New York Eye and Ear Infirmary of Mount Sinai image

New York Eye and Ear Infirmary of Mount Sinai

Eye care center

😠 I was scheduled for surgery on August 4th. On August 3, at the end of the working day, they call me and tell me to bring a referral from the therapist the next day. Was it really that difficult to let me know ahead of time. Without this referral, my insurance won't pay for my surgery. I am very... People often mention appointment, time, surgery, hours, experience, waiting, staff, doctors, doctor, care,


Address

310 E 14th St, New York, NY 10003

Website

www.nyee.edu

Contact

(212) 979-4000

Rating on Google Maps

2.80 (428 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 AM to 4 PM
  • Wednesday: 8 AM to 4 PM
  • Thursday: 8 AM to 4 PM
  • Friday: 8 AM to 4 PM
  • Saturday: 8 AM to 4 PM
  • Sunday: 8 AM to 4 PM
  • Monday: 8 AM to 4 PM

Featured Reviews


Frequently mentioned in reviews: appointment (30) time (25) surgery (21) hours (19) experience (18) waiting (18) staff (16) doctors (15) doctor (15) care (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Нью-Йорк �. 1 year ago on Google
    I was scheduled for surgery on August 4th. On August 3, at the end of the working day, they call me and tell me to bring a referral from the therapist the next day. Was it really that difficult to let me know ahead of time. Without this referral, my insurance won't pay for my surgery. I am very disappointed, my sugar has risen and I am in a terrible depression. I think this is discrimination against blind people like me. How can you treat your patients like that?
    11 people found this review helpful 👍

  • 1/5 Devon W. 2 years ago on Google
    Made an appointment on the website for follow up after eye surgery. Went in at 9 for my 9:30 appointment. Receptionist took my name and information, did not ask if I had an appointment. I assumed she looked me up on the computer and found my appointment. Nope. She assumed without asking that I was a walk in. Gave me my papers, which apparently was marked with WI on the top, a code I would not have understood even if my vision wasn’t still completely blurred from surgery. I spent 8 HOURS there. At one point they dilated my eyes and then ignored me for so long that they had to dilate me again. I kept asking at the front desk why everything was taking so long but got no answers. Finally at the end, after a literal 8 hours, they recommended I come back in 2 weeks. I said I was never coming back after this horrible day, and they informed me I should make an appointment next time. This statement finally cleared up the confusion. I explained that I had an appointment, needing to prove it by describing the steps I went through yo do so. They explained the walk in confusion. I was blamed for ‘not being clear’ when I registered. I never went back. I’d rather go blind.
    10 people found this review helpful 👍

  • 1/5 Miguel G. 7 months ago on Google
    I recently attempted to schedule an appointment for my 4-year-old autistic son at this clinic, and unfortunately, the experience was highly disappointing. Upon calling, I was informed that a walk-in visit would suffice, which struck me as odd, but being a first-time visitor, I proceeded as advised. Upon arriving at the clinic with my son, I headed to the pediatrics department on the second floor, as instructed. However, to my surprise, the front desk personnel insisted that I needed a scheduled appointment to be attended to. I explained that I had specifically called to make an appointment and was told otherwise. The response I received was “that was not me” so unapologetic and dismissive, no accountability for her staff.leaving me with no choice but to leave. What was truly disheartening was witnessing the second floor with plenty of available space, which was apparently reserved exclusively for appointments. The lack of empathy and refusal to acknowledge the misinformation given over the phone resulted in my son missing a day of school. I must say, the customer service during this visit was below expectations. I anticipated a more understanding and compassionate approach, particularly given the inconvenience and its impact on my son's education. The clinic should prioritize clear and accurate communication with patients, especially those with special needs. Additionally, fostering a culture of accountability and empathy among the staff would significantly enhance the overall patient experience. I sincerely hope the clinic management takes this feedback seriously and conducts a thorough review of their processes and staff training. Such improvements are essential to prevent similar incidents from occurring in the future. In conclusion, I cannot recommend this clinic based on my experience. The lack of proper communication and customer service left me feeling frustrated and disappointed. I hope my feedback contributes to the clinic's commitment to bettering their services and providing a more pleasant experience for all patients.
    9 people found this review helpful 👍

