Recently moved to the area and registered with the practice and I have been so disappointed with how our calls have been handled so far. Appointments go far too quickly and the staff are often rude and snappy and will try and fob you off to 111 in the first instance. It seems they can’t handle the amount of patients and enquiries yet they are taking new patients…I wish I had registered with Grange Park or others nearby. Would be rather go a bit further out to get better treatment.

Most of the reviews are years old when everything was perfect but since lockdown everything has changed some excellent GPS have retired and also really good office staff left. After being bitten on both legs in the garden and them turning septic. I was told that they would be in touch with me in the following week so had to phone 999 who took me into the hospital where I was given steroid tablets 6 a day for 7 days and antibiotics and spent several nights in agony. just one of many things going wrong.

I have been using this doctors surgery for about 2 years now, I find throughout my time with the surgery they have been somewhat helpful however over recent months they have really let themselves down. the front desk are lathargic and miserable, not very welcoming or helpful and given the current climate with COVID 19 I find they have been quite insensitive in managing my last few queries, it also does not help that they move at the pace of a snail. There have been comments made on how 'friendly ' the staff are They put you on hold for ridiculous amounts of time when you call in with matters of urgency.

My wife became very ill at work and I rung to make an appointment and explained what symptoms she had and told them what we thought it was, as she had the same some years ago. They suggested a telephone call in 3 days time which i stated wouldn't work as she needed a physical examination. I was then told to ring 111 which we did, after explaining to them they said you must go to the doctors immediately, which we did by this time my wife was in terrible pain and needed medication quickly, a doctor saw her and diagnosed her with the condition that we thought it was and a prescription was given which was collected with minutes to spare at the pharmacy. Had we not been persistent then she would have been hospitalised without doubt. We have been patients with this practice for over 20years and unfortunately i have to say the practice has gone downhill in the last 12 months or more.

Have so far seen Dr Lowe and Dr Au. They were both amazing and very caring. Can definitely recommend. The nurses and Reception are always very friendly and helpful.

I have seen Dr A B today.It was very bad experience, I want to have H pylori test to check if medicine was working after finish prescription . But she said I could not have test, because I have had prescription already . Also when I want to ask more questions about But how can I know if still have h pylori in my body without testing. And I want to ask Dr A B, How do you know the h pylori is gone without testing? Also when I want to ask more questions about h pylori affecting my family members. She said she is busy and does not want to chat me anymore. Very rude . Bad experience. And never happened before with other doctors I have seen before.

Rude surgery receptionist!! You need to learn how to talk to people! out of all the surgeries I've called through to you've been the least helpful!! great service NOT

A Dr that listened and understood me for the first time in years. Got exactly what I wanted from them.

Uncaring staff who would rather pass you over to 111 than see you. When I have actually managed to make an appointment, most of them have been over the phone which were entirely inappropriate given the nature of the medical issues (In many of these cases I then subsequently had a face to face consultation later that day. What a waste of time! Why not just see your patients in the first place?) Long queues on the phone just to speak to an incompetent receptionist.

We have spent weeks trying to get our 8 month old baby a face to face appointment over an on going illness, we have been offered phone call appointments which are useless considering the age of the patient and we have pleaded with them to please just see him in person and assess him, he has not been seen and assessed by them once and we are over 5 weeks with this illness, their unhelpful advice was to ring 111 or go to A&E… a complete misuse of the services when this is clearly something a GP should be attending to. We have now decided to switch him over to Grange Park surgery and dropped his forms off yesterday, I called Grange Park surgery this morning to ask if they could give him an emergency appointment even though they haven’t had the chance to register him yet, after hearing what has been going on and without hesitation the lovely receptionist at Grange Park surgery told me she would process his forms right away and have given us an appointment to be seen this morning… what would have taken Wootton surgery 8 weeks to see and assess my baby Grange Park have offered in less than 24 hours of dropping off registration forms.

This is an excellent surgery. The phone is always answered quickly. Making an appointment to see a doctor is made very easy as you can phone for an appointment at any time during the day when the surgery is open. You will always get an appointment within a few days of you phone call and you can often choose which doctor you would like to see. (This easy access to doctors and even talking to a receptionist is almost impossible at most surgeries) I really appreciate this wonderfully easy appointment system. I have seen all the doctors at the surgery and found them all to be good listeners who appear to have time just for you. I am confident in their diagnosis and appreciate there consideration for my feelings and thought. I value living in an area where I have access to a surgery that really puts it's patients needs and concerns first and foremost.

When my son was unwell I was able to arrange an appointment the same day. Following a thorough appointment with a paramedic, he was prescribed antibiotics; the health centre also arranged an additional prescription as the throat swab results confirmed strep A/scarlet fever. Very pleased with the care received.

Receptionist is very rude and arrogant was shocked she could order a perant to stand outside in the freezing cold with a sick child because the perant got in abit to early for there appointment