Banana Republic Factory Store image

Banana Republic Factory Store

Clothing store Womens clothing store Mens clothing store Sportswear store Dress shop Denim wear store

One of the Most Reviewed Sportswear stores in New York


Address

17 W 34th St., New York, NY 10001

Website

bananarepublic.gap.com

Contact

(212) 244-3060

Price rating

$$$ $

Rating on Google Maps

4.30 (700 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 AM to 8 PM
  • Tuesday: 10 AM to 8 PM
  • Wednesday: 10 AM to 8 PM
  • Thursday: 10 AM to 8 PM
  • Friday: 10 AM to 8 PM
  • Saturday: 10 AM to 8 PM
  • Sunday: 11 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: store (11) service (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Ratna P. 1 year ago on Google • 182 reviews
    Huge, well decorated store. It is overpriced, quality is ok.
    6 people found this review helpful 👍

  • 4/5 Justin L. 5 years ago on Google • 136 reviews
    This is an attractive and well designed banana republic. They had a great selection of clothes. I was approached by several staff members who were helpful but not pushy. I wish they had more pant styles other than slim. It can be a little overpriced so wait for the periodic sales.
    3 people found this review helpful 👍

  • 1/5 Aja T. 3 months ago on Google • 11 reviews New
    Customer service is odd. Was taking my time browsing the vast selection of clothing available, and was asked if I needed assistance. When I politely declined, they asked if I was sure because I was looking all around. Um...that's what you do when you go shopping?
    2 people found this review helpful 👍

  • 1/5 Chanel H. 6 months ago on Google • 8 reviews
    Customer service is actually not even a thing here. It’s crazy because the workers are of minority and I felt very excited in a sense . My sister was even trying to ask a question and they walked right by her . They definitely need to work on their customer service because the Florida locations have it together. First time I went into banana and didn’t receive any sort of greeting or customer service .
    2 people found this review helpful 👍

  • 1/5 Lisheng C. 1 year ago on Google
    Really disappointed at BR quality. Have been their customer for years. Their quality only gets worse. And the store manager is really disqualified for this position, saying that it’s three month past order date, and tried to rush me away. So is customer supposed to blame for your poor quality merchandise?
    2 people found this review helpful 👍

  • 1/5 Deepa R. 4 months ago on Google • 21 reviews
    Highly arrogant and haughty store sales people. Definitely not a typical BR experience. Plus they have now closed off the restrooms for customers
    1 person found this review helpful 👍

  • 5/5 Ram K. 5 years ago on Google
    I've liked this brand for years. There aren't any stores from where I'm from. I finally had the chance to visit a store filled with BR apparel in NYC. The store is huge and I enjoyed shopping here. They had a good collection with attractive deals. Their staff were helpful with my queries. Check-out process was quick!
    1 person found this review helpful 👍

  • 5/5 Minhazul M. 2 years ago on Google
    So organized and nice ambience where I visit often after my work. Good service. The girl with scarve is very helpful and polite. HIGHLY RECOMMEND
    1 person found this review helpful 👍

  • 5/5 Leila 5 years ago on Google • 35 reviews
    I was delighted to find the 100% pure store in Banana Republic ... super close to Penn station NY. organic products, without chemicals, vegans, non-toxic, without parabens ... super recommended for all those super delicate skins. You will find everything from daily cleaning routine to makeup. I was attended by Esme who sweetly had the patience to answer all my questions great service 🙏🏻💫... oh! the plus gave me a gift for the purchase of some products. 😍😍😍😍 I am in love the 100%pure and the service en Banana republic store.

  • 5/5 vmfleming1 5 months ago on Google • 15 reviews
    Both store clerks, Cashier 1172950 and 3432000 were extremely hospitable, but when Cashier 3432000 insisted on going back to find me another sweater without the thread rift, I knew this whole group represented with "Class!" The store personnel definitely understand "Customer Service!!!" Ten ✨ Stars!

  • 5/5 Laura R. 3 months ago on Google • 9 reviews New
    Recently visited Banana Republic Factory and had the pleasure of being assisted by Sade. Her exceptional customer service and warm demeanor made my shopping experience truly enjoyable.

  • 1/5 James C. 3 weeks ago on Google • 6 reviews New
    Their cashier was so busy trying to convince me to open a Banana Republic store credit card that even after I rejected, she kept insisting and started giving an attitude. She was such an incompetent moron that she left all the security tags on the clothes I bought!! I can’t even wear them. Stay away from this store.

  • 4/5 Spaceman Y. 1 year ago on Google
    Huge BR selections. You may consider some differences of price and stocks compare to their own website.

  • 5/5 Farida A. 1 year ago on Google
    Very beautiful place, quality close. There is a sitting area for the shoppers. Staff is very nice and trained properly.

  • 5/5 Randolph G. 4 years ago on Google
    Excellent place even though she didn't buy anything.

  • 5/5 Patrick B. 2 years ago on Google
    I had such a great experience yesterday. Botina was extremely helpful, patient, and super attentive. Her team mates were all professional, supported one another, and were able to handle my request, as well as those of the other customers. Thank you Botina, and everyone else for everything.

  • 5/5 m m. 3 years ago on Google
    yesenia, thank you so much for going above and beyond to help me sam!!!!!! sharon lopez and eric lopez & mohamed my king and queens!!!!!!!!

  • 5/5 Serious f. 1 year ago on Google
    Extremely helpful and welcoming staff - they offer to find my sizes and advice on my styles. One of the best shopping experiences in NY, I instantly became a fan of the brand after the visit. Highly recommend!


Call (212) 244-3060 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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