1/5 Jeremy C. 4 years ago on Google
Nightmare
Wedding
–
avoid
My
wife
and
I
got
married
in
the
USA
in
September
2019
and
the
wedding
ceremony
at
Flamingo
Hotel,
Las
Vegas,
was
amazing
and
the
service
we
receive
far
exceeded
our
expectations
and
I
would
advise
anyone
who
is
considering
getting
married
in
Vegas
to
do
it
because
nothing
in
my
opinion
can
match
the
experience.
Unfortunately,
I
cannot
say
the
same
about
the
wedding
reception
we
booked
for
26th
October
2019
at
the
Woughton
House
Hotel,
Milton
Keynes.
If
I
could
give
a
minus
10
rating,
I
would
as
the
whole
experience
was
a
disaster
from
start
to
finish.
We
booked
the
reception
at
Woughton
House
well
in
advance
in
November
2018
with
the
Conference
and
Events
Manager.
Throughout
the
following
months,
we
agreed
the
menus
and
wine
list,
function
timings,
table
layouts
and
entertainment.
All
seemed
fine
but
we
had
no
idea
of
what
was
to
come.
On
the
day
of
our
wedding
reception,
my
wife
and
I
got
there
at
about
10am
as
we
were
expecting
guests
who
had
booked
rooms,
and
also
wanted
to
make
sure
that
all
our
arrangements
were
in
place
for
the
evening.
On
arrival
we
could
see
straightaway
that
the
room
layout
and
seating
plan
were
wrong,
no
dance
floor
had
been
laid,
and
above
all
no
details
of
each
individual
guests
menu
choices
were
available
–
information
that
had
been
given
to
the
hotel
in
August.
We
were
also
horrified
to
find
out
that
our
main
contact
had
gone
on
holiday
without
passing
on
our
function
details
to
the
person
in
charge
on
the
day,
so
no
one
on
duty
had
any
idea
what
was
going
on.
Needless
to
say
that
was
the
start
of
the
disaster…….
Other
failings
were
the
unavailability
of
some
pre-booked
rooms
for
our
guests,
which
for
some
were
not
ready
until
17.30
–
(the
function
start
time
was
18.00!!!!)
some
of
our
guests
had
travelled
a
great
distance
to
celebrate
the
occasion,
and
this
was
not
the
welcome
we
or
they
were
expecting.
Upon
arrival
of
our
guests
at
18.00,
there
were
no
pre-arrival
drinks
or
crudités
that
we
had
pre-
booked
and
in
addition
the
bar
attendant
was
unaware
of
our
drinks
tab
–
hence
the
embarrassment
that
some
of
our
guests
had
to
pay
for
their
drinks,
until
this
was
rectified
eventually.
Other
issues
included
the
very
slow
pace
of
food
service,
due
to
staff
shortage
–
and
one
of
our
guests
overheard
staff
requesting
agency
staff
to
cope.
Some
of
the
tables
including
the
one
my
elderly
parents
were
sitting
at,
did
not
get
their
main
course
until
we
had
finished
our
approximately
20
minutes
before.
At
the
end
of
the
meal
which
took
3
hours,
instead
2,
the
staff
forgot
to
serve
coffee,
and
cut
the
cake
and
serve
in
portions
to
each
guest.
At
the
end
of
the
evening,
we
were
given
our
bar
tab
for
the
guests,
but
there
was
no
evidence/till
roll
to
illustrate
the
end
figure,
as
the
hotel
did
not
have
any
tills
in
use,
and
I
later
discovered
upon
making
discreet
enquires
that
the
hotel
had
not
used
tills
for
2
years
prior.
We
wrote
a
letter
of
complaint
to
the
hotel,
and
met
with
the
general
manager
Simon
Williams,
who
was
aware
that
our
special
evening
was
a
disaster,
and
although
he
was
apologetic,
and
agreed
that
our
complaint
was
justified,
this
matter
was
sent
to
the
head
office
where
we
were
offered
a
nights
free
stay,
and
the
bar
tab
was
written
off.
We
did
not
accept
the
nights
free
stay
as
this
would
have
brought
back
bitter
memories.
I
used
to
work
in
the
wedding
industry
for
over
20
years
that
this
was
the
worst
wedding
reception
experience
I
have
ever
known,
and
this
horrific
evening
will
stay
with
us
for
the
rest
of
our
lives.
Luckily,
the
USA
saved
us
from
going
insane.
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