The customer service in this place is abysmal! We received an order that was cold and left a review complaining which we were refunded for and have just tried to order again and have been told that they will no longer deliver to us! Is it our fault that the food was cold? the audacity to say that they are going to refuse to serve us anymore! Absolutely shocked by the unprofessional workers here! As someone who works in the service industry where just eat is used, i can not believe that a restaurant would do this! Shocked and disgusted! Would advise all to not order from here!

Food was cold and chewy when I called the manager shouted at me multiple times that he didn't trust me and was blocking me from ordering again. Shouted I'm busy and put the phone down. The food looked like it had been re heated from yesterday. Don't waste your money on this place. I wish I had seen the reviews before I had ordered.

Last meal was not as nice as had previously, but decided to give this place one more try, wish I hadn't! Rang to order but was told to place order on line not through just eat but through their new (alleatapp)app, spent 30 minutes trying to place the order but the app was difficult and slow to use, did not want a big order so ordered the minimum amount for delivery, but app gave 20% discount so that brought the total down and had to order more food before it would accept the order ??? so ending up ordering more food than wanted. Tried to pay through the app but did not get a confirmation, so rang the restaurant again, to find out if order received. Spoke to very rude man who said he was manager, I tried to explain I did not think their ordering app working properly and they may be losing business if others having same problem, and he treated me as if I was complaining (which I wasn't) he was very rude and nasty, he told me he's not interested and I was not to order from him again! No worries on that score would never use them again!! And no we never received the order!

Really like this Chinese. The staff are lovely and friendly. Ordered honey chicken, salt and pepper chips, special fried rice, chicken balls and lemon chicken. The salt and pepper chips could do with a little more flavour but still good. But the rest of the food was great! Would definitely recommend.

Pleasantly surprised, everything was packed with flavor. I'm accustomed to American Chinese cuisine so this is quite different but still delicious in its own way. Chicken balls had lovely breading and juicy chicken, curry sauce had nice depth. Vermicelli noodles had good kick and flavor (and tastes even better the next day 😋). Best part is everything was so affordable. Definitely the best Chinese I've had in the area and also the cheapest by far so double win.

Not very happy with this service. We got a text message after ordering saying our order had been cancelled so out of curiosity we phoned up to see what had happened, the worker that answered the phone was very snappy and insisted that the reason for the cancel was our fault and that they had phoned us and we didn’t answer when they was no phone call. He proceeded to not let us talk and talked over us and then says “there’s nothing I can do.. bye!” He had a rude tone and wasn’t very helpful wouldn’t recommend.

Driver asked for me to do a review which I don’t normally do reviews Salt and pepper chicken - soggy but flavour was nice - needed the crispyness to it Crispy shredded chilli beef - not crispy at all so chewy and actually not edible Chicken curry was lovely Egg fried rice was lovely Chips not so nice felt over heated Chicken balls - nice Sweet and sour chicken nice Not my usual Chinese but definitely would order again but just not those dishes, did get some free prawn crackers but I did spend £45 Thanks Hazel

My parter and I have tried several Chinese takeaways in a bid to find our favourite. It’s safe to say this place is in top slot right now! Really very, very nice food and speedy delivery. The delivery, or rather the cost of it PLUS service charge (£4.50 in total) is the only reason I’ve not given 5 stars in this review. Lovely meal, will use again for sure. The shredded fried smoked chicken is a favourite of ours. Keep up the good work guys.

Very bad customer service person who is taking orders no patient he don’t know how talk with customers very much disappointed. Never had this bad experience any other places.

The food we have tried were so good, definitely will come back for the crispy duck and salt and pepper chips. And the worker was generous to give chips to my boy who followed me for pickup, friendly enough to ask if there were other siblings at home. So generous and friendly.

Rang to order for collection, midway through placing my order the person on the other end puts the phone down and starts talking to someone else in the background. He then returns to the phone and tells me they to busy to take my order and hangs up! Wow! The rudeness is real! Straight into my deleted basket.

