3/5 MissElls 6 months ago on Google
This
review
is
purely
based
on
having
my
smaller
wedding
hosted
here.
In
terms
of
organisation
and
communication
I
would
give
2
stars.
However,
the
food
itself
and
the
meal
service
on
the
day
(separate
staff)
was
excellent
and
certainly
deserving
of
5
stars.
Pros
-
Food,
food
service,
the
grounds.
Cons
-
Organisation
and
communication:
At
the
start
of
organising
my
wedding
with
Kingfisher,
I
had
Tamarin
as
my
wedding
coordinator.
She
left
early
in
the
year
2023
but
at
no
point
was
I
contacted
or
sent
a
courtesy
email
by
the
remaining
team
to
let
me
know
this.
I
sent
several
emails,
in
April
23,
where
weeks
went
by
with
no
reply,
so
as
I
was
confused
by
this,
I
rang
Kingfisher
to
find
out
she
had
left.
I
also
read
on
social
media
there
had
been
a
change
of
management
and
the
hotel
had
actually
been
closed
for
a
period
of
time.
Of
course,
this
meant
I
was
highly
concerned
that
my
wedding
contract
and
requests
I
had
organised
with
Tamarin
would
now
not
be
honoured.
I
was
told
the
new
wedding
coordinator
would
contact
me
(I
later
found
out
there
wasn't
one,
just
existing
team
members,
with
the
one
they
needed
to
speak
to
me
being
part
time)
and
at
no
point
did
they
contact
me
back.
Having
no
idea
if
my
wedding
plans
had
been
kept
or
transferred
over
by
Tamarin,
I
had
to
ring
Kingfisher
three
times,
we
were
in
May,
to
finally
have
someone
confirm
that
all
had
been
switched
over
and
the
special
requests
I
had
made
were
still
valid.
All
in
all,
I
was
left
hanging
in
the
balance
for
a
month,
with
my
wedding
just
two
months
away
at
that
point.
Closer
to
the
date,
I
met
with
the
person
now
dealing
with
my
wedding,
Kas,
and
many
of
the
elements
Tamarin
said
I
could
have
with
no
problem
were
now
an
issue.
One
of
these
being
room
set
up.
Tamarin
had
said
this
would
be
managed
by
them
but
this
didn't
go
down
well
with
Kas.
However,
they
did
honour
this
agreement.
For
the
day,
because
of
the
discontent
over
setting
up
our
room
for
us,
I
left
detailed
layouts
of
the
room,
and
even
offered
to
help
set
it
up
the
day
before.
I
was
told
no
they
would
be
using
the
room
in
the
evening
for
guests,
yet,
when
dropping
the
decorations
off
the
day
before,
the
room
was
not
in
use
and
tables
were
being
moved
out
there
and
then.
The
set
up
was
nothing
overly
complicated,
yet
on
the
wedding
morning,
there
was
issue
after
issue
for
my
poor
groom
to
change,
having
very
little
time
to
do
so.
This
ruined
arrival
photos
for
him,
with
chairs
in
the
wrong
place,
music
systems
not
working
and
lights
not
being
switched
on.
All
of
which
could
have
been
avoided.
Either
we
were
deemed
as
unimportant
due
to
us
being
a
small,
intimate
wedding
or
I
dread
to
think
how
they
would
cope
organising
and
communicating
with
the
bride
for
a
bigger
wedding
day.
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