Westside Family Medicine image

Westside Family Medicine

Medical clinic Doctor Family practice physician

😠 I have been consistently disappointed with this office. This used to be our community family doctor but for the last several years I've been a part of its demise. I'm writing this in part because of my frustrations and anger, but to also inform others seeking trustworthy patient care. In short, the... People often mention office, visit, time, recommend, friendly, years, care, staff, Westside, good,


Address

315 W 70th St, New York, NY 10023

Website

www.wfmnyc.com

Contact

(212) 280-4740

Rating on Google Maps

4.40 (289 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 AM to 8 PM
  • Tuesday: 8 AM to 8 PM
  • Wednesday: 8 AM to 8 PM
  • Thursday: 9 AM to 8 PM
  • Friday: 8 AM to 8 PM
  • Saturday: 9 AM to 6 PM
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: office (19) visit (15) time (14) recommend (11) friendly (11) years (10) care (10) staff (10) Westside (9) good (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 L R. 4 months ago on Google • 4 reviews
    I have been consistently disappointed with this office. This used to be our community family doctor but for the last several years I've been a part of its demise. I'm writing this in part because of my frustrations and anger, but to also inform others seeking trustworthy patient care. In short, the office lacks any competence in billing, and as the other reviewers (on YELP and others here on Google) have illustrated, their charges are nonsensical and absolutely absurd. They not only measure the minutes of your visit but they measure it inaccurately. They bill you for every little detail you ask for; if you ask a question outside of what your main purpose is for going in, they'll charge you for it. They charge you for having an appt before the normal business hours of (9-5), so why offer that in your schedule, if that's sincerely how you want to run a medical office, why not communicate that clearly? Aside from their corrupt billing department and ethics, I have to confirm their goal is to make money, bill your insurance, and move on knowing you have no other option. It's their primary reason for taking patients in - the business of it all, which sounds cliche but this has been the least transparent and most dishonest office I've ever experienced. All in all, my intuition of this visit and overall the last 5 years have been that this office does not care for you nor any other patient.
    3 people found this review helpful 👍

  • 5/5 Gabriel O. 2 years ago on Google
    Westside Family Medicine is exactly what you hope for in a primary care office. Terrific care and service, reasonable suggestions, easy to communicate with and set up office visits. I always remark to my wife how lucky we are to have such a good doctor’s office right next to our home. I don’t think we could find better care.
    3 people found this review helpful 👍

  • 5/5 Sarah M. 1 year ago on Google
    This practice is a rare gem. Everyone I've seen has been very knowledgeable and had great bedside manner. Consistently excellent patient care, and they make everything very convenient by taking labs on site as well. Highly recommend.
    2 people found this review helpful 👍

  • 5/5 Nancy C. 2 years ago on Google
    My recent visit to the Westside Family Medicine was excellent. I was seeing right away without waiting time!!! The doctor was very sweet and she explained everything she was doing. I recommend this clinic to everyone they have excellent service!!!! Thank you Doctor and the whole team.
    2 people found this review helpful 👍

  • 5/5 David A. 3 weeks ago on Google • 156 reviews New
    Love this place, the people, the Docs, the practitioners. All of very high caliber. And they care.

  • 5/5 Lakisha S. 1 month ago on Google • 31 reviews New
    My new PCP! She's very easy to talk to. I felt like I could share almost anything. And that's important if they are to help you become a more healthy person. Sticking with her.
    1 person found this review helpful 👍

  • 5/5 Anna P. 1 month ago on Google • 11 reviews New
    My experience with Christine was excellent. She was soft spoken, courteous, patient, willing to listen. Her diagnosis results were shared with next options for me to decide. I was made to feel comfortable with whichever option I decided to take. Would definitely go to her again! The wait to meet her was pretty long!!
    1 person found this review helpful 👍

  • 5/5 Charon D. 3 weeks ago on Google • 8 reviews New
    The service at WFM is excellent! Beyond being friendly, they're incredibly thorough. I always know I'm in good, competent hands.
    1 person found this review helpful 👍

