How is it legal to keep living creatures in tiny glass boxes with no contact with other animals or natural light. Can’t believe this a thing in 2023!!!

Disappointed with the last grooming on our Shihtzus. They usually do a good job, but the new ones did terrible! They called us to bring them in earlier then finished quicker than usual. One of the Shih Tzus was traumatized and trembled for a few days with the way he was nicked during the shaving. We did not get a call to tell us about the nick to see if we wanted them to continue, especially after the groomers examined them prior to the grooming should’ve told us instead and we were overcharged! one of dog’s haircut made him look like a pug, not a beautiful Shih Tzu! The pix and complaints were brought to the grooming manager and all I got were excuses! I will never bring our fur babies for grooming there. And I prefer to give no stars!!!

Good prices and decent service! The store is clean and has a wide variety of inventory with plenty of each item. It's also conveniently located across the street from the dog run. Self service dog washing is available if vaccination records are provided. The store isn't too accessibly friendly tho has many of the aisles are thin, especially those in front of the register on the top floor.

I made an appointment to have a picture with the Easter Bunny. Went right in, no wait. Bought lots of treats for Puccini and left!! Great store!! 👍

So, I bought a new friend there. My pet hamster Rodney. The guy that helped me know everything there was to know about hamster's and helped pick out all the associated things needed. He didn't up sell me though. He pointed out mostly what things I needed and what the pet would like. I didn't spend a ton of money, I'm very happy with my pet and the store itself was awesome. I recommend for anyone to go there.

I’ve brought my Samoyed to this location for grooming for a while. While it was certainly not the best, due to the convenience of its location, I found the overall grooming experience and the result somewhat acceptable, if not below than average at times. However, the experience I had today was the last straw. PetSmart has always been considered by the dog owner community as the “corporate” overlord, one more incentivized by profits and less by the well-beings of the dogs, and it really shows when our groomer Amber insisted to add an additional furminator service as it would require extra brushing time and she couldn’t complete her job without performing the furminator service, which was totally understandable, except that another groomer who groomed our pet Samoyed last time did a spectacular job WITHOUT the furminator — with no mat whatsoever — and managed to complete the job in two hours, shorter than other groomers. In contrast, about a year ago when we brought our pet Samoyed to the same spot, we were asked by — you guess it, Amber — to add a furminator service, as it was supposed to be — and I believe it is — beneficial for my pet Samoyed’s double-coated fur, but the result was terrible — mats were everywhere, and we had to clear those mats on our own, not to mention she refused to take away the additional charges even if we insisted we would not need those services. In short, why would I trust and gladly let someone shove an additional charge for an additional service that ended up being a terrible choice and a terrible experience for us and our pet? My experience today attests to my claim about how Petsmarts is a business driven by financial incentives and not by the well-beings of the dogs. It was especially evident when not just our groomers but also the staff members insisted that our Samoyed pet need to be bathed every four to six weeks, while our vet suggested that it is crucial that Samoyeds should only be bathed TWICE PER YEAR or EVERY QUARTER- maximum, as constantly exposing Samoyeds, specially our pet Samoyed, to bathing is going to bad for her skin in the long-term. It makes sense that a business driven by financial incentives is going to prioritize maximizing the number of services it can provide as a means to maximize its profits, and I understand for a corporate of this scale to function in an organized and scalable way, there needs to be a protocol of some sort, but every pet, every dog — even if they are the same breed — is different and therefore require different needs. I don’t think there is anyone who better understand our pet better than we or our vet do, and I am sure that the staff members and groomers who were perhaps treated or paid unfairly by their corporate overlord would not necessarily have the mindset of abundance to care for the pets they were grooming but instead be more concerned about the cost-effectiveness of their labor versus the paychecks they ended up receiving, and I believe this explains my overall grooming experiences in Petsmart — groomers and staff members who were bounded by the mindset of scarcity imposed by their greedy, arrogant corporate overlords who operated behind a superficial facade and carefully constructed image that makes one believe that they know their pets better than you do and that one should consume whatever “services” they shove into your face in the name of the well-being and the betterment of your pets in exchange of your green glistening cash, and I am sure I will be cheering my lungs out among the thunderous applauses of many others the day a flare was ignited on the piles of cash obtained from your greed becomes the fire that burns down the empire.

Great spot to shop things are normally in stock. I normally grab stuff for my fur babies on the way home from work. My sister also gets her dog bathed here by I think the groomers name is carmila. Her fur baby always looks so cute AND CLEAN. May just make the travel from Brooklyn to bring my baby here.

I just wanted to say that Jason is an awesome employee at this Pet Smart location. He was very helpful and informative with amazing energy. Not just with me but with every customer interaction. Thank you for making my experience smooth. I found everything I was looking for thanks to him

Wonderland for furry babies. Find a dedicated aisle for cats, dogs, fishes and other pets. Loved the wide range of accessories and toys from various brands. Fresh stock of food and treats. Love the place!

I wanted to give this place 5 stars but I couldn't buy what I wanted!! The alleged customer service here is nonexistant. For a spot in the middle of NYC for NO ONE to be at the counter or anywhere for that matter and then when you do find 2 people they're talking to eachother, in their phones, super rude. Great prices, great selection, just would've been nice to actually purchase the stuff. Self checkout PLEASE!!!

