Unfortunately, there is no negative-5-star to rate! I suffer from multiple organ involved chronic illness (lupus) and run out of medication. However, I cannot book an appointment online to see a GP as the website advised. So I visited the Walnut Tree Health Center in person on 8 March 2022, provided 2 letters from 2 specialists describing my disease process and treatment. I need an appointment for disease monitoring, especially for medication supply that support my regular heat beats. A nurse told me to go home and said that there would be a GP calling me for an appointment. Today is 17 March 2022. It had been 10 days (7 working days) already, no response from the clinic even though I had given the specialist referral letters informing about my condition. Therefore, I called the clinic this morning, no appointment was provided but many ridiculous information about the operation of the Center, which did not make any sense and did not help caring patients anyway. The following statement focuses on the operational management of the Center under the umbrella of the NHS and health care service delivery of the Center. So please do not push all responsibility to the operator. She was just telling me the fact of the operation in the Center. I called the Center this morning on 17 March 2022 for an medical appointment. The operator told me that I missed my medical appointment because the GP called my mobile phone and home for twice but could not get through. Therefore, I (a patient having chronic illness with multiple organ involvement and running out of medication) has been left unattended for a week. Is it the kind of ethical attitude health care professional is supposed to have? Is the Center practising for the patient’s sake? The Center has my email address and home address but they just did not bother to send me a email or send me a letter to communicate. Does the Center intend to reduce patients volume (workload) by such kind of practice? The operator also said that email communication was not their “usual practice”. “Usual practice”? What I perceived was that the operation of the Center were there for "usual practice", instead of serving the patients. The patients had paid for the health care services through paying tax and immigration health surcharge to the government. However, what kind of health care is provided? The operator also advised me to call at 0800 sharp next day. It is because they have time slot only on the same day at 0800, and do not have schedule for the next day. If I do not call at 0800 sharp, I would not be able to compete to have a rarely available GP call back at an unknown time and on an unknown date “appointment” with a GP. The operator told me that this kind of operation was not under the regulation of the NHS. In this case, is it the Center’s own idea? Does the NHS monitor the practice of the Center? Dose the NHS and the Center expect all the patients have no job but sitting at home and wait for the GP’s phone call to come in a sudden? They always give “not slot” for medical consultation appointment booking on their website but they still advising on the website, advices the public to book online. Why do not they give written advice on their website to advice the public to call to compete at 0800 for a GP's phone call when they have blocked the online booking? How many vacancy available for the public to have the GP’s call back with unknown time and unknown date? The appointment is not transparent to the public at all. Who is the person responsible for such ridiculous operation? What is the person's intension behind such practice? Are they hired for doing good to the health of people living in Milton Keynes?

This is the worst GP surgery ever I moved to MK recently and unfortunately this is the GP that covers my postcode I called the GP for days to get an appointment the moment they open at 8 am and still hear the same answer: please attend the urgent care if you need care , GP is fully booked for the day. What a waste of time, you have to be in the queue for good 20 min to even get answered. Pathetic !

VERY Bad - One star is too high, whenever you need to see a Dr. you just can't get in, its a mad rush to the phones at 8am to be told there are no appointments and you will need to go to the walk in centre. I have been a patient here many times and its consistently difficult to see anyone when you need help. This is my experience my experience for my family is far worse.

I would give this surgery a big fat 0! Make sure you don't get seen by GP Dr Kitchen! Lol. She was rude and couldn't answer why she was going against the decision of the hospital. I pleaded with her but she had no emotions for concerned parent's. In short hospital said my 3 month old needs a x-ray she said she wouldn't refer my child for an x-ray because she made her diagnosis on my daughter's ankles. I have a 7 year old and I've not come across one doctor who wouldn't refer us to the hospital to be on the safe side and give us peace of mind. Update...June 2023 and it seems to get worse !!

Terrible service! I am waiting for over three weeks to have a specialist appointment and did not happened. My MRI result were sent three days ago and they said that have not arrived. This morning when I told them the details( date and time of the results being sent) they said will check which means another day or a few days. I am in pain, I sleep with difficulties and I do not have a clear diagnostic. I am unable to do my activities and every morning I am so lucky to do not find any on the day appointments when I call at 08.00 (no later). My situation will aggravate because I do not have the diagnosis to start the pre-surgery recovery and my muscles start to atrophy.