  • 5/5 Katherine C. 4 months ago on Google • 4 reviews
    Westside Family Medicine is great for primary care! Their multiple locations are convenient, scheduling is easy, and all of the doctors and nurses have been nice to deal with. I mostly see NP James Lauren, who is an incredible listener, thorough in their consults, and generally a wonderfully empathetic person who treats you with care and respect.
    1 person found this review helpful 👍

  • 5/5 Ben O. 1 month ago on Google • 3 reviews New
    Very useful session. I needed a medical authorization to verify that I am healthy enough for cataract surgery. Katie was helpful, explained things fully, and completed the visit efficiently. I had a few questions about my exercise program and she answered them, a real bonus!
    1 person found this review helpful 👍

  • 3/5 Ziaire W. 1 year ago on Google
    My name is not Ziaire Williams it's Colette Hinds-Williams and I am dissatisfied with your service. I've been trying to get an appointment with a Psychiatrist all day and your offices keep sending me to Qwell to upload my insurance and demographics and email(three different times) today and to no avail. I NEED TO HAVE A TELEHEALTH APPOINTMENT WITH AN PSYCHIATRIST SCHEDULED IMMEDIATELY. Thank you
    1 person found this review helpful 👍

  • 4/5 Arthur G. 1 year ago on Google
    Great practice and doctors. Unfortunately, they have instituted a class system/"Concierge Plan", which not everyone can afford to buy into. Consequently, we cannot book an appointment with Dr. Bregman himself anymore. On the positive side, all his doctors, nurses assistants and PAs are wonderful and excellent practitioners!
    1 person found this review helpful 👍

  • 5/5 Geoff D. 2 years ago on Google
    I have been coming to Westside Family Medicine for so long it's hard to remember. Approximately 16 years. Dr. Bertie Bregman has been my Primary Care Physician, but over the years I've interacted with most of the team. I have not once had a bad experience. This practice manages to recruit some of the warmest and smartest medical staff I've ever experienced. Bregman himself is incredibly well-informed, and so effective with diagnosis. James Lauren also stands out for his attentiveness and intelligence. For a long time, we used Westside for my son - from infancy, until we moved an hour away from the offices. In spite of the commute, I still come to WFM. I've never had to wait more than 10 minutes. I've never had a billing error. I can schedule online. They offer telehealth appointments. I can use a special messaging app (secure/private) to communicate with the medical and administrative staff. I get all my lab results digitally. Best of all, they explain their thinking and educate me about my health and my options. Which makes me feel confident and empowered - which, honestly, is almost never my experience with other medical professionals.
    1 person found this review helpful 👍

  • 1/5 Isidro V. 4 years ago on Google
    Seriously disappointed: After 3 years of seeing several doctors here, I consistently had bad 'office-administration' experiences. The last straw: showed up last Friday (Jan 24) for an appointment that had been scheduled in October, just to be told that I was not in the system. After showing the slew of confirmation emails and texts to the person in the reception (see photos), I was simply told "those are just automated messages, you are not in the system." Not the slightest effort was made to make an accommodation. Luckily, there are plenty of options in NYC when it comes to PCPs. Having said that, most doctors I worked with here were good, nurses where not friendly yet efficient. Somebody needs to look at their operation and customer service.
    1 person found this review helpful 👍

  • 5/5 Christian P. 1 year ago on Google
    Came in for a last minute physical under new insurance. Was able to fill out paperwork and meet with Dr. Hawasli who was friendly, professional, and thorough. Barely any wait in the afternoon and was able to have blood work taken quickly. Glad to have a doctor’s office close by.
    1 person found this review helpful 👍

  • 5/5 Jeffrey M. 1 month ago on Google • 86 reviews New
    I enjoyed my visit there. The wait wasn’t too long and Dr. Shirina Braun was friendly and very attentive to what I was feeling and wanted to get her insight on. The Facility is nice and clean and the staff is friendly. Would absolutely come back again :)

  • 5/5 annette b. 1 month ago on Google • 14 reviews New
    Dr. Hawasli is so skilled and responsive. I recommend him without hesitation.

