1/5 Geneva C. 8 months ago on Google
After
a
long
day
at
work,
I
headed
straight
to
the
Microsoft
Store
and
was
warmly
greeted
by
two
exceptional
store
representatives
named
Gianni
and
Ashley.
They
went
above
and
beyond
to
assist
me
and
their
helpfulness
was
truly
remarkable.
If
it
were
possible,
I
would
give
them
100
stars
for
their
outstanding
service.
I
entered
the
store
with
my
laptop,
which
had
a
cracked
screen,
and
inquired
if
I
could
simply
pay
for
an
upgrade
like
I
had
done
in
the
past.
However,
they
informed
me
that
the
system
had
changed
after
Covid,
and
they
were
now
more
lenient
with
their
policies.
They
mentioned
that
they
no
longer
kept
refurbished
laptops
and
quoted
a
price
of
$400
for
a
new
screen
replacement.
I
expressed
my
confusion,
as
this
seemed
unreasonable
to
me.
They
sympathized
with
my
concern
and
sincerely
apologized
for
any
inconvenience
caused.
Feeling
dissatisfied,
I
decided
to
speak
with
a
manager
to
explore
other
options.
It
took
a
little
while
for
the
manager
to
arrive,
and
I
immediately
sensed
trouble
from
her
demeanor,
including
the
stickers
on
her
laptop
and
her
correction
of
her
own
name.
She
displayed
rudeness
and
even
stated
that
if
she
granted
my
request,
she
would
be
obligated
to
do
the
same
for
everyone
else.
This
response
made
it
clear
to
me
that
she
was
unwilling
to
assist
me.
The
manager's
response
was
dismissive
and
rude,
lacking
any
empathy
or
willingness
to
assist.
When
I
expressed
my
frustration,
stating
that
I
guess
I
was
wasting
my
time,
she
simply
walked
off,
leaving
her
laptop
on
the
desk
and
abandoning
the
two
amazing
employees
who
had
been
helping
me.
I
hadn't
realized
she
had
left
because
my
head
was
down.
The
presence
of
negative
stickers
on
her
laptop
further
conveyed
her
unpleasant
demeanor.
When
I
confronted
her
about
walking
off,
she
responded
with
a
curt
remark,
saying
she
thought
I
was
finished.
It
is
truly
disappointing
to
see
someone
with
such
a
nasty
attitude
in
a
managerial
position.
Throughout
the
interaction,
I
remained
calm
and
composed.
Her
poor
communication
skills
and
lack
of
understanding
as
a
team
leader
raise
serious
concerns.
On
a
positive
note,
I
want
to
express
my
sincere
appreciation
for
Gianni
and
Jasmine.
Their
exceptional
service
and
professionalism
make
them
deserving
candidates
for
managerial
roles
within
the
store.
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