  • 2/5 Jay I. 2 years ago on Google
    I adore Dr Wieder and only continue to come here because i trust him with eye sight however I have been on the phone waiting to get through for over an hour. The roads are too dangerous and I can’t make my appointment later today. I am trying to call to reschedule and it’s very important my eyes are seen. Every time I go, I wait minimum of three hours. One day, I had an appointment at 830am, I got there on time and was not seen by the Dr until 2p. Please work on office admin process. It’s just so poor.
    7 people found this review helpful 👍

  • 1/5 Santos P. 4 months ago on Google • 47 reviews
    Have a huge issue with the billing dept. Good luck if you are Over billed and try to reach anyone to correct it. I had this issue , it was referred to a supervisor only to be sent to collections after months of trying to resolve it. Still trying to resolve it 10 months into this. Just sad. Happy to say 6 months later maybe not so happy also. Went to collections rather than call me. I paid the agency the proper balance and cut out the hospital. What a group over there.
    5 people found this review helpful 👍

  • 2/5 Mohammad O. 1 year ago on Google
    Very bad experience eye cilinc on 8th floor only 4doctors. Front desk attitude is like they are doing you favor by attending you almost 4 hours haven’t seen the doctor yet
    6 people found this review helpful 👍

  • 5/5 Bonnie E. 1 month ago on Google • 222 reviews New
    Don’t know what’s up with all the bad reviews but my experience was good-friendly front desk staff, speedy service and resolution of my issue with compassion and promptness!

  • 1/5 Daniel K. 2 years ago on Google
    I feel really bad that this place is managed so poorly unfortunately! I visited this place today for a pretty bad eye infection I had. I called in the morning and they told me that you can just walk in without any appointment. When I asked "what is the waiting time", they said max 2 hrs. Since I trusted Mount Sinai and was willing to wait to see one of the ophthalmologist there I showed up at 11 AM. I waited for 5 hours and at the end I felt so weak and dizzy that I had to leave because my blood sugar was critically low. I asked the staff and nurses several times that, "could you please at least tell me when will I be seen?" and the answer every single time was "we don't know!" "It might be 30 min or it might be 3 hours". Or in my case never! Honestly, I don't put the blame on staff and doctors or nurses by any means. I respect the staff and I am sure they are doing their best to accommodate the huge number of patients. However I do put the blame on the management or whoever runs that service. This is a PATIENT's SAFETY issue. Keeping patients in the waiting room for such amount of time has no logic behind it. The patient's flow can be managed much better using variety of methods that are developed by other hospitals. Next to me there was an elderly gentleman who almost passed out and I felt so bad for him because he waited 6 hours to be seen and he also had a pretty bad eye infection and needed to see the doctor the same day. I do not recommend this place at all to anybody and I will ask my friends and family to avoid it at all costs. Once you go there and experience it yourself, you will understand what I mean! very sad!
    5 people found this review helpful 👍

  • 1/5 Ad Y. 2 years ago on Google
    Doctors are good but the hospital lack organization. Staff is very rude specially the billing and authorization department is very bad. They actually lie and provide inconsistent information. Also, I saw that the hospital management responded to few comment below and gave the impression that they were going to take an action. However, they provided a general phone number of the hospital instead of a direct extension, which is useless. 02/05/2022 - The form that you have provided below doesn’t work. Please post a real phone number and a real email address. So far you guys have given fake phone numbers and fake complaint forms. The leaders of this place will have to be embarrassed and ashamed publicly. This behavior assured me that our lives are in the hands of crooks. 02/15/22 So far I am still unable to resolve my issue.the link below still doesn’t work.
    5 people found this review helpful 👍