  • 4/5 Lillian M. 2 months ago on Google • 14 reviews New
    Excellent Service. I strongly recommend this facility for Primary Care. I've been visiting this office and thier locations for several years. The only problem I've encountered is the answering service and bring unable to contact office Via telephone aside from that I am very satisfied. Very professional, welcoming, amicable staff and Doctors.

  • 1/5 kendugh 2 months ago on Google • 7 reviews New
    Absolutely awful. I scheduled through zocdoc and received multiple messages asking for more info, which I provided almost immediately. I never heard back, and was informed 5 minutes AFTER my appointment that I need to reschedule because a gynecologist can’t see for acne and I can reschedule with a different doctor. They then rescheduled me with the same doctor 40 minutes after the appointment WITHOUT ASKING ME. I called 10 times before getting through to a receptionist. I’ve never had such a poor experience. I fear that I am going to be billed for an appointment that THEY refused to provide, as well as one that they scheduled without my consent.

  • 1/5 Jaime G. 1 month ago on Google • 7 reviews New
    This office scams you. They nickel and dime you every time you need something. I needed a refill. They made me have a telehealth visit - wouldn't just send it into my pharmacy. And then they said my Dr wasn't avail for a telehealth visit and asked if I wanted to see a different Dr. I agreed, as I needed my refill. I spoke to this other Dr...we chatted for less than 10 mins. And then the office billed me for $370 (!) because I was a "new patient" to this other Dr. All I needed was a refill! Now they refuse to re-bill me. Nightmare. Also, you can't get anyone on the phone. It's all through a portal so you can't have a conversation with anyone. I brought it up to my Dr there (Hiwasli) and he washed his hands of it and says he doesn't handle billing. Scam.

  • 5/5 Jenniffer H. 2 weeks ago on Google • 6 reviews New
    Thoughtful and took her time with me and my concerns. Professional and good bedside manner. Appreciated the visit.

  • 5/5 Susan L. 3 weeks ago on Google • 5 reviews New
    The office is clean and well-staffed. My session with Dr Jenny Garner was excellent: she a fine listener and inspires confidence.

  • 5/5 Corinne S. 1 month ago on Google • 4 reviews New
    Very favorably impressed with my visit today with James. He has a sharp, quick mind and got right to the point in what he could do for me and which referrals I would need. Highly recommend!

  • 5/5 Shena R. 1 month ago on Google • 3 reviews New
    My first visit with her. I appreciate it when people listen to me..I got emotional but she was very patient..I felt very comfortable talking to her..

  • 5/5 Harriet B. 2 months ago on Google • 3 reviews New
    I Adore Dr. Christina Pipchick!! She is very attentive and made me feel comfortable from the first words out of her mouth. Very professional and kind. I look for to having her as my doctor. Harriet Black

  • 4/5 Dominique H. 6 months ago on Google
    PA Nicole K was great! However calling this facility is a terrible experience - not sure if the calls are fielded through a third party but the person who answers is clearly not in the office, you can barely hear and understand what they’re saying through the phone, and they put you on hold and never come back even if you call again. Doesn’t feel like a secure nor friendly customer service experience from that perspective but once at the office everyone is great!

  • 5/5 Jessica P. 6 months ago on Google
    Nicole was the absolute sweetest. Her demeanor is so friendly and reassuring. My appointment was thorough and wait time was very short. Would highly recommend this practice.

  • 5/5 Yohanna C. 7 months ago on Google
    This was a follow up visit for an initial televisit, the office staff is super friendly, respectful & makes you feel welcomed. Nicole was even nicer in person! She is knowledgeable & informative.... I left my visit feeling satisfied, and for the first time understood by a provider! Thank you Nicole. Looking forward to getting healthy again

  • 5/5 Maria Victoria Ortega P. 3 months ago on Google New
    Dr. Joshua Holden was great. Very profesional and knowledgeable. Staff in the front desk were very pleasant. Waiting time was pretty short in all of my visits.

