3/5 Rosanne M. 4 months ago on Google
My
husband
and
I
stayed
over
yesterday
in
room
515
and
I
must
say
how
disappointed
we
were.
We
encountered
several
issues
which
I
will
address
below:
Room
only
had
one
bath
towel
for
two
adults.
The
shower
was
luke
warm
and
no
matter
how
long
I
ran
it
for
the
temperature
did
not
change!!
I
went
to
reception
to
advise
them
and
the
young
English
man
said
he
would
send
someone
up
to
check
and
rectify
it
and
upon
my
return
would
be
updated
on
the
situation.
When
I
returned,
I
spoke
to
a
another
man
at
reception
who
was
not
aware
of
the
issue
so
had
no
feedback
for
me.
The
shower
was
still
luke
warm
which
after
a
night
out
was
not
what
I
was
expecting
or
happy
about.
We
called
the
room
service
number
which
just
rang
out
so
I
had
to
call
reception
twice
before
someone
answered,
only
to
be
told
there
was
only
Margarita
Pizza
or
Cheese
and
Pickle
sandwich
we
could
order!!
Apparently
you
were
awaiting
a
deliver.
This
is
not
acceptable!!
For
what
you
charge
and
supposedly
offer
we
would
expect
the
bare
minimum
and
room
service
items
to
be
available!
I
ordered
two
Pizzas
and
clearly
specified
two
Cokes
NOT
Diet
Coke.
So
when
the
order
arrived,
low
and
behold
two
bottles
of
Diet
Coke
turned
up.
When
I
said
I
asked
for
Coke,
only
then
was
I
told
that
they
did
not
have
any!
Shocking!!
In
the
entire
hotel
you
had
no
Coke!!
At
this
point
I
may
as
we'll
have
just
checked
into
the
Premier
Inn
who
would
have
provided
better
service
and
room
standards!
We
noticed
the
poor
quality
finish
on
the
wall
in
the
room.
Clearing
snagging
was
not
a
priority.
The
paintwork
was
shabby
and
not
cleaned
off
the
wall
(pics
attached).
The
wallpaper
was
coming
off
the
wall
in
places
and
in
the
bathroom
the
floor
was
dirty
and
the
shower
had
black
mould/spoor
marks
between
the
tiles.
I
really
think
this
needs
to
be
looked
at
and
housekeeping
staff
made
aware
of
poor
standards.
The
room
itself
was
sufficient
in
size
and
the
only
plus
point
was
the
big
comfortable
bed.
I
have
never
ever
been
to
any
hotel
who
provided
tap
water
in
a
bottle!!
I
was
truly
shocked!
For
us
this
is
unacceptable
and
we
would
have
expected
a
bottle
of
sealed
water
at
the
very
least.
I
would
like
to
hear
your
comments
and
lol
forward
to
your
reponse.