  • 1/5 Red A. 6 months ago on Google
    I was referred to Mt. Sinai’s Eye and Ear Infirmary by a doctor from Mt. Sinai’s nearby Union Square location to run a culture on an infection in my eye as they believed it to be fungal in nature. I could not open my eye due to intense sensitivity after 12 days of other symptoms in the same eye and non-steroid eye drops were not working. It did not appear the E&E Infirmary nurse had the notes from my Union Square visit, so I shared verbally. The nurse was very thorough in her duties, note-taking, and expectation-setting, and the observing student was kind. After an hour and a half, I saw a young physician for a first time. He performed a visual examination and came to no concise conclusion. No culture was taken. He asked if I had new sexual partners to which I responded no. He vigorously scrubbed my eye with a dry cotton swab quite painfully with no warning, and managed to swing the eye equipment into my stationary head without acknowledging or apologizing. He dilated my eyes, and I went back to the waiting room for approximately 2 more hours. Patients were playing music out loud via cell phone and speakers, and there were dozens of people waiting. Staff had no control over the space. Upon my 2nd visit with the doctor, I was asked if I ever get sores around my mouth. I respond with a no. Combined with the question regarding sexual partners, it was pretty obvious what direction he was leaning. He takes another look, clearly does not have a set diagnosis other than his herpes hunch, informs me someone else will take a look, and then audibly speaks with 2 physicians just outside the room I am waiting in. The first topic of conversation was “why he didn’t regret taking a job at Mt. Sinai, but…” which lasted about 8 minutes (while the waiting room remained full). Then specifics of my case are shared. The three physicians enter the room. The 2nd physician did not get within 3 feet of me and fairly immediately suggested Valtrex as the logical route. While I did not catch, as they were not shared, the 2 additional physicians’ names, I want to note the 3rd did seem to genuinely care and actually examined my eyes. With no culture at the first doctor’s request, the trip to the Eye and Ear Infirmary was a poor use of time that led to no additional aid. On my way to schedule a follow-up appointment, I was given grief by the man who was scheduling. I could see him clearly with my one good eye, but he thought it best to lecture me on where “his” line started (not a single other patient in the room), as if I’d be back to use that information again. My advice if you are referred here on the spot is to get an external second opinion and to not waste your hours at this location, especially if you have severe symptoms. If you are insured, you can easily set up and get to 2-4 appointments with personal care in the time it takes to wait here. While anecdotal, I did not get the sense that this was a rare or unique day. Total time at the infirmary was over 4 hours and they did not prescribe me anything the initial physician at Union Square could not have in a fraction of the time. As a first-time patient at Mt. Sinai, I won’t be willingly returning, and would never send elderly family members here. I will actively inform friends and family of my experience and where to go instead. Total bill was $700 after insurance. Unofficial diagnosis was incorrect.
    5 people found this review helpful 👍

  • 1/5 SWORD 4. 4 months ago on Google • 22 reviews
    Eye clinic resident doctors are not supervised and are not good, Avoid the clinic if possible. We had a nasty girl resident who wasn’t good with kids and did not know what she was doing. No mask, and rude!! Horrific experience for me and my kid!! Everyone walking around with no name tags. It’s a do what you wanna do environment. Less than a star!!!
    4 people found this review helpful 👍

  • 1/5 George S. 4 months ago on Google • 6 reviews
    This place appears to be extremely mismanaged. I had a 1130 am appointment, at 3:45 hrs I hadn't been seen as part of a follow-up. I saw some pre-exam shortly after arriving and ours later, I could see other patients getting impatient and the B desk person unable to provide an adequate response or justification for the lag in care. One patient, an 83 year old who arrived shortly after me was toldhe had 16 patients in front of him. The delivery of that message caused someone us to just walk out. I tried making another appointment but that too became challenging. I don't recommend this place for any eye care. This is NYC I'm sure thier are alternatives treatment and care facilities. Terrible patients care.
    4 people found this review helpful 👍

