1/5 Emily Ruth W. 4 years ago on Google
Don't
order
from
this
company!
After
recommendation
from
a
friend,
we
ordered
a
takeaway
from
this
company
for
something
a
bit
different
during
lockdown.
We
ordered
from
them
around
quarter
to
seven
in
the
evening
and
didn't
expect
the
food
to
take
too
long
(normal
delivery
times
are
between
45
minutes
to
an
hour)
however,
after
waiting
over
an
hour
and
a
half,
we
were
told
it
was
20
minutes
away
so
we
held
tight
and
thought
it
was
just
down
to
the
fact
that
it
was
a
busy
night.
After
another
30
minutes,
we
called
to
cancel
as
the
food
had
now
taken
two
hours
to
arrive
and
we
were
past
wanting
anything
to
eat
but
we're
told
we
could
not
cancel,
which
we
were
shocked
about,
but
gave
another
10
mins
before
we
would
put
our
foot
down.
When
the
food
finally
arrived
it
was
stone
cold,
the
burger
buns
were
stale
and
there
was
an
item
missing.
We
tried
to
re-heat
the
food
however,
everything
was
completely
congealed
and
inedible
so
unfortunately,
it
ended
up
in
the
bin.
Obviously,
this
was
extremely
disappointing
and
we
decided
to
call
the
restaurant
and
ask
for
a
refund,
which
the
man
on
the
call
happily
agreed
to
and
so
we
continued
on
with
our
night.
Swiftly
after
this,
we
received
a
missed
call
from
a
man
named
Nigel,
who
I
can
only
presume
is
the
owner
of
the
company,
stating
that
he
could
come
and
collect
the
food
and
give
us
a
full
refund
or
that
we
could
keep
the
food
and
have
50%
back.
I
texted
him
back
explained
the
situation
to
him
about
how
the
food
was
in
the
bin
but
he
was
welcome
to
collect
it
but
we
didn't
hear
anything
back.
Four
days
later
I'd
heard
nothing
back
so
gave
the
restaurant
a
call
but
was
told
Nigel
was
not
there
and
he
was
the
only
one
who
could
process
a
refund
but
he
would
be
back
on
Thursday
and
the
message
would
get
passed
on
to
him
then.
It
is
now
Friday
and
after
trying
to
get
back
in
touch
with
the
company,
we
have
still
yet
to
hear
anything.
Overall,
DO
NOT
order
from
this
company
-
absolutely
awful
food,
horrific
customer
service
and
owned
by
money
grabbers!
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