Had to wait a while (six weeks in fact) but the care I received from Dr Emambaksh was fabulous. I hope this is a sign that things are on the up for the WT health centre. I know from conversations at the recent Walton Community council annual meeting that they (WT Health centre) are up against the ‘part time’ doctors that they have, which restricts their ability to place people with appointments. This is of course their own business if the doctors do that, although why they do apart from family reasons is a moot point! However, my treatment was extremely caring and was almost worth the wait, although I would rather have not…but the new Engage Consult link which operates mon to Fri 7am til 8.30 should see the urgent cases reduce and be seen in a timely manner…let’s hope for better outcomes for the centre in the future and that it continues to improve…remember that the staff are only human and should be treated with respect at all times…upsetting them is not the way , kind words or no words…🌸

Absolutely terrible place, a joke everytime I try to go in. Ring up yesterday, am told 'No more appointments today, ring up tomorrow,'. Think 'Fair enough it's a Monday so probably dealing with weekend backlog.' Go in person today, line up for 15 minutes just to be told that they are 'only seeing emergency medical cases,' after having waited. You guys couldn't have put a sign up or something rather than having me wait around for that long in what is about 30 degree heat? Absolute joke, especially with the big standing board outside talking about mental health in children meanwhile making absolutely no time for people who are currently dealing with mental health problems. Do better.

My son has an infected wound on his leg refused an appointment, pharmacy told him to call 111 they called surgery for an emergency appointment they refused. He had to go to a&e. They want him to see nurse for clean dressing etc. No hope to get through to make that appointment.

Not great . Difficult to get an appointment with a G.P long waits for tests . Phones turned off way to early from advertised times . Do not always get call backs when requested. Requested telephone appointments not given soon enough for your needs ,2 weeks wait . Sent to other surgeries for blood tests or to often referred to walk in centre for minor ailments.....

The doctors are great if you ever get through to them. I've been trying to book a follow up since April and had no luck. Every time I call I get "no more appointment" and yes I often call exactly at 8am and there are 13 people in the queue. Once it just hung up on me. This really doesn't encourage people to go to the doctor and address issues.

Absolutely hate to contact them … I can’t believe I told them few times I got a picture from MNR scanner from other country and there they told me it may need a surgery I told them everything and they say next appointment with GP is for end of the months and of course I was on work and completely forget I call them again 8 on the queue and no space for me even everything need to be asap okay it’s my mistake I missed the appointment but what is this one months to wait for … they are not that busy if they have time for laughs and talks

Excellent customer service Very friendly staff I've been using this surgery for over two years and I am very happy with the support and help Definitely recommend this surgery

Staff, reception, drs are all lovely. Impossible to get appointments! Seriously considering moving surgeries.

Dr Murray is the only one who's ever actually LISTENED to me and take me seriously, and not just blame everything on my weight. (Though I know the love of BMI is rife in the medical industry and everyone wants me to lose weight, while ignoring my lifetime eating disorders) If I could move to a different practice I would.

Awful! We have new born twins and they are both sick after feeding so require infant Gaviscon so they can feed. The receptionist ignore these requests half the time and are rude.... they only give us 7 days worth of Gaviscon but say we need to order it 7 days in advance but won't let us order at the same time we pick it up??!!! They now say they need the doctors to review the babies but waited for us to call up to find this out even though we were in the clinic two days prior!! We are now without medication for 5 days and will have to cope with two sick babies. Absolute lack of care which seems to be common with this doctors... we will be looking at anyway possible to get away from this surgery at fear of both our health and more importantly our babies.

It took you guys weeks to get me registered at your surgery. I booked an appointment via the online portal and the available dates were like 2 months away. After booking the appointment, it got cancelled on me twice without a call to ask if I wanted to give up my appointment or not. I think that is rude and unfair. 2 months appointment has now become almost 4 months. This is absolutely ridiculous.

My name is Ann marie Coombs. I have been with these doctors for over 15 years. Amazing health centre, doctors brilliant. Nurses and all staff all amazing. Have been looked after and refereed for so many health issues and had my health issues, sorted woukd like to say Thank you to you all. 🙏💜

I recently registered to this practice and I have nothing bad to say at all. The receptionists are all very polite and the doctors have been amazing since day one - always promptly dealing with any illneses and concerns I've had. :)

Walnut Tree GP is just a call centre and nothing more! They transfered my case to "111" then when my interlocutor from "111" service told me that I have to call again WT GP and tell them that doctor need to see me in 6 hours, they said : go to hospital! I have the impression that WT GP is not fulfilling its role in the health system. Someone should take a closer look at this!

GPs everywhere get poor reviews, but I have personally received great support here for myself and my baby. They have also improved their phone system so it's faster to reach the option for booking an appointment at 8am. They have same day phone appointments and an online system for sending photos. I was asked to go in for face to face doctor appointments for two different issues on the same day after phone calls. They were able to give me antibiotics promptly. Their midwifery team is very good and appointments for my baby have all been fine. The receptionists have also been helpful in booking same day appointments for my baby at the Urgent Care Center's paediatric primary care team, this is a great service which other parents may not know about.