  • 1/5 Jake T. 3 months ago on Google • 3 reviews New
    New York Eye and Ear has become a disaster. I’ve been going to this hospital for 35 years but since Mt Sinai took over the management it has gone off a cliff. Wait times have tripled and the staff seems over worked. If they really cared about patients instead of making a dollar they would schedule visits appropriately. I waited almost 4 hours for my last regular “follow up” appointment. Makes me wonder if the operating room is as chaotic. My doctors are great but I’m seriously thinking of going elsewhere for eye care. Sad to see how far this historic great lady has fallen.
    4 people found this review helpful 👍

  • 1/5 Miyuki M. 1 year ago on Google
    I was accused of lying by the secretary, Yvette, who answered the phone. I had a referral in for a hearing test and was contacted BY THIS OFFICE to schedule an appointment. When I called back, they told me that they never received such a referral and no one ever called me. I told them "I'm not lying; you left me a voicemail." Eventually, after I fought back, she found my referral. Nonetheless, I've never been treated with such contempt by a doctor's office worker. I was incredibly offended. The tone was shockingly unprofessional. I hope someone from the office reads this review and holds this person accountable.
    4 people found this review helpful 👍

  • 5/5 BETTY J H. 5 months ago on Google
    I came to this place 2 weeks ago, and I had a very good experience there. The nurse asst. was very nice and helpful. I saw Dr. Chang. He was very helpful and if he wasn't sure about something he asked his supervisor. I plan on going back there soon and I hope to see him again!!!
    3 people found this review helpful 👍

  • 5/5 Maximilian E. 8 months ago on Google
    I had ENT surgery here a few days ago and had an absolutely wonderful experience. All the staff here, front desk employees, nurses, doctors, etc… they were all so gracious, accommodating, and kind. I was anxious about having surgery, as one is, but all the staff put me at ease. It was a quick and painless process. I’m glad I had my surgery here. If you are scheduled to have surgery here, don’t fret. They are as professional as they come. Thanks again Mount Sinai!
    3 people found this review helpful 👍

  • 1/5 rizon a. 8 months ago on Google
    Worst hospital management in NYC. I went there with my 75 years old grandma as walk in because they said so. But They didn’t mention over the phone that you have to kill your whole day to see the golden doctor. After waiting for 3 and a half hours, I have asked how long I have to wait more. They replied that they don’t know about it. I mentioned that my grandmother had feeling sick after sitting long hours. Still they didn’t do anything. Staffs are horrible. Peoples who came after us as walk in left in 1-2hours. I think there is something hidden about serials of patients. I won’t recommend anybody to come here. Please save your valuable time.
    3 people found this review helpful 👍

  • 1/5 Atif B. 2 months ago on Google • 28 reviews New
    I got a eye surgery done. The doctor said to pick up my prescription from pharmacy at 338 E 23rd street. so that I don't get infection. They never sent the prescription in. I called a bunch of times the same day and the next day. They made promises that the prescription will be send to the pharmacy but Nothing. They said, we emailed the doctor and it will be done soon. Nothing. These people would rather you eye get infected that truly take care of it. Let's simply call it BAD WORK ETHICS.
    2 people found this review helpful 👍

  • 1/5 Andrew “Roons” Y. 6 months ago on Google • 9 reviews
    Abysmal health center. 6 hour wait on Sunday. 2.5 hour wait on Wed even with appointment. Not one person in the entire building available/capable to draw blood necessary to diagnose my condition. 3 jabs, 0 hits. My Primary’s lab tech, lovely Jamaican lady taps in under 10 seconds. Sent to Union Sq. lab but staff weren’t aware they close at 5:45pm, not 7. Horrendous organization and planning. Non existent attention to detail. Poor bedside manner on an occasion. YOU prescribed me 5… FIVE mg tablets. Why does the resident keep saying 15??? The bottle is right in front of him. His notes are on screen yet has to ask me, the guy who’s seeing you for bad eyesight, to read the minuscule type on a bottle of meds that again, YOU prescribed!!! Not coming back. Would rather restart my case with actual doctor and not residents.
    2 people found this review helpful 👍

