a 10/10. If you looking for a place to go that makes you feel nice and safe. I require you to go to them. You also get a box of snacks, extra pads, comfortable socks, and important information you need to know.

I don't have complaints about the staff or the doctor, or even the wait time (was prepared for that), but the bill, at $406 for a wellness check, came as a shock. I feel that it would have been cheaper if I had gone to any private doctor. It seems that once I said I would pay on my own rather than see a financial counselor for pay assistance options, I basically signed up to subsidise patients who paid reduced price. Interestingly enough, I paid less than half this price in Brooklyn Heights a couple of years back. I will definitely look into other options next time because this is anything but affordable.

Very professional, compassionate and informative. Offers many reproductive and pregnancy options including outstanding abortion services.

It's pretty well run and considering the cheap prices and many free services, I'm willing to wait a while. Glad its here inthe community.

I’m sitting in the waiting room and so far I have to say everyone I have encountered at this location have been very nice and patient. I was nervous coming here because of the reviews I have been reading but I gotta say I feel pretty comfortable. So far no complaints :)

Everybody in this clinic is extremely polite, friendly and welcoming, starting from the security check in guards at the entrance. Doctors and practitioners know how to make you feel comfortable.

My boyfriend and i come here occasionally for his appointments. He is very familiar here with the doctors and is comfortable with them. What I don’t like is that the nurses here simply don’t care! every single visit they keep calling out his dead name rather then his preferred name which is in the system. This has happened one to many times already and im sick of it! This location needs to do better!

Very disappointed! Had to be admitted into the hospital 3 days after my procedure at planned parenthood because the did not take anything out. Now I’m stuck wondering what exactly did they do while I was under anesthesia if nothing was out? I was 6w 0days. Three days later I was literally 6w 3 days. Had to miss work. Had I not went to get an abdominal ultrasound for something completely different, I would’ve never known I was still pregnant. Staff was okay though…

This place SCAMMING people! I paid nearly 400$ for a full panel sti testing. They only tested me for 3 things. When I called they kept telling me I will receive a call back. Called over and over for over a week and finally after getting no answer on why my results are missing I asked for a refund. They said I have to come in in person for it. So I did. They told me to sit down and wait. After the lady came out and gave me a phone number to call and said they will give me a refund. Now I'm on my way back home and I realized the number she gave me is the same number I've been calling. SAVE YOUR MONEY and go anywhere else but those scammers who don't care neither about your health or your money!

After my visit yesterday, I would have to say I don’t think I’d chose this planned parenthood ever again. It was PACKED out, the “movement” was slow. I arrived early as stated too. My appointment was 11:10, I arrived 10:55. Be prepared to WAIT and WAIT and WAIT. With little to no response or basic general responses to what they tell everyone. I wasn’t seen / had my treatment fully until 3:15-3:20PM. I had to sit and wait all DAY long, so you’re telling me it takes anywhere from 4-6 hours of what? WAITING. Because paperwork takes 5/10 minutes and an ultrasound takes 10 minutes, the rest was spent waiting WHY? Because it was so PACKED. After care was fine, except I had to go and FIND nurses to escort me out of the place. I won’t return to this sight. The other location is much nicer less of a wait time. To say the least, please read all reviews before coming.

The best experience of hospital i had. They make you feel very comfortable and they give all the information you need. Affordable prices. Thank you so much for take care of me when I need.

This gets a 5 star. Nurses and staff were all wonderful during both my appointments here! Very attentive, friendly and helpful. Very supportive throughout everything. I highly recommend this place if you’re in need of anything or in need of help! Overall great experience

Dr. Lauren was very kind and treated me very well. She was patient with the translator and explained everything very clearly. Thank you very much for your attention. 🤍

SUPER SUPER HORRIBLE PLACE! I came here with my friend for an appointment at 11am, but they kept us waiting till 3pm. They put my friend to a wrong room first, and then denied to treat my friend because they ran out of medicine, but soon they told us the doctor was under a training, and later they told us again the doctor was out for lunch. WHAT A STUPID PLACE!!

I went there yesterday. Medical staff and provider were nice but front desk lady ain’t it!! They were the ones who duplicated my charts and registered me as new patient wrongly and she was upset about it when I checked in. She won’t allow me to speak for myself and I felt disrespected. As a person who works in medical field myself I found it unprofessional and rude.

Can be a bit slow but that’s all I can complain about. They answer all my questions (& I ask ALOT) but always leave out knowing more and definitely more confident. ❤️❤️

Everyone was incredibly kind and attentive - every single nurse, the doctors,.. - and I felt cared for every step of the way. They all made me feel not judged and safe. Was definitely an unexpected silver lining!

This place was great. Everyone was so nice and patient. They had good security, you feel safe. They are well equipped and have everything necessary. The place was super clean and they had sanitizer everywhere.

Prepare to wait an hour to pick something up . The people that work here completely forget about you until an hour passes and you remind them that you need assistance.

I just have to say thank you! I’m very grateful to the staff and the doctors, in just two hours they did exams and check-ups and I was even able to start my birth control with them! They were helpful and very professional with me. Very grateful with the attention and help I got!!!😀