I bought a prepay membership from UFC Lake Forest. 3 years for $799 all gym access. This is the second time I bought their prepay membership. The first time it was 2 years for $799. This time around, I was told they would not honor it. They canceled the contract, which I never signed, via email by Amberlee but no refund. I have not receive any help from corporate to resolve the corruption with their franchise gym. I was told Mike Apple (Franchise Manager) was suppose to resolve this but have never spoken to the man. I have gave corporate 3 months to contact me and I can't even get one email response. I will be taking legal actions. If you have the same issue, please contact me through Yelp. I left a review on the UFC Lake Forest page.

Like many others posting reviews here, I purchased a multi-year membership, but had to cancel during the quarantine as I had to relocate. I have sent numerous emails to the Sunnyvale location and to corporate headquarters, but have not received a response. Their blatant disregard for customer service and insensitivity is appalling. It has been several months since I first contacted them, and have not received a response. I have attempted to call, and have not received a response. Save your money and invest in a facility that prioritizes their customers. I would also recommend researching the management team. You might be surprised by some of their history.

Purchased a one year membership and a three year membership at the Lakewood location. The gym closed down due to the pandemic for over a year. Just recently the gym closed down for good and they did not notify customers. I have been trying to contact headquarters for a refund and no one returns my calls or emails. STAY AWAY FROM THIS GYM!! I was a member for over 8 years and this is the treatment I receive.

Description of Complaint: I have not been to the Ufc Gym in La mirada California Location on 09/03/2020 then the gym was closed mandated by Governor Newsom. They have been attempting to charge me $156 dollars each month since January 2021. I Specifically called the manager asked if my account for the gym was cancelled they told me verbatim it was cancelled This was last week 07/06/2021. People need to report this guys for fradualent charges and to cancel my membership. Yet to find out today 07/11/2021 sunday that they didnot honor the request to cancel the membership yet charging my discover credit card

So upset with this Gym Ufc whatever name they want use to keep charging. ABC•UFC gym or CLR•UFC. I cancelled my membership due to COVID money was and is tight. I emailed and called I did my part, no matter who you speak with no type of communication or much information they keep going around the bush for no reason. If they treated their customers better and have better communication with the customers I’m pretty sure this Gym would have more business. To some ppl piece of cake no problem with this gym but for others like me it’s we have an issue with these dishonest ppl. Don’t spend your money here go somewhere else or find time to do more outdoor activities. Let remember COVID is still around not completely gone so stay away from gyms period!

Signed up for 3 year membership, when UFC gym became UFC fit, membership transferred over (San Diego, CA). Coaches are all great and they truly help, the atmosphere feels like family and they push you towards your goals. Management however, they lack communication, knowledge of their own contracts and they pass the hot potato to each other. Relocated to Seattle, and per the contract, I was entitled to a prorated refund. When I tried to cancel, manager did not know what the process for cancellation was, and it has been 10 months and no refund has been issued. Moreover, manager ignores all sorts of emails. Management pushes you to sign up and commit to 3 years. Will be filing report to BBB.

Absolute garbage! Customer Service is non-existent. I cancelled my services and kept on getting charged, multiple calls and time wasted. The manager at Aurora Location is brilliant at not doing his job. Pathetic! Sincerely EX CUSTOMER!

This gym is definitely money hungry. I started my membership with a family plan for $440 per person each on April 2022 and they wrongfully made an ADDITIONAL charge including $440 only on my credit card for $11,79.00 under a different person’s name. After going back and forth with the bank and the gym, nothing has been done. The general manager Rafael was not much help either. I have contacted corporate as well. Everyone should be careful with their money with this gym. Even after 8 months, I am still trying to get my money back.

Recieved a random text from this Company from a 661 area code saying they were having a party at the Rocklin facility. Called and a very rude woman answered the phone to which I asked her where she got my phone number as I have no connection to this GYM and have never inquired about membership. She wanted to know my name to take me off the list, but told her that I would give her my number since the text did not address me by name, to which she hung up on me!!! Stay away from this Company!!!!

Our location filed bankruptcy, paid in advance until 2024 because they "Accidentally" charged me again in error. Won't transfer the membership or give a refund. Corporate apparently doesn't have any human beings there, can't get a person or they deflect to go to location. Bad bad bad, they should be ashamed of themselves. They don't care about any of their members. Classes were overbooked during covid when they were open. -MINUS 100 stars - greedy criminals.

I do not recommend to attend this gym it seems to be very impossible for someone to contact you back also managers are in capable to assist you with any of your questions and concerns don’t waste your time there’s plenty of other gyms were capable to help you

Very poor administrative handling at the Oceanside CA location. I've been trying to cancel my membership for over a month, the gym contact is unresponsive, ABC fitness solutions can only cancel the auto payment and it's impossible to reach headquarters. Just disputed the charge, hopefully that helps move towards resolution.