  • 5/5 Nick B. 1 year ago on Google
    Went early in the morning and was seen promptly after admitted. Process was smooth and doctors were very thorough when diagnosing my issues. Visit took a few hours but that was to be expected given the number of other patients. Highly recommend.
    2 people found this review helpful 👍

  • 1/5 JABED A. 1 year ago on Google
    Very very poor experience. They never can follow the timeliness. My mom's surgery was in 11:30 but they started at 1:30. When I asked someone (maybe she was a physcian) that the air is on and my mom is chilling but she replied that I'm lying and air isn’t on. But it was on and I could feel the air. Also before the surgery they told my mom that ECG or EKG, but after sending the results they told her that she needs to do both. Very poor experience from everyone there.
    2 people found this review helpful 👍

  • 2/5 Tina J. 1 year ago on Google
    The service you receive is good, but the doctor's and service IS EXTREMELY EXTREMELY SLOW!!!! I had a 12:30 PM appointment, it is currently 2:57 PM and I STILL HAVE NOT SEEN THE DOCTOR !! Some of us cannot call out of work to take a loved one to a doctor so if you have an appointment schedule, as the doctors and staff, honor it! Everyone here moves super slow and some of the techs act as if the clients are poor people in society and are above them. Actions and mannerisms speak volume.
    2 people found this review helpful 👍

  • 1/5 Jay B. 2 years ago on Google
    The doctors are good and the facility is clean but I can’t give any more than 1 star if they NEVER pick up the phone at the retina center. Over 1 hour on hold? You can’t even get through at all on most days. If you do have an appointment there - you will be there half your day. Are you serious? Get new admins.
    2 people found this review helpful 👍

  • 5/5 Eli P. 1 year ago on Google
    Was assisted by the best staff. The front desk attendant was extremely helpful, and nurse Stacy was so kind and efficient in administering care; she made sure we saw a doctor right away. Everyone, from start to finish, was truly lovely.
    2 people found this review helpful 👍

  • 1/5 Sonny R. 2 years ago on Google
    After waiting a month for an appointment with a specialist, then almost three hours of waiting for my appointment in the waiting room I was told the specialist ‘wouldn’t see me’ not couldn’t, wouldn’t. She was there but just wasn’t going to see me. What the actual hell is going on over there. I was billed a month ago to setup this appointment and I’m sure I’ll be billed today. This place is an actual nightmare. I feel bad for the residents who are working there. This place shouldn’t be able to treat patients this way. It’s basically malpractice.
    2 people found this review helpful 👍

  • 1/5 Jaime N. 2 months ago on Google • 36 reviews New
    Stay away from this place... The reception team needs a spiritual cleansing..they are rude and have no empathy.. Next if you have appt or no appt ..doesn't matter you will sit there and wait long time.. Once inside the doctors are residents they don't take time to explain to you the issue it's like you are in science lab .. I had laser surgery and honestly I should have gone elsewhere. .there are many choices ... Don't go here it's bad ..Bad ..bad.... I contacted my primary doctor and asked to be sent somewhere else .. City MD sent me to this facility and I waiting for referral to Union square eye Doctor..they have 3.9 on Google reviews I'll take my chances with them any day ... Stay away from this place .. Thank me and everyone who reviews this horrible place . 1 good review 20 negative ..should tell you something. .
    1 person found this review helpful 👍

  • 1/5 Daler V. 2 months ago on Google • 12 reviews New
    They don’t have any responsibility, they play with people’s sense of humor, they don’t allow themselves. How is it possible to work with these doctors, why is it human, where is human right, how is it possible to play with people on people, it’s a mockery, they don’t care, they don’t work for this job should be to every professional doctor and not some kind of mocking people, this is not possible, thank you for your attention, I would not like to dedicate this place and I do not want to suggest it to anyone else
    1 person found this review helpful 👍