Ordered food, estimated 20-45 minutes. Rang after 20 minutes and said it’d be another hour. I asked for some reimbursement and they declined to serve me, cancelling my order. Been loyal to this place for 3 years. Amazing place 😅

As below with many they do not treat their customers with any respect. Even the loyal ones. Cancel orders if they aren’t a high enough value, give unrealistic delivery times and then call you to say it’s going to be much longer, rude on the phone. Our order was cancelled after we asked that it wasn’t. We agreed to the extra time but after we phoned we were told to order somewhere else and they didn’t want our order.

Ordered via uber eats at 5pm, said delivery was supposed to be at 5.30pm. At 5.31pm my ordered got cancelled via uber by the merchant (the Chinese shop). I called the restaurant as uber wouldnt help me as order cancelled and the first person I spoke to was slightly confused but said they accidentally cancelled it, they were supposed to cancel a different order. Suddenly a second person, who I'm assuming is the manager, who proceeded to scream at me down the phone saying that he has a lot of things to do and can't be holding up the phone explaining things to me. They've cancelled my order because im unhappy and I explained that he was making me unhappy because I've been charged and not getting the food. I explained that uber sent me a message that I had been charged but my order was cancelled. Tried explaining this to the manager and he kept interrupting me, shouting at me down the phone. Saying that they've called the driver already to being it back because im unhappy. Very very rude manager, even after placing another order with them and paying over the phone the second time. Food arrived luke warm so it was clearly the first orders food and not a fresh batch. Really upset by how I was spoken to after they made a mistake. Really don't understand why the manager acted the way he did.

Consistently good, haven't ordered from anywhere else since. I usually collect so can speak for any delivery.

Ordered online, needed to speak to restaurant and after 4 attempts of being cut off by them a very rude man answered and told me he was too busy to talk and told me he was cancelling my order because they were too busy!! Very rude, second time this has happened first time I was told he couldn’t hear me because they were busy and order on line then slammed the phone down! Nearly £100 of business lost. BAD MOVE

Horrible service I ordered about month ago I was not happy ribs was too dry. Anyway I tried to order last week to deliver Biddenham they asked 6 pound for delivery so I went to collect and he was so rude very aggressive just because I didn’t want to pay 6 pound for delivery and they told me go somewhere else they didn’t give my food very bad experience. Bad attitude

Nice food and fast delivery, good arrived still warm. Friendly delivery driver. Will order again to try out other food in the menu.

Good didn’t turn up. Spoke to the manager and he basically called me a liar. I have video evidence that it never came. Manager was rude and not understanding. No customer service.

Recieved an order tonight , have ordered many times from here , the food that arrived was very poor the bbq ribs were mainly fat , and the sauce what little there was was not the same tasted fatty, Thai sweet n sour chicken was just coated chicken ,virtually no sauce , I did ask for it to be mild which I do when ordering I called the restaurant to explain and got excuses and verbal abuse from a man who said he was the owner told never to order from the shop again which I fully intend to do , if you have problems with an order and call the restaurant be Prepared!!!!!

I was turn away a no of times for a takeaway as the owner named Lee told me to go and buy my takeawy elsewhere because they have too many orders. There are many other takeaways in Bedford. Buy elsewhere to avoid your orders being refused.

Ordered from this take away, usually have no issues with the food but today the food had no sauce on any of it, the taste wasn’t the same and it was dry. Rang the take away and the owner was very rude and hung up on me.

I collect my food because l am only 10 minutes away. The food when l collected it was still very hot and taste very nice. Best Chinese food in Bedford. The price it good value for money.

Been searching for a new good Chinese take away for a while and new delicacies has to be the best Iv found! The food is always piping hot on delivery and delivery drivers are always friendly. The food speaks for itself a must try if your looking for a great take away.

I wanted to order food in this take away. Ask one question about the food they selling . The owner of this restaurant turned around and started shouting something in their language. This man has angry issues . I do not recommend ordering from this place

We have ordered a takeaway from this place a few times, but never again! Absolutely appalling service, probably the worst we have ever had in Bedford, in fact anywhere. I've read through some of the reviews here and cannot understand where some of the high stars come from because we've tried the food, and its ok at best, but poor as a standard. If only we'd seen the Food & Hygiene rating earlier, we would never have ordered anything, but as for the service from the little troll at the front, he would definitely put anyone off! We'd never recommend this place to anyone.