My babies (Yorkie and Shorkie) won’t see anyone else for a cut or trim but Ash. She’s the best! My babies are always so happy to see her, practically jumping out of the car as soon as they arrive to PetSmart. They’re puppies and not always the best behaved but Ash is never upset just takes care of them as if they were her own. Just look at that happy face!

Went over there today with a friend who had to buy some treats for her furbaby. Beautifully decorated space that has an extensive selection for pets of all sizes, and helpful staff. There’s also some adorable dogs with their owners, and some equally sweet kitties ready for adoption. Glad I went!

It’s a very good place to buy food for your loved one. Customer service is above standard and the store is well stocked. If you order online and to pickup is the same. But wat makes it not 5 stars is they have this one worker who basically works full time. And she is an older Person. Am all for not doing Ageism, but she is checking you out it’s literally 10 to 20 minutes for 6 cans of cat food or purchasing dog food. If your in a hurry this store is not so good

This review is regarding the Manager Matt. Not the grooming. I had an issue with the way they groomed my dog. Matt was extremely accommodating and helped me feel a bit more positive about the situation.

Damiska is the best groomer! My pups are always so happy to see her! Really the best at what she does!

Sunday was the first time I went into this pet store. I needed to get treats for my cat. It is very spacious and carries a lot of different brands. I didn't walk around the store. I just wanted to get the treats and get back to my faboi.

Petsmart is much better than PETCO. Every customer has a different need and I guess that is why some comments on here are negative. But.... This store is very convenient, has a wide selection and variety of cat food. Also, they carry a huge variety of food for all other pets. The store is very organized, great lighting, and clean. The particular brand I buy is always fully stocked and even new flavors. The prices I like much more than any place I have bought my cat food from. Last, there is a staff there who is always very nice and he is very helpful. Every time I go there during my lunch break he is there in the morning ringing up the items. He was there as well on Monday afternoon when I had visited yesterday. Very pleasant.

It's a decent store with enough options for everyday pets need. I didn't find anything outstanding in terms of toys for pets or in accessories like bandana or clothing for pets. Treat options are limited, and not many in bulk. Everyday food or items are competitively priced. Store can improve on range of treats and clothing options and good toys range.

This mini PetSmart is very well located, and has a good variety of pet related goods. More aimed at cats and dogs, but a good store considering the size. Staff seemed helpful enough. No complaints.

today was my puppy’s 1st bath and haircut. I got there @ 10, the manager was very nice he greeted everyone as the walked in. The store is big! Clean and has a bunch of cute stuff, it’s kinda expensive but atleast you get points that turn into coupons. My groomer was Damiska, she’s great at her job. she answered all my questions and was really patient with me and gave my puppy a great haircut and experience, the haircut took about 3 hours, and i got my puppy a toy, the cashier friendly too.

I consistently have positive experiences at Pet Smart. They have a good selection, and the items that I routinely purchase are usually in stock. The prices are reasonable, and they often have good in store specials as well as send coupons by text. They also have a loyalty points program. The staff are friendly and helpful. The checkout is quick.

I was able to buy my Cane Corso a new harness and since very healthy treats and best of all he was welcome there himself. He loved sniffing around😁🐕😁

Nice store, overall. Very clean and they have a bunch of programs that they run that appear to find many pets their “forever home”. Seems like there’s not enough staff to assist customers, or answer questions, though, and their fish, while seemingly well cared for, turn out not to be very healthy, and die within a week or two.

7/16/22 Update Specifically went to PetSmart because they have fancy guppies. Michael who works in the Fish dept. was super friendly and helpful. Found my 2 new fish friends. The store remains clean, bright and not chaotic like Petco in Union Sq. Although PetSmart is not in my immediate neighborhood, it is a pleasure to shop. Found everything I needed for my cat and fish friends. Convenient location across from Madison Sq. Park and Eataly. Goodies for your pet and yourself within 1 block. Each section is designated by pet category so you can easily find supplies for your dog, cat, fish, reptiles, etc. Good selection of brands and variety. Store staff is friendly and helpful. Prices are competitive with Petco. If you are looking for fish friends and supplies, Petco has a bigger selection. The store is relatively new and it's a good shopping experience. You can order online for pickup in store. You can receive 5% discount for select products that you order online and pick up. The store can be maze like in the back of the store but associates are there to help direct.

So good. Price is good.and easy walk. Getting my pet.

Damiska has been my dog’s groomer for a year now and she is truly a master of her craft. My dog always looks and smells great after her visit with Damiska. My dog is always excited to see Damiska which is plus. Thanks Damiska for all you do!💞✨

Horrible experience with petsmart grooming... 1)the groomer Bri was more then 30 mins late for our appointment and no one was there to check us in or explain the situation. 2) I didn't get a call from them when the bath&trim was done. When I went back to the store 2 hrs later, my puppy already there waiting for me but was apparently frightened and couldn't stop weaning 3) the haircut was NOT professional at all. I was told that my puppy was not comfortable being trimmed but that's why I took her to professional grooming service. This was not her first haircut but by far the worst one.

Worst shop ever. Very bad attitudes. I brought my cat to do the grooming at 7am and they didn’t notified clearly about their vaccination injection policies and required format(I brought the booklet and it has all the information of the vaccination still got rejected just because they need a PDF file)clearly through email before and rejected my cat from going grooming. My cat is very afraid of going out side and I thought bring her out is already challenging and I feel this place is a never visit again for me.