  • 5/5 Libany E. 3 months ago on Google New
    Dr holden is amazing. He makes you feel so comfortable. He takes the time to listen to your concerns. Simply the best.

  • 1/5 Dawn H. 3 months ago on Google New
    SUPER disappointed with this location. I brought my son in who was severely sick. High fevers. Bad cough. Runny nose. They sent us home and said it’s a cold. I got sick two days later and ended in urgent care who diagnosed me with RSV! This location didn’t test my son for anything, we were there less than 15 minutes. DO YOUR JOBS WITH INTEGRITY. PROTECT THE CHILDREN!!!! Or simply retire!

  • 5/5 Kadi E. 1 year ago on Google
    5/5 stars every time! Dr Nicole is kind, patient, and thorough. All of my concerns were listened to and questions answered. Appointments are easy to book and the office staff is always quick and helpful.

  • 5/5 Danielle L. 1 year ago on Google
    Nicole is fantastic! She has incredible bedside manner and is very knowledgeable. My overall experience has been great with Westside Family Medicine. Highly recommend them…

  • 5/5 Laurent V. 1 year ago on Google
    Overall everything was great! The visit was quick and didn't require much waiting time. Dr Bregman is very friendly and spends the time to get to know you and perform the check-up. The rest of the staff was nice as well.

  • 5/5 Susan S. 1 year ago on Google
    Dr Gerner was excellent and thorough and I have a follow up test subscribed to be sure this is not a danger. I was relieved to have an appt 1 hour after I called. I am impressed with Westside Family Medicine's convenient but always highly qualified staff.

  • 2/5 Mallory E. 1 year ago on Google
    I have been coming to Westside Family Medicine for about 4 years and the billing department has been an issue the entire time. I would not recommend Westside Family Medicine to anyone. 4 years ago, Kimberly Dy, one of the best healthcare providers I have ever seen, worked here and sadly she moved a few years ago - the new staff are acceptable but not exceptional and with the poor billing department + reception, I would just visit another medical office.

  • 4/5 Renata H. 1 year ago on Google
    My experience with Dr. Pooja Bhargava was good. She listened and was helpful when finding solutions for my health needs. My one request would be that the Lab Assistants who draw blood receive better training. I still have a bruise on my arm 5 days later where my blood was drawn. The person also seemed hesitant and unsure of how to do the job.

  • 5/5 jake b. 1 month ago on Google • 2 reviews New
    Dr. Pipchik was great. She was very engaged, asked good questions, and then made suggestions and recommendations after she had a more enhanced picture on my overall health. Very friendly smile too! I would definitely go back.
    1 person found this review helpful 👍

  • 5/5 Lillian M. 1 month ago on Google • 1 review New
    Very good

  • 5/5 Danna Y. 3 weeks ago on Google • 2 reviews New
    Very nice doctor! And clean place! I feel good for entire visit!

  • 5/5 Sibrina N. 2 weeks ago on Google • 1 review New
    The environment at this location is cozy and private. Dr. Holden was exceptional as ALWAYS and expert at his profession.

  • 5/5 Ruth H. 2 weeks ago on Google • 1 review New
    The staff was friendly and professional. Very helpful with uploading documentation and appointment time was kept. Office was very clean. I can’t compliment Christine Pipchick, PA, enough! She listened to my concerns, and took a lot of time to reach out to my other physicians regarding my case. She returned every call or email I sent very promptly. Her work on my case is a big contribution to my recovery! I highly recommend her for her thoroughness and knowledge, competence and concern!

  • 5/5 Lissa d. 1 month ago on Google • 2 reviews New
    I would absolutely recommend Shrine Braun. She was super helpful, efficient and understanding. All of my concerns and questions were answered. The front desk was efficient and kind from beginning to end. Highly recommend.

  • 5/5 Jennifer P. 2 months ago on Google • 1 review New
    Dr Jenny Gerner was totally lovely. Professional, kind, attentive, interested in actually engaging and I am a professional NYC resident for 35 years, and have been around the block and know what I am talking about. Super good experience.


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