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Aspen Air

Establishment service Air conditioning repair service Hvac contractor Heating contractor Air conditioning contractor

🫤 System has now been installed for a month and working great. After getting a few quotes from different suppliers I went with aspen air even though they were the most expensive. Scheduling the install of two days was quick and painless. The team arrived and got straight to work. Last day of the ins... People often mention Chris, Aspen, team, roof, service, recommend, Sharon, ducted, installed, unit,


Website

www.aspenair.com.au

Contact

+61 1300 661 861

Rating on Google Maps

4.50 (84 reviews)

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Working Hours

  • Tuesday: 9 AM to 5 PM
  • Wednesday: 9 AM to 5 PM
  • Thursday: 9 AM to 5 PM
  • Friday: 9 AM to 5 PM
  • Saturday: 10 AM to 2 PM
  • Sunday: Closed
  • Monday: 9 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: Chris (21) Aspen (19) team (16) roof (11) service (11) recommend (11) Sharon (10) ducted (9) installed (7) unit (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 michael w. 2 years ago on Google
    System has now been installed for a month and working great. After getting a few quotes from different suppliers I went with aspen air even though they were the most expensive. Scheduling the install of two days was quick and painless. The team arrived and got straight to work. Last day of the install I arrive home after they had finished and found, nails and debris from the removal of the old evaporative unit scattered across the driveway. Piles of plaster dust all through the house where the air registers were cut into the ceiling. Inspecting the roof space I found broken roof tiles left lying on the insulation, they had also cut and used two structural mid span collar ties of the roof frame to make space to install the unit and also used as a base for the chipboard landing the unit sits on. This board was not secured to the rafters and wobbled when walked on. Controller cables from the dampers to the central control unit were left loose and scattered. I called Chris and he was understanding and apologetic and organised one of the team to return within an hour to rectify all of the issues listed which was done. Next issues were the issuing of the legally required certificate of plumbing compliance ( required within 5 days of commissioning) and the certificate of electrical safety ( required within 30 days of commissioning) The certificate of plumbing safety has been issued and received after multiple emails. I have also sent multiple emails regarding the outstanding certificate of electrical safety and only got a response when I said I would take it up with energysafe and the VBA. At this stage the response was they have emailed the sparky requesting it. I have searched the energysafe website and currently nothing has been lodged. I don’t feel it’s value for money given the headaches encountered.
    2 people found this review helpful 👍

  • 5/5 ricky i. 2 years ago on Google
    Excellent customer service. Highly recommended. My gas ducted heating was not working for couple of days. All Gas service places that I have called are busy and can’t come till next week. Lucky that I have called Aspen Air and spoke to Sherryl. She did carefully listen to the problem that I was having with our ducted heater not communicating with the remote control. Even though she did not have a technician to send ASAP, she did ring one of her technicians and called me straight back. She gave me an instruction how to fix it over the phone and it did fix the problem. She was patiently waiting on the phone until problem was solved. Aspen Air helped me to fix my heater safety for free. Otherwise, this would have cost me anything up to $500. Great people, good customer service.
    1 person found this review helpful 👍

  • 5/5 Jamie A. 1 year ago on Google • 68 reviews
    I was recommended Aspen Air on a local community board and have had a very positive experience. Chris attended my home the same day I had called, he was very willing to discuss my options to land on one that suited our needs and budget. This has not been my experience with AC providers in the past. The installation was quick and simple and with a high quality of work. Very happy with the results and will be using them again in the future for sure.

  • 5/5 Judy T. 6 months ago on Google • 37 reviews
    I have had Chris and his team install reverse cycle ducted air conditioning today. From the outset, Chris was a very friendly, courteous person to deal with and after a bit of tweaking with my requirements, installation was promptly arranged. Further phone consultation with Sharon indicated that they are a well oiled machine and just get the job done. I look forward to having a more comfortable home when the weather is at its worst. Many thanks Chris, Sharon and the team at Aspenair.

  • 5/5 jo 4 months ago on Google • 15 reviews
    Would like to thank the team as Aspen Air for their professionalism and prompt response in installing the new unit and ensuring the area was left clean and tidy. Friendly service, provided education and information on the best product for the size of the home. Highly recommended business. Thank you to the team

  • 1/5 Kristie N. 6 months ago on Google • 15 reviews
    Warning before you choose Aspen Air see my photos. I had them remove a damaged evaporative cooling system and replace with 3 reverse cycle units. They told me the quote included replacing and fixing the roof tiles afterwards. I have recently had bad roof leak experiences even though when I first bought the home the first works I had done was spending 4k to have the roof fixed and painted. When a roof plumber got up on my roof last week to check for the roof leaks, he sent me the following pictures of the absolutely disgraceful job done by Aspen Air in what they said was 'fixing the roof afterwards'. That is silicone in the valley, appalling. They cannot be trusted to do quality work. I am currently having a report written up on the state that area of roof is in and will be pursuing further.

  • 5/5 Bhaumik T. 3 months ago on Google • 9 reviews New
    Aspen Air Conditioning Service exemplifies excellence in every aspect of their operation. Chris and team exceptional service quality and expertise to their unwavering commitment to customer satisfaction, they have set a benchmark for air conditioning service providers. If you're in need of reliable and efficient maintenance for your air conditioning system, look no further than Aspen Air Conditioning Service. They have certainly earned my trust and loyalty, and I wholeheartedly recommend their services to anyone seeking cooling comfort.