  • 1/5 S S. 2 years ago on Google
    Terrible eye surgical coordinator department. Doesn't even know how to speak to patients and schedule surgeries in an efficient manner
    1 person found this review helpful 👍

  • 1/5 Lil Lady P. 1 year ago on Google
    Wish I never had to come here. Very very unprofessional. Waited on a registration line for almost an hour. They canceled my appointments twice. I haven't been able to reschedule within the three months that they've been canceling. In short, choose another eye specialist. This is always a chaotic experience and I'm tired of their service. They have to do better.
    1 person found this review helpful 👍

  • 5/5 Elena M. 2 years ago on Google
    I love it because I have around 30 years going to the same hospital. The waiting time is not that long. Is really clean the personnel that works there is really nice. The Drs. are nice and good. In general I will recommend it to my friends.
    1 person found this review helpful 👍

  • 1/5 Samantha A. 2 years ago on Google
    I just called the eye clinic right now (8/5/21, 9:54am) to schedule a cataracts surgery. I was excited to finally get through since no one called me back on 8/4/21 after someone put me on hold for 30 minutes. The person who picked up was very rude and hung up on me. Terrible customer service. Will be happy to complete any survey about this so that it's recorded and no one else has to go through this.
    1 person found this review helpful 👍

  • 5/5 Juan C. S. 2 years ago on Google
    Ranked N#12 best Hospital of NYC. Very nice people.
    1 person found this review helpful 👍

  • 5/5 M A. 1 year ago on Google
    Feast for the eyes, waiting room Retina Specialist on E14th st & 2nd ave.,artist's entertainment platform, patron's delight Anassuming offices for New York City's renowned opthalmologists. Busy and efficiently handled by 2- person staff at front desk.
    1 person found this review helpful 👍

  • 1/5 Daisy N. 1 month ago on Google • 17 reviews New
    Never do a walk in after 5. 3 hours and I am still waiting. This is way too long to wait for an eye doctor. The ER is faster.

  • 2/5 daniel t. 2 months ago on Google • 7 reviews New
    They don't make appointments supposedly they call you on the phone some time in future

  • 5/5 Alexa B. 3 months ago on Google • 3 reviews New
    It’s a great place.

  • 5/5 D M. 1 year ago on Google
    I highly recommend Dr. Anthony Fam. Had a very good experience over all with the clinic. Went here when I could not properly get diagnosed after see two doctors near my home. I saw Dr. Fam four times over the course of two weeks. He took the time during each appointment to fully examine my eye, explain what exactly was going on, and next steps. He was very kind and personable. Would definitely request to be seen by him in the future if needed.

  • 3/5 Emily G. 2 years ago on Google
    I’ve been going here with my grandmother for years. For the past 6 months, the waiting time seems like it has been increasing every time we visit. We always get to the appointments 15-20 minutes early and they don’t attend us till 10-15 min after our set appointment. We spend more time waiting then actually seeing the doctors and being attended. Often we are here for 3 hours just to check my grandmother’s eye pressure. No complaints about the doctors. Staff are also nice and attentive. Just the waiting time. I hope this can be fixed soon

  • 1/5 Diana C. Benalcazar D. 4 months ago on Google
    If I can give this place less than a star I would but this place is a headache. My father had an appointment at 1030 am. We arrived an hour early and its close to 1230 and we still have yet to be called by the Doctor. Its unreal, you literally have to to take a whole day to be here. I need to find a better place.

