Prompt service with a helpful smile. I am always pleased to shop there. Returned today and glad it was as pleasant as always.

i was in the amersham store on Wednesday picking up an item and the female member of staff who was on was shouting and swearing at her colleague so i decided to leave and wont be returning

Absolutely awful service. Since last year, service quality in this particular store is getting worse and worse. As a trader, I always order online and do collection as it is much quicker for me - in theory. The older aged staff there, which should be more experienced, can't even cope with getting your name right. Almost every time I'm there they have some problems with the online orders In the last three days, my first online order went missing, so I have to wait there 15min . Second time, the member of the staff (guy, approx. 50 age) cannot get my name right even after a few times so I even spelled it out for him multiple times, and he still insisted that he cannot understand me, hence I gave him my order number, and after this he insisted rudely that he doesn't need that and again asked for my surname. I'm really sorry but I do not have to shout my name on the front of other customers (and this is not happening first time!). I'm a customer of Toolstation for years now (South Ruislip, Watford, Aylesbury), this particular branch is on my way to work, so it was convenient for me to get the materials from there. But I suggest to everybody -go to the Screwfix located few meters away- they have absolutely great service. This is what I will do from now on !

Very friendly staff, always happy to help with any questions or additional information and super quick for collection orders.

Excellent service by team member. Very helpful and felt very welcomed. The team member deserves acknowledgment of his excellent service and dedication to his customers.

Friendly staff, good range of products at low prices. Have been using their Click n Collect fairly regularly without any hitches.

Great staff and very good service. Have been using the click and collect for some time and guys are very efficient.

Absolutely amazing service as ever. Branch Manager Kartik could teach many about quality customer service! Cannot recommend highly enough.

Great place to go. Fast and friendly service. Staff only too happy to give advice.