  • 5/5 Kimi B. 5 months ago on Google • 7 reviews
    Aspen Air installed a small split Aircon into our baby’s room to help keep her cool in summer. The job was done quickly by a couple of professional and lovely guys who made us all feel very comfortable and explained everything really well. The whole experience was so easy from the beginning when I spoke to Sharon (admin) on the phone about exactly what we needed. She was careful to source a unit that met our requirements (modern, quiet and within budget) and they were able to slot us into their busy diary quickly knowing there was a heat wave on the way and our baby needed cooling in her room. I couldn’t recommend this team highly enough!

  • 5/5 Helen M. 5 months ago on Google • 6 reviews
    I would highly recommend Aspen Air! I spoke with Sharon about installing 2 split systems before summer and Chris came out the same day to chat with us about the most suitable systems for our house. The systems were installed the next week. The guys who installed the systems were fantastic, they could not have been more helpful. Great experience, great people.

  • 5/5 Warren D. 6 months ago on Google • 5 reviews
    We have dealt with Aspen Air for several years and Chris and Sharon are true professionals. Their response to our most recent call to replace our ducted heating system was outstanding as always. Chris and the team were super quick with a recommendation, and the installation was fast and efficient. Sharon was fantastic organising all the rebates available to us. All in all, a very positive experience (again) and highly recommend Aspen Air. Thank You!

  • 5/5 Allison D. 1 year ago on Google • 3 reviews
    Highly recommend Aspen Air, they were quick to help when we called for assistance. Sharon and Chris were friendly and courteous and the quality of work was fantastic. Won’t hesitate to use them again 😁

  • 5/5 Shane D. 6 months ago on Google • 3 reviews
    Chris Sharon and Maryanne were wonderful. The duct had come off under the floor. Despite being the middle of winter, they were kind enough to arrange a repair. This was eapecially important as my Dad now 83 suffered from pneumonia each winter and this was a god send. Thank you all so much. Highly recommend Chris Sharon and the team!

  • 5/5 david m. 2 years ago on Google
    Chris and team turned up bang on time, carried out the works without fuss and intrusion and left the site clean. Would recommend any time.

  • 5/5 Lilli S. 2 years ago on Google
    Booked in a service for our ducted heating, turns out we needed a replacement due to faulty. We had the new one installed within 24 hours. Chris and his team were great to deal with- on time, great communication. Would recommend and use again.

  • 5/5 Gary N. 2 years ago on Google
    When we turned our ducted heating on after Christmas it did not work. Chris from Aspen air, who installed the system 6 years ago was called. He attended on time and with in a few minutes got it working. However he then tested the whole system to be sure there were no other issues. Chris was responsive, professional and very good value. We would recommend Aspen air for any heating or air conditioning issues. Gary and Raylene.

  • 2/5 Dot Dot Y. 1 year ago on Google
    Chris was great but installer Simon was condescending. They left their rubbish in our skip which we had organised for our own big clean up, which we were in the middle of completing. They could have asked or make mention of the rubbish. What if the skip wasn’t there? Just some courtesy would be nice.

  • 5/5 Bernard I. 1 year ago on Google
    Thank you, Chris, for coming out to our house and giving your guidance on choosing a new and suitable gas ducted heating system which was installed by Justin a few days later. Thanks Justin for the great job you did. We have no hesitation recommending you guys. Very efficient, knowledgeable and friendly.

  • 5/5 Andrew D. 1 year ago on Google
    We have used the team at Aspen Air for a couple of years now. We have always been very happy with the service and attention to detail that the team have provided. Thanks again and keep up the excellent work.

  • 5/5 John Neil F. 2 years ago on Google
    Very efficient, and at a cheaper price than other quotations. I would definitely recommend this company. The tradesman who fitted the unit was cheerful, friendly and obliging. Excellent!

  • 5/5 Mark D. 1 year ago on Google
    I've used Aspen Air for years now, also recommended them to family and friends. Excellent across the board, and I would happily personally support this review. Quality, promptness, expertise, cost and knowledge par excellence. Great people all round!

  • 5/5 Jen H. 7 years ago on Google
    We have just had the broken heater for our very old ducted heating system replaced by Aspen Air. Chris quoted an economical solution in a most professional and friendly manner. The installers came this week and we couldn't be happier with the whole process. They arrived on time and did an excellent job, all completed within 2 hours, including cleaning up afterwards. From my experience I would thoroughly recommend this company.

  • 5/5 Louise C. 6 months ago on Google • 1 review
    Friendly and very professional, Chris was able to resolve our issues. Extremely happy with the service, Thank you Chris at AspenAir.

  • 5/5 Mat C. 7 months ago on Google • 1 review
    The whole team, from quote, installation and office staff were all knowledgeable, efficient and capable. Great result with air conditioner installation and existing air conditioner service all done brilliantly. Many thanks.

  • 5/5 Kathie M. 4 months ago on Google • 1 review
    Exceptional service from start to finish from Aspen Air! The team was incredibly personable, worked efficiently, and left the place tidy. They went above and beyond with the installation of two split systems and the removal of an old gas ducted heater, nothing was too much trouble. Also, a big shoutout Sharon in the office for her excellent communication. Highly recommended! Many thanks, Kathie & Ray


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