They treat me with no respect, low empathy, no integrity, no transparency. A long waiting and difficult process. Some of their staff do not have the skill and empathy to do this job. They try to put me on pills (anti depressant) which my GP could just provide, and advice it would be an uncertain waiting time frame until the next step. Every week, they have 1 team meeting to discuss about your case. The staff who was handling my case was sick, then busy with others, then he got multiple reasons to miss his team weekly meeting. Then after he met with them, they came up and changed their treatment plan every week, and each time they changed their plan, you will have to wait without any idea when they are next available to help(as they are either busy, or they do not have the resources to help you). And while waiting for them to meet with you, you can just keep taking drugs. They also advise if you are in danger, feeling suicidal, you remember to make your way to the hospital. And if you cant wait, or request for a faster handling of the situation, they advise you to pay for your own treatment elsewhere. What an pleasant experience dealing with them. A waste of time, energy, killing hope, killing dignity. Some of their staff who do admin work via phone are lovely.

Absolutely the worst mental health service! They never work with urgency, they palm you off to other unhelpful services. They’ve never taken any of my calls seriously. They’ve hung up on me whilst having a panic attack. I was struggling to slow my breathing. I’ve been laughed at. I’ve waited half an hour on hold, only to be told that I need to call back when I’m more rational, again when I was seeking help in the middle of of a panic attack. Unless you’re about to jump off a cliff, they don’t care.

So the website says you can call on behalf of someone you're worried about, but I just called up and the woman immediately said I had to pass the phone over to a friend who is already vulnerable and struggling to communicate. Had a long phonecall that felt like talking to a clueless receptionist rather than someone trained. Suggested upping her meds over the phone. Meds help but if you're already getting support for medication from a GP, a psychiatrist, and a psychologist, you probably aren't calling Te Haika for advice on your dosage 🙃 not appropriate to try and suggest that over the phone anyway??? How is that going to help now while things are urgent?? Friend got upset and hung up but she didn't seem to care. My advice to this organization would be to rethink your triage methods quite seriously. They're already inaccessible for people in a state of emergency by forcing them to call up on their own behalf, no other options. How many people does this miss :(

Waited 18 hours in er for these people to come see me as a mandatory part of my stay. Had a man tell me I was putting myself in my situation (extreme mental illness, financial despair due to disability) and it was basically my fault. If I just ~didn’t~ be like that it’d all go away! It’s a miracle I didn’t kill myself that night. I’ve decided from then on that I would genuinely rather die than ever be stuck in hospital talking to them, or even on the phone with them. Possibly the worst imaginable service. Not even specifically for the mentally distressed, just in general. Absolutely shocking. Horrible people.

I would give mental health a 5 star,only because my visit was a success,also I had some awesome support with me who new the right people to see and talk to. She was a big help.

Absolutely useless. Even when someone is literally about to kill themselves these peoole still turn people away. Mental health service? More like mental health issue.

Called and Mary picked up. She yelled at me, told me to fix my own issues then hung up on me. My call was at 12:06pm today, I really hope it was recorded so that it can be reviewed. Extremely unprofessional, I’m even more upset than when I called.

I had a fantastic conversation with Nora ( I was worried that being on medication was something to be ashamed of ) It is great the world is more inclusive in regard to mental illness - Nora, who is amazing - told me she was also medicated ( for OCD ), and a diagnosed personality disorder. Nora informed me that society was much more accepting than It once was. Nora told me that she is very open about her OCD and personality disorder - and that she has never encountered negativity when disclosing this. Thank you, Nora :)

This organisation will not tell you how to get treatment for anyone who is ill. I'll tell you how to force legally Wellington mental health to act. Go to the ministry of Health site, find section 8, and download Section A and B, fill out and sent to the director of mental health. This will legally force to psychiatric teams to treat an ill person.

honestly would give it zero stars if i could. Caller made me feel delusional and even though i was in an insanely bad situation she told me to "go to a GP and then contact later" completely incompetent and with no empathy. Please do not use this service. I rang because I felt panicked over my situation and she made me feel absolutely stupid

I rang last night to express concern that the ‘aliens had landed in the back yard again’. The aliens land in my back yard every month, like clockwork. I thought the staffer ‘Mel’ brilliant for being empathetic and even going so far as to say ‘I know it seems real’. So nice to have genuine caring people working at Te Haika. I have to rate this conversation. - although I hope the aliens don’t land in my back yard ( next full moon :)

I would rather take my life then call again, seriously not worth it...

Was letting everything out and telling her how I felt and all she had to say was stop swearing