  • 5/5 Pamela Y. 2 years ago on Google
    On March 17th I underwent an eye surgery. I had read the reviews online and was concerned! This was my first time having a procedure here. However my experience was one of professionalism and good care! Katherine registered me and explained things clearly as I had to sign papers. My surgery was scheduled for 10:30 a.m. I had to be prepped and the nurse Emma went over my medical records. She was personable. I waited with other patients in a room with social distancing! My dr came to see me and I was taken in by 10:33. The surgical team of Dr. Sze Wong treated me with care! After surgery, nurses Sheena and Nicole took care of me in recovery! I appreciated the care I received thru out this surgery! I wanted to write this review so others had another perspective. Pamela Yee

  • 1/5 Lily Z. 2 years ago on Google
    Had a question about medical clearance for a scheduled surgery and could not reach anyone after trying for days. Calls to office during business hours always go straight to the answering service, who take down messages marked as "urgent" that never get returned. Will not be getting surgery here -- not enough time to do labwork now and do not trust my ability to get in touch if there were complications afterwards.

  • 1/5 Phillip K. 1 year ago on Google
    Service was good with little wait time. However, went for irritation in the nose, and the doctor did a quick 10 min exam and prescribed antibiotics and ointment, and was charged $1600. The bill states a 30-44 minute exam. Do not go to this place that has unethical billing practices and overcharges ridiculously.

  • 1/5 Ani S. 1 year ago on Google
    I am a resident physician practicing in the Bronx (Internal Medicine) I called this location this morning to set up an appt for an annual eye exam. I get that our medical systems are over-burdened and staffing is an issue, but this was just something else altogether... The woman who answered was rude and patronizing towards me - "don't YOU know you'll have to pay out of pocket for contacts?" Surely, the more appropriate response here is, "ma'am while your insurance will cover the ophthalmology exam, please note that contacts are out of pocket." I was also put on hold multiple times, it seems, to discourage me from making an appointment. Well it worked. Thanks for letting me know in the worst way possible.

  • 1/5 Jonah H. 1 month ago on Google • 1 review New
    Absolutely nightmarish experience trying to even schedule an appt. I think they have a team of operators operating as a fortress to keep you on hold at all costs until your spirit is broken and you give up. I was determined to stay on after the first person (the right person) picked up after 1 minute then sent me to the general operator after not listening to my request for an appt, who sent me to another operator, who sent me back to the first person, who put me on hold for 30 min, then dropped in to say hello after putting me on hold for another 30. For the love of god help. Good thing I checked the reviews to see that the wait times go to 4 hours once you actually show up for an appt. Certified dumpster fire avoid at all costs.
    2 people found this review helpful 👍

  • 1/5 Victoria A. 3 months ago on Google • 1 review New
    If I could give less stars I would. My first appt and the resident decided to not put through one of my prescriptions because the computer crashed and it would be a hassle. It was a back up prescription but still.. not to mention at my follow up I was told it was a 3-4 hour wait with an appointment. What’s the point of scheduling appointments if the timing is that off? Who there is that incompetent of scheduling a calendar that works? I had other appointments that day I had to leave without a follow up.
    2 people found this review helpful 👍

  • 1/5 Leslie T. 3 months ago on Google • 2 reviews New
    The worst place ever. We had a 9:00am appointment it is now 1:00 and the dr has not called us. when you ask the nurses how much longer they respond with one second. I have read reviews and all they do is reply "all feedback helps" DO BETTER it's always the same issue clearly they dont care about feedback.
    1 person found this review helpful 👍

  • 5/5 Ariella D. 3 months ago on Google • 1 review New
    I personally don't understand how this place has anything less than 4 stars but everyone experiences different things. My mother recently lost her vision and had a decent sized cataract. She was so nervous before even getting to the facility and not only did the security team make her laugh and comfortable but every staff member she encountered was very pleasant as per my mom. She had the surgery and after 2 days her vision started to come back and 5 days post op my mother can see again. The most professional team my mom has ever encountered and did everything to make her comfortable. This team of doctors, nurses, and anesthesiologist made my moms fear for doctors and surgery go away, our family cannot be more grateful. If it wasn't for Dr. Han my mom would not be able to see again. Hats off to the staff at NYEE. Thank you for bringing my mom back to her normal self and saving her vision.

  • 1/5 Gary K. 1 month ago on Google • 1 review New
    An extremely poor experience. They are simply in the business of trying to make money in a